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3 Challenges of Using Generative AI in Community Management

July 17, 2023 By Shannon Abram

Want to learn more about the impact of AI on online community management? Check out this post Four AI Prompts for Community Managers or search “AI” in the search tool above!

As generative AI technologies, like ChatGPT and Bard, continues to develop, it is likely that we will see even more ways in which it can be used to help community managers accelerate the work they do, but like any emerging technology it is evolving, and isn't without downsides. Before we dive into … [Read more...]

What is Generative AI and Why Does it Matter to Community Managers

July 3, 2023 By Shannon Abram

What is Generative AI and Why Does it Matter to Community Managers

What is Generative AI Generative AI is a type of artificial intelligence (AI) that can create new content, such as text, images, or music. Two common generative AI models are ChatGPT and Bard. Generative AI models are trained on large datasets of existing content, and they learn to identify … [Read more...]

TIL: ChatGPT Doesn’t Want Your Community Jobs

February 15, 2023 By Lindsey Leesmann

TIL: ChatGPT Doesn’t Want Your Community Jobs

You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and artificial intelligence in general) and how it’s coming for the roles of those in the creative industry. And while the thought leadership in the area seems to swing … [Read more...]

Community Conversations – Episode #88: Adam Ballhaussen on Technology Integration and Optimization

January 31, 2023 By Shannon Abram

Community Conversations – Episode #88: Adam Ballhaussen on Technology Integration and Optimization

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #88 of Community Conversations features Adam Ballhaussen, Senior Director of Customer Education and Advocacy at Docebo. Adam shares a … [Read more...]

Why Extensibility Matters for an Online Community Platform

October 6, 2022 By Guest User

Why Extensibility Matters for an Online Community Platform

As you know, your organization isn’t sitting still. And neither are your community members orcustomers. Business goals change and evolve, as do your challenges, and success means adapting,evolving, and growing as time goes on. This guest post is sponsored content provided by Verint. Learn … [Read more...]

The Future of Verint Community

July 26, 2022 By Guest User

An online community is part of a brand's overall digital strategy

This guest post is sponsored content provided by Verint. Learn more about Verint here. In just a few short years, online communities have gone from a niche luxury tool to a necessity used across industries allowing companies and organizations of all sizes to provide a private place for the people … [Read more...]

Save the Date: Customer Community Summit is June 15th

April 13, 2022 By Shannon Abram

After a two-year hiatus, we are thrilled to welcome our community audience back to Boston for a one-day, exclusive customer community summit. This all-inclusive experience will take place at Convene Boston on Wednesday, June 15, 2022. This event is designed for community professionals working with … [Read more...]

New for Connect 2020: The Technology Track

August 10, 2020 By Shannon Abram

Connect Conference

One of our most frequently asked questions is, "what's the best community technology for me?!" We always answer honestly, "There is no best, just the right one for you." To that end we launched our first Community Solutions Showcast last Fall, connecting online community technology platforms and … [Read more...]

Elizabeth Kohler on Engaging Online Learners

July 20, 2020 By Shannon Abram

Elizabeth Kohler Community Manager

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]

Managing Remote Teams: Ideas and Advice for Thriving Online

March 31, 2020 By Shannon Abram

How to manage remote teams

The dramatic spread of COVID-19 changed what life looks like for millions of people - forcing people to evaluate how thriving online can impact their work, school, and personal connections. Colleges and Universities embraced virtual learning. Employers are closing offices and encouraging people … [Read more...]

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