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What is an online community of practice?

June 20, 2018 By Georgina Cannie

What is an online community

If you've heard the term "community of practice" and said, "Hmm..." you're not alone. There isn't just one kind of "community of practice" online today. The term can mean something very specific to different groups of people. I've outlined the two major buckets online communities of practice fall … [Read more...]

Definitions
community of practice, online communities, types of communities

Community Management Fundamentals

October 23, 2017 By Shannon Abram

community management skills training

Need to bring someone up to speed on the basics of community management? We just revamped our community management fundamentals presentation and it's a great way to explain the ins and outs of community to someone that doesn't quite get it yet. Check out the presentation: Community … [Read more...]

Definitions
community 101, Community Case Studies, community management, Community Management Fundamentals

Community Management FAQs – What is community strategy?

August 1, 2017 By Shannon Abram

What is community strategy? A successful community strategy integrates social tools and methods with business goals and processes. A good community strategy also aligns an organization’s goals with member needs setting you up to succeed in both keep engagement high and provide ROI. We recommend … [Read more...]

Community Management Best Practices, Definitions
101, best practices, Strategy

SOCM 2014 Community Fact #1 – The Power of Advocacy

April 24, 2014 By Shannon Abram

community trends and best practices

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Earlier this week we released the 5th annual State of Community Management report. While the research led to many interesting findings, this year's report provided more interesting data points than ever before. This is … [Read more...]

Community ROI & Benefits, Definitions, State of Community Management

Connecting the Ecosystem (Video)

February 18, 2014 By Shannon Abram

In case you missed out on IBM Connect 2014 here's a little glimpse into the conversations that were taking place in Orlando. Rachel  sat down with Peter Cardon from USC Marshall School of Business to discuss how businesses are using communities and what form those communities take. . You can … [Read more...]

Community Case Studies, Community Management Best Practices, Definitions
connect, connecting, ecosytem, ibm connect, rachel happe, video

Community Managers Are the Superheroes of Their Companies (Infographic)

February 6, 2014 By Shannon Abram

CMAD Superheros

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.  In honor of #CMAD last week the great folks over at Get Satisfaction put together the infographic below -Community Managers Are the Superheroes of Their Companies.  Besides creating an infographic that is fun to look … [Read more...]

Community Manager Role, Definitions, Resources
#CMAD, Community, community manager, infographic

Announcing the State of Community Management Toolkit

December 11, 2013 By Shannon Abram

By Shannon DiGregorio, Relationship Manager at The Community Roundtable The State of Community Management (SOCM) has been one of our core research platforms and we are excited to announce the availability of The State of Community Management Toolkit, which includes both newly released research … [Read more...]

Community Management Best Practices, Community Maturity Model, Community ROI & Benefits, Definitions, News, Research, Resources, State of Community Management, Tools
2013, research, resources, SOCM, toolkit, tools

What Comes After Gratitude

December 2, 2013 By Hillary Boucher

By Hillary Boucher, Community Manager at The Community Roundtable If you've been following our Twitter handle you already know that we've been thinking a lot about reciprocity and going beyond the thank you. What happens next? How do you keep the momentum of gratitude and sharing moving … [Read more...]

Build, Community Management Best Practices, Definitions, Grow, Start

Defining Community

September 26, 2013 By Rachel Happe

Types of online communities

by Rachel Happe, Co-founder of The Community Roundtable The challenge with the word "community" is people mean a lot of different things when they say it, but there are few definitions. Joshua Paul at Socious took a crack at this issue and provided some great suggestions on how to differentiate … [Read more...]

Definitions

Connection, Friend, Member – Who’s In Your Company’s Online Ecosystem?

September 9, 2013 By Leanne Chase

Community management trends

We came across this article last week about defining your online community to higher ups, and it resonated because people mean a lot of different things when they use the word community. As the article so aptly states, it is hard sometimes to understand if you are "referring to the online community … [Read more...]

Build, Definitions, Start

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