As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them. This month we’ll meet Terri O'Neal, … [Read more...]
Search Results for: moderation
Community Career Pathways
The community field is expanding in exciting ways, with an increasing diversity of roles and career routes available. Where once there was ambiguity and limitations on professional growth, there are now too many possibilities to map out. The map below is just a sample of the avenues that could be … [Read more...]
3 Ways to Increase Member Engagement From SAS, Cloudera, and National Instruments
Need to increase engagement in your online community? Three companies share ways they increase engagement with their online audience. If you are struggling with engagement in your online community then you aren't alone. Improving and maintaining online engagement is the number one challenge for … [Read more...]
Community Profiles
Thank you for taking the time to share your career profile with us! Please let us know if you have any questions! —ENGAGEMENT SKILLS— Listening & Analyzing Response & Escalation Moderation & Conflict Facilitation Promoting Productive Behaviors Empathy & … [Read more...]
Community Specialist Job Description
Community Specialists are the experts and emerging experts on a community team. Unlike community manager roles, where generalists are prized, Community Specialists often have a focus in one of three disciplines: engagement, content, or technical initiatives. Community Specialist … [Read more...]
Online Communities Propel Engagement
Communities are central to the human experience. Communities are all around each of us and whether we recognize them explicitly, they have immense influence on our reality, our happiness, and our success. The communities we engage in define norms with which we unconsciously comply, hardwired as we … [Read more...]
The Library: Exclusive Community Resources by Subscription
For thousands of community management professionals, The Community Roundtable is an invaluable source of industry information, best practices, and proven research. And now for the first time, you can get broad access to The Community Roundtable's ground-breaking research, in-depth content, and … [Read more...]
Profiles in Community: Designing a Network of Communities
From One Community to a Network of Communities A decade ago, most organizational communities served one functional purpose. That might have been offering self-service support that lowered overall support costs while increasing resolution and satisfaction rates. It might have been a community of … [Read more...]
Community Case Study: Improving Community Sentiment
Taking a Community from Hostile to Happy When community sentiment is good, it often gets taken for granted. When it’s bad, it’s clear that it is one of the biggest barriers to success and value. What’s not always clear is this: you CAN create the community environment you want. The Community … [Read more...]
How to scale your community program: TheCR Library
The State of Community Managment 2018 report is very clear on the demands made on community managers. 47% of community teams are consulting on project work, 43% are responding to training requests, and 32% are accommodating coaching needs while only 8% of community teams report that they are … [Read more...]
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