The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

2017 Wrap-up: Communities in Transition

By

2017 was a year of change in the community space. Community programs received more strategic attention, there were platform and vendor disruptions, new expectations evolved for community professionals, better analytics emerged, and new strategic opportunities opened up. As expected, it has been … [Read more...]

Community Hiring Is Not Keeping Up

By

Community management skills are increasingly required for all management roles. That has not resulted in a corresponding increase in community hiring. Communities Are Now Strategic Executives finally see communities as intriguing options for solving their organization’s hairiest issues - from … [Read more...]

Why don’t executives take part in community?

By

Executive engagement has long been considered a critical element of community growth. But getting executives to be truly involved in communities has been a tremendous challenge for community managers. So what’s keeping executives from jumping in, even when they think community is a critical … [Read more...]

Quantify value, not vanity: The SOCM 2017 is out!

By

Eight years ago, when Jim Storer and Rachel Happe founded The Community Roundtable, it was the beginning of understanding that the “art” of community management had a lot of science in it - repeatable best practices that can separate the best communities from the rest. Each year since then, we … [Read more...]

Jive Acquisition: The End of the Beginning

By

When I started IDC’s social software research practice in 2007, the entire market was about $50 million and Jive was one of 10 or more vendors. Needless to say, the market has come a long way in the last ten years, along with lots of twists and turns. Throughout it all, Jive has taken a … [Read more...]

Community Management Limericks

By

I'm just going to say it: The State of Community Management 2017 survey closes this Friday. By the time you read this there will be less than 72 hours to contribute to the industry's leading community research. If you sleep eight hours a night, that's only 56 hours! Subtract time for eating, hitting … [Read more...]