In 2022, an online community is table stakes for brands that want to connect with their audiences. In this 45-minute webinar we explored how customer communities create opportunities for advocacy and innovation at successful brands. Including: Using social support to empower … [Read more...]
The State of Community Management 2020 Webinar Archive
The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online … [Read more...]
Building effective content and programs for online communities
If your technology is the venue, and your members are the party goers, then content and programming are definitely the snacks, music, and games that keep your online community party rolling. In this webinar Kelly Schott shares five lessons we've learned from TheCR Network members about planning … [Read more...]
Five Best Practices for Onboarding New Members
How you welcome your new members matters - one of the most consistent findings in our State of Community Management research is on the impact of onboarding programs on getting new members to engage in a community. It makes sense – having someone welcome you, give you some ground rules on … [Read more...]
The Business of Community
Organizations around the world are discovering the immense potential of online community programs. Whether you are scrambling to engage remote employees on an intranet (online employee community), or stay connected to your members and audience in virtually, community can solve for nearly every … [Read more...]
Managing Remote Teams: Ideas and Advice for Thriving Online
The dramatic spread of COVID-19 changed what life looks like for millions of people - forcing people to evaluate how thriving online can impact their work, school, and personal connections. Colleges and Universities embraced virtual learning. Employers are closing offices and encouraging people … [Read more...]
Using Digital Channels in a Crisis: Community Best Practices for Connecting and Collaborating
The coronavirus, and its impact on travel and events, has organizations scrambling to adapt. Digital channels will take up much of the slack by providing alternative ways to connect. Online community professionals are experts in helping organizations engage online, whether with customers or … [Read more...]
Five Things You Need to Know About Community Management
Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network. She’ll explore the research, programming, and professional development available exclusively to Network members and highlight best practices for community management … [Read more...]
Webinar: Best Practices for Launching a Community
Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network. She’ll explore the research, programming and professional development available exclusively to Network members and highlight best practices for community … [Read more...]
Webinar: Best Practices for Evaluating Online Community Platforms
Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network. She’ll explore the research, programming and professional development available exclusively to Network members and highlight best practices for community … [Read more...]
