Community reporting (aka metrics and measurement) helps organizations understand the “why” of community approaches and the results they see when they do.
Community teams are often responsible for collecting, analyzing, and reporting back to the organization, which evolves as the community grows. The same occurs as a community program matures: Beginning with activity metrics and anecdotal evidence of behavior change to more performance and behavior-based metrics.
One of the most daunting aspects of community management for many community managers is how to tackle metrics and measurement. There are so many things to measure, track and report on. And then – what’s the best way to share this data. Weekly? Monthly? With your whole team? Executive reports?
It can become overwhelming quickly. But it doesn't have to! Use the community reporting resources below to inform your metrics and measurement strategy.
Articles
Podcast Episodes
Want more resources to help improve your online community reporting?
ROI Resource Bundle
The ROI Resource Bundle in TheCR Library curates community reporting resources around metrics and measurement that demystify online community return on investment.
The resource bundle is a living asset, with new content added throughout the year.
Subscribe to the resource bundle for just $150/annually or access all assets in TheCR Library for just $30/month.
TheCR Library
Subscribe to TheCR Library and get unlimited access to our best-in-class research, online community benchmarks, and proven frameworks and models, all refreshed monthly. Resources include hundreds of case studies, tools, templates, and more.
Access all assets in TheCR Library for just $30/month.
TheCR Network
TheCRNetwork is the private, confidential membership organization for people leading the online community and change management efforts at global organizations. Members have unlimited access to live programming, training, discussion groups, community concierge services, and all our learning resources for one annual membership fee.
Membership in TheCR Network starts at $,1.995/year. Discounted memberships are available for non-profit organizations. Email us to learn more.
