Decision Link
Description
The Digital Community Director/Manager for DecisionLink will play a vital role in developing, engaging and supporting the value realized community. As one of our first hires on the team, this role represents a rare opportunity to be on the forefront of a new initiative, and to help shape the experience of our community of value management marketers, sales, value engineers, and customer success
What will you do?
- Build and initiate a long-term Community Engagement/Thought Leadership Strategy by partnering with marketing, product, content, sales enablement, customer success, learning and other stakeholders to design and operationalize the value community members experience
- Develop deep and wide-ranging relationships across our customer and non-customer base to identify leading value realized advocates
- Create a culture of customer and non-customer interaction, community learning and sharing that enhances the value of the overall DecisionLink community experience
- Manage customer and non-customer forums to drive customer engagement, adoption, learning, and networking.
- Monitor community platform customer feedback to ensure questions are answered in a timely fashion and key themes of feedback are synthesized to inform the product roadmap.
- Lead in-person and virtual Customer Community Connect and Customer Advisory Board (CAB) sessions to help clients network and learn
- Collaborate with Product Marketing and Management teams to translate customer feedback into technical requirements and meaningful product insights, weighing in on product features and roadmaps
- Become a trusted, key point of contact and advocate for our community members
- Implement strategies to encourage discussions, drive engagement and build champions
Requirements
- 10+ years’ experience in communications / community management / event marketing / Public Relations / social media marketing, and tech industry experience is a strong plus.
- Experience launching community initiatives (e.g. building an online forum, building a following)
- BA/BS – or equivalent in education and experience
- Strong written and verbal communication skills and a proven track record in integrated communications
- An understanding of how to leverage content strategies to drive customer and prospect engagement
- Hands-on experience with content production (design, video, copy, photography etc)
- Ability to thrive in a fast-paced, cross-functional environment while juggling multiple responsibilities; with the ability to context switch very quickly
- Have a knack for reaching marketers, sales, value engineers, and customer success audiences and developing relationships with customer communities
- An empathetic, collaborative, communicative, and consultative work style
- Dynamic leader and creative thinker who values providing a top-notch customer experience
- Comfortable taking risks and experimenting with new ideas (test and learn)
Preferred Qualifications
- Experience working in a startup environment.
- Experience with starting an initiative from conception to operationalizing the program
- Experience in coordinating virtual and in person events through engagement on a variety of tech platforms
- Experience working with sales communities a plus
Benefits
- Competitive salary
- Generous PTO
- Great benefits package including healthcare, dental and vision plans
- Remote options available
- Opportunity to develop your skills in an exciting, fast-growing SaaS company
Source: 
