The 8th annual State of Community Management survey closes next Friday, March 17th - time is running out to contribute! We know your time is valuable, so here are three important reasons to take the SOCM today: Get Real-Time … [Read more...]
Five reasons to take The State of Community Management 2017 survey right now
Eight years. That's like a century in community management, but that is how many years we have been pouring hundreds of hours of our time into creating The State of Community Management. This is my third year at the helm, and I'm excited. With new questions, new data analysis tools, … [Read more...]
Throwback Thursday – Community Management Research
We are gearing up to launch our 8th annual State of Community Management Survey, so I thought it would be a great time to share an overview of all the community management research we publish. This week's #throwbackthursday highlights our four major research platforms for community … [Read more...]
Crowdsourcing Innovation: Three Ways It Drives Value
By Jennifer Honig, Founder, Techstra Solutions Eighteen months ago, we started looking for an answer to a critical question. “What value is created by crowdsourcing innovation?” Our quest was to define business value as a way of supporting leaders who intrinsically knew that their crowdsourcing … [Read more...]
2016 SOCM Report: Quantifying the Value of Community
By Ted McEnroe, Director of Research and Training, The Community Roundtable It's here! Months of data gathering and analysis. Hundreds of thousands of data points. More than 100 charts. Today, we release the most comprehensive State of Community Management report in our history. The State of … [Read more...]
The Link Between Communities and Culture Change
By Rachel Happe, Co-Founder, The Community Roundtable This month, at JiveWorld, I presented Becoming a Community Ninja: 5 Secrets of Community Black Ops. One of those secrets was using communities to create culture change. Most organizations do not understand how powerful communities can be in … [Read more...]
Sweating the details: TheCR community research process
By Ted McEnroe, Head of Research, The Community Roundtable What goes into the community research that The Community Roundtable does in the field of community management? Data, collaboration and experience. It’s an exciting day for me. Today I shipped out the first draft of the Community … [Read more...]
The 11 Most Valuable Community Management Skills
Looking broadly, it’s exciting to see that community professionals are an experienced, mobile group that have had the opportunities to move up the community career ladder. Community professionals in the survey have an average of 15 years of experience, with five of them specifically in … [Read more...]
50 Skills of Community Management
Rachel Happe, Principal & Co-Founder, The Community Roundtable Back when we started The Community Roundtable in 2009, community management was a bit of a mystery and while there were opportunities for community managers to gather and share, there was not much documented about what community … [Read more...]
Introducing the Updated Community Skills Framework
By Ted McEnroe, Head of Research, The Community Roundtable What do you say when you're asked to describe what you do as a community professional? I'm betting it's not an easy question to answer - particularly when it comes from Aunt Betty at the Thanksgiving table. What about when you try to … [Read more...]
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