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Community Engagement Resources

Articles
Podcasts
Case Studies
Research

Maintaining consistent member engagement is the #1 challenge of most community managers.

Online community engagement issues fall into two general buckets: tactical engagement issues and strategic engagement issues. If you don’t have people coming to your online community at all, you have a strategic issue; if people are coming but not engaging, you have a tactical issue.

Not sure what's wrong? Diagnose your engagement challenge with this short video →

Learn about solving different types of engagement issues:



Solve a Strategic Engagement Issue


Solve a Tactical Engagement Issue

Articles

Eight Ways to Improve Your Online Community Programs
Elevating Content & Programs for Community Growth
No Question Left Behind: Transforming Community Engagement Through Effective Communication
Nurturing a Thriving Community: Insights from UiPath
Enhancing Community Engagement with Amelie: An Innovative AI Mascot Initiative at Microsoft
Building Connections Through Community: Esri’s Storytelling Initiative
45 Resources to Boost Online Engagement
Authentic Engagement in Online Communities
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Podcast Episodes 

Podcast - Vanessa DiMauro, Georgian Partners
Vanessa DiMauro on Trust in Communities
Podcast: SOCM 2019 Highlight – Community Leadership is Unevenly Distributed
traci cappiello
Traci Cappiello on Member Management
Lisa Allison on Migrating Community Platforms
Lisa Allison on Migrating Community Platforms
Jeff Ross
Podcast: SOCM 2019 Highlight – Communities Propel Engagement
Tanya Caruana, Bank of Montreal
Podcast: SOCM 2019 Highlight – Communities Transform Organizations
Monique van den Berg, Atlassian
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Engagement Case Studies

Online Community Case Study
Community Case Study: World Bank Group
Community Management Case Study
Community Case Study: Mimecast
community sentiment
Community Case Study: Improving Community Sentiment
Community Manager case study
Community Case Study: Carbon Black

Engagement Research

State of Community Management 2023
State of Community Management 2023
Meaningful Change Management
Meaningful Change Management
The Value of Community: Behavior Change to ROI
The Value of Community: Behavior Change to ROI
building a community roadmap
Building a Community Roadmap

Want more resources to help improve your online community engagement?

Community Engagement Resources - Good Engagement

Engagement Resource Bundle

The Engagement Resource Bundle in TheCR Library includes assets focused on how to increase meaningful online engagement and examples of successful online engagement strategies. The resource bundle is a living asset, with new content added throughout the year.

Subscribe to the resource bundle for just $150/annually or access all assets in TheCR Library for just $30/month. 

Community Engagement Resources - TheCR Library

TheCR Library

Subscribe to TheCR Library and get unlimited access to our best-in-class research, online community benchmarks, and proven frameworks and models, all refreshed monthly.  Resources include hundreds of case studies, tools, templates, and more.

Access all assets in TheCR Library for just $30/month.

Community Engagement Resources - TheCR Network

TheCR Network

TheCRNetwork is the private, confidential membership organization for people leading the online community and change management efforts at global organizations. Members have unlimited access to live programming, training, discussion groups, community concierge services, and all our learning resources for one annual membership fee.

Membership in TheCR Network starts at $,1.995/year. Discounted memberships are available for non-profit organizations. Email us to learn more.

Community best practices

Resources for the people who build online communities.

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