By Rachel Happe, Co-Founder of The Community Roundtable. Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your engagement approach is equally critical and often overlooked. People tend to communicate in online … [Read more...]
WestJet’s Christmas Miracle & The Power of Authenticity
By Shannon DiGregorio, Relationship Manager at The Community Roundtable Our watercooler was abuzz with conversations about the WestJet "Christmas Miracle" video. In addition to all admitting it got pretty dusty at our desks we marveled in the time and effort it took to pull of such a … [Read more...]
Thanking it Forward – Fostering an Attitude of Gratitude
By Rachel Happe, Co-founder of The Community Roundtable At The Community Roundtable we like to celebrate Thanksgiving instead of other end of the year celebrations. It both fits our ethos of articulating our thanks and it better fosters a sense of community than any gift ever could. We've been … [Read more...]
What Comes After Gratitude
By Hillary Boucher, Community Manager at The Community Roundtable If you've been following our Twitter handle you already know that we've been thinking a lot about reciprocity and going beyond the thank you. What happens next? How do you keep the momentum of gratitude and sharing moving … [Read more...]
The Social Executive Toolkit: Coaching Tools to Help Executives Use Social Media
Over the past year we have compiled The Social Executive research which has produced deep insights into why and how executives adopt social tools and management approaches.We pursued this research because executive support is an increasing barrier to move organizations forward to the next stage of … [Read more...]
Open Leadership and Coaching Executives
By Rachel Happe, Co-founder of The Community Roundtable Over the last few years, as social business and networked communications environments have become more pervasive, executives increasingly became pockets of inertia due to their more traditional modes of communicating and managing. But … [Read more...]
The Value of Community Management by the Numbers (Infographic)
One of the best parts of this year’s State of Community Management: The Value of Community Management report was that for the first time we were able to pull together quantitative data from community managers. It’s a great way to understand what is happening in the discipline of community … [Read more...]
The People You’ll Meet in Community Management Training
It's an exciting time of year. Kids are headed back to school, offices are buzzing again with an increased workload and manager's thoughts turn to productivity. Those interested in bettering their social media and community management team's engagement skills are gathering together online starting … [Read more...]
Is Your Business/Community Ready for The Collaborative Economy?
We are pleased to start our fall programming off with a bang in September as Jeremiah Owyang joins us to talk both with TheCR Network members and our greater community on his recent research into The Collaborative Economy, exploring what it means for organizations, their community managers and their … [Read more...]
Interesting New Report – Social Business: Shifting Out of First Gear
This post by Rachel Happe was originally published in our monthly newsletter. To get TheCR News delivered to your inbox each month, subscribe today. Deloitte University Press Released a report earlier this month that echoes much of what we are seeing in the marketplace and is consistent with our … [Read more...]
