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Managing Remote Teams: Ideas and Advice for Thriving Online

March 31, 2020 By Shannon Abram

How to manage remote teams

The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are shutting offices and encouraging people to work from home in industries where that is possible. Events and conferences are being canceled. People are starting to … [Read more...]

Community Management Best Practices, Community Manager Role, Leadership, Resources, Technology, TheCR Network Webinars
remote work, webinar, wfm, wol

The Value of Communities During the COVID-19 Crisis

March 17, 2020 By Rachel Happe

Communities in a Crisis

Everyone around the globe is scrambling to respond to the COVID-19 crisis. It is moving quickly and it does not discriminate. The shared impact will be determined by the collective behaviors of each individual because it is bigger and faster than most centralized decision-makers can keep up with, … [Read more...]

Community Manager Role, Community ROI & Benefits, Resources

Four Ways Online Engagement Impacts Members

January 9, 2020 By Shannon Abram

Four Ways Online Engagement Impacts Members

All engagement is not the same...and different engagement behaviors generate different outcomes. Engagement is challenging to measure because engagement is not a single action, but a range of behaviors. Without getting more specific about what kind of engagement is meaningful – and what … [Read more...]

Resources, State of Community Management
community engagement framework, eBook, engagement

2019 Edition of the Community Maturity Model

May 16, 2019 By Rachel Happe

How to improve online engagement

The Community Roundtable is 10 years old this spring. One of the first things we did when we started was to create the Community Maturity Model as a way to frame our view of how communities approaches develop over time. The Community Maturity Model serves several critical roles. It: Creates … [Read more...]

Community Management Best Practices, Community Maturity Model, Research, Research, Resources, Strategy
CMM, Community Maturity Model

Profiles in Community: Designing a Network of Communities

August 28, 2018 By Rachel Happe

different types of community networks

From One Community to a Network of Communities A decade ago, most organizational communities served one functional purpose. That might have been offering self-service support that lowered overall support costs while increasing resolution and satisfaction rates. It might have been a community of … [Read more...]

Advisory, Community Management Best Practices, Community Manager Role, Resources

TheCR’s Community Platform Requirements Library & Vendor Comparison Tool

October 25, 2017 By Rachel Happe

how to choose an online community platform

Do you need to evaluate community platforms? Are you being asked to justify your existing platform? Are you looking at platform gaps but are not sure you are thinking of everything? The Community Roundtable has collaborated with our members to develop two new tools to support this work: The … [Read more...]

A Look Inside TheCR Network, Resources, TheCR Network, Tools
platforms, requirements, TheCR Network, tools, vendor

Five Can’t Miss Community Programming Ideas

September 6, 2017 By Shannon Abram

Programming to increase engagement

Our State of Community Management research makes it clear: thoughtful content and programs increase engagement and drive the long-term success of communities. Content and programs are often seen as one collective entity, but they serve two different roles for communities: content connects people … [Read more...]

Research, Resources
eBook, free, programming, programs, resources

30+ Years of Community Resources

August 21, 2017 By Jim Storer

A couple days ago I paused to reflect on all of the people and resources that have helped me (and The Community Roundtable, our members, and partners) since we launched in 2009. It's not a short list. I put the question to TheCR team and we started to collaborate on a list of resources going back as … [Read more...]

Resources
community management, history, Jim Storer, resources, tools

A (Not So Brief) History of Community Management Resources

August 21, 2017 By Shannon Abram

True story - when my brother was 14 he came into my room and said, "Shannon! Have you ever heard of the band Led Zepplin?!" It was 1999. With a completely straight face, I replied, "No! Are they any good?" He then went on to sing their praises (and rightly so, Fool in the Rain is in my top … [Read more...]

Fun Stuff, Resources
community management, history, resources

What is Conversation Research? An Infographic Explainer

May 15, 2017 By Shannon Abram

how to conduct community research

Recently, Jason Falls, the Co-Founder of the Conversation Research Institute (CRI) joined members of TheCR Network for an exploration of conversation research. With years of experience in social technology, both on the agency side and brand side Jason developed the concept of conversation research. … [Read more...]

A Look Inside TheCR Network, Resources, TheCR Network
conversation research, experts, research, TheCR Network, tools

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