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3 Ways to Increase Member Engagement From SAS, Cloudera, and National Instruments

December 10, 2020 By Shannon Abram

Need to increase engagement in your online community? Three companies share ways they increase engagement with their online audience. If you are struggling with engagement in your online community then you aren't alone. Improving and maintaining online engagement is the number one challenge for … [Read more...]

Community Case Studies, Community Management Best Practices, Research, State of Community Management, Strategy

3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

December 3, 2020 By Shannon Abram

3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]

Research, Strategy
collaboration, community engagement drivers, cs, customer community, customer experience, customer service, customer support, cx, eduation, engagement, khoros, Social Support, vanilla

Executive Perspectives on How the Way the World Works is Changing

October 16, 2020 By Rachel Happe

Every year members of TheCR Network, who are among the world's most innovative practitioners in helping organizations transform their culture and communication practices, convene for TheCR Connect. This year, that looks a little different - and we've staggered sessions throughout the month of … [Read more...]

Community ROI & Benefits, Leadership, Presentations, Research, State of Community Management, Strategy, The Social Executive
connect, SOCM

Communities Change How We Work

August 27, 2020 By Rachel Happe

CMM_Infographic_Tile

The global health crisis brought on by COVID-19 has put the transformation of work into stark relief. It has changed how we work. Those that had already started to use digital technologies to change work found it an easier transition. However, those that had not explored the flexibility of digital … [Read more...]

Community Manager Role, Community Maturity Model, Research
CMM., Community Maturity Model, tools

The Role of Communities in Innovation

February 21, 2020 By Rachel Happe

Communities play a critical role in innovation. Whether in the middle ages or now cities, in particular, are critical to innovation. Cities are a type of community that produces a high cadence of collisions between a diverse set of individuals. This collision of people and ideas allows people to … [Read more...]

Community Management Best Practices, Community ROI & Benefits, Research
Community, Community Case Studies, innovation

2019 Edition of the Community Maturity Model

May 16, 2019 By Rachel Happe

How to improve online engagement

The Community Roundtable is 10 years old this spring. One of the first things we did when we started was to create the Community Maturity Model as a way to frame our view of how communities approaches develop over time. The Community Maturity Model serves several critical roles. It: Creates … [Read more...]

Community Management Best Practices, Community Maturity Model, Research, Research, Resources, Strategy
CMM, Community Maturity Model

The Community Roundtable’s 2019 Research Agenda

January 2, 2019 By Rachel Happe

Free Online Community Resources

A Rapidly Changing Community Market 2019 is going to be an interesting year for the community leadership and management space. It's becoming clear to executive stakeholders that community approaches are critical for ALL leaders and managers to employ. They are also seeing that it is an effective … [Read more...]

A Look Inside TheCR Network, Research, Research
research

The Community Roundtable’s 2018 Research Agenda

January 11, 2018 By Rachel Happe

Research has always set The Community Roundtable apart. We've always believed that to get the attention and support of stakeholders for the strategic role of community management, we needed to invest in research. Our research is also a key shared value with our members, clients, and our broader … [Read more...]

Research
2018, agenda, research, TheCR Network, themes

2017 Wrap-up: Communities in Transition

December 7, 2017 By Rachel Happe

2017 was a year of change in the community space. Community programs received more strategic attention, there were platform and vendor disruptions, new expectations evolved for community professionals, better analytics emerged, and new strategic opportunities opened up. As expected, it has been … [Read more...]

Community Manager Role, Research, Strategy, TheCR Network
research

Community Hiring Is Not Keeping Up

October 24, 2017 By Rachel Happe

Community manager jobs

Community management skills are increasingly required for all management roles. That has not resulted in a corresponding increase in community hiring. Communities Are Now Strategic Executives finally see communities as intriguing options for solving their organization’s hairiest issues - from … [Read more...]

Community Careers and Compensation, Community Manager Role, Research, State of Community Management
Community Careers, hiring, Strategy

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