By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.
Another summer week in the books! I hope you’re enjoying this summer whether that means vacationing by the ocean, a lake, or pool, or just cranking the AC in your office. This week on the blog we featured an expert interview from our friends at Enterprise Hive, talked about the most important traits to look for when hiring a community manager and shared a fun infographic from DNN.
We peeked at the early responses from the Community Manager Salary Survey (over 140 in already!) and cannot wait to sure them with you. Watch this space for a sneak preview in the coming weeks. If you haven’t already please take a moment and share your thoughts in the survey. It’s quick and your input is invaluable to our comprehensive assessment of the industry. Don’t let the survey name fool you – we’re looking for all types of community professionals to take part.
One last quick reminder – we’re hosting our very first AMA with a community manager next week and it just happens to be our community manager – Hillary Boucher.
Industry Interview: Vicki Tambellini, Enterprise Hive – As part of our ongoing series of expert interviews we’re excited to bring you excerpts from a chat wehad recently with Vicki Tambellini – President and CEO (and Founder!) of Enterprise Hive. Vicki shares some background on what’s happening at Enterprise Hive, shares some passionate words about her role and some inspiring advice.
Starting the Conversation About Culture – Most organizations don’t talk about their culture too much. We’re too busy doing the work, and the culture sits in the background mostly. It’s how we do things here, but that doesn’t mean we need to talk about it. It is what it is.
What is the most important trait when hiring a community manager? – Recently we’ve been thinking more about what it takes to be a great community manager. Certainly you have to love people – but what else makes or breaks a successful community professional? In the SOCM 2014 we highlighted the many (MANY) roles and responsibilities that a typical community manger is tasked with.
4 Ways to Engage With Customers As a SaaS Biz – If you’re a web-based business, you’ve probably faced some relationship building challenges when it comes to customers. It’s hard to recreate some of the interactions that brick and mortar businesses easily have just by having a physical location. So you’ve sent vsnaps, done some Google Hangouts, had phone calls, and written thank you cards – what other ways can you connect with your customers?
Infographic Thursday: Seven Criteria for Hiring Community Managers – We’ve already talked about the traits to look for when hiring a community manager this week – so you can imagine our delight when we saw this awesome infographic from our friends at DNN titled “Seven Criteria for Hiring Online Community Managers.”
What Online Communities Can Learn About Events from DashCon – If you read this blog, you already know I’m kind of obsessed with the topic of online community, particularly where associations and online communities intersect.
New social media and community jobs:
- Social Media Specialist – Creative Circle – Charlotte, NC
- Senior Director, Community Operations – DeviantART – Los Angeles, CA
- Engagement Manager – Onward Search – Miami, FL
- Content Marketing and Community Manager – Humanity – San Francisco, CA 94104
- Global Projects Specialist & Talent Community Manager – Futurestep – Texas
- Technical Community Manager – DigitalOcean – New York, NY
- Senior Social Media Strategist Navy Federal Credit Union – Merrifield, VA 22119
- Senior Manager, Community and Knowledge Base Architect Blackbaud – Austin, TX
- Sustainability Community Manager – Research & Implementation Sustainable Silicon Valley – Santa Clara, CA
- Associate, Social Media Estee Lauder – New York, NY
- Director of Community and Content Crashmob – Boston, MA
- Social Media Coordinator Benefit Cosmetics – San Francisco, CA
Have you taken the Community Manager Salary Survey 2014 yet? Your insights into your role are invaluable as we document and define community manager best practices across industries. The survey is short (15 minutes) and we’d love to hear from you. Take the survey now.