In The State of Community Management, our comparison of internal and external communities described them as “similar, but different.” That holds true for internal and external community professionals as well. Our research finds that, when you focus on active members, the engagement profile of … [Read more...]
Search Results for: moderation
Community Management Skills That Matter: Engagement
Engagement: The day-to-day lifeblood of communities Engagement skills are likely what comes to mind when one pictures the life of “typical” community manager, and these daily skills are indeed what helps communities form and grow. Engagement skills are a core community management skills family for … [Read more...]
What is a community manager?
Community Manager is by far the most often cited and discussed role in the community space for a couple of reasons. First, in the past online communities were used primarily for tactical reasons, which often did not warrant more senior roles. Secondly, communities were often run by ‘lone wolf’ … [Read more...]
Three ways to maintain a positive tone in your online community
For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It’s not always pretty. In a past life, I managed a large … [Read more...]
Community Management FAQs
Since we started in 2009, we've answered a lot of community management questions. This list of Community Management FAQs brings the most common questions (and answers) together in one place. Have a question not answered here? Send it to us and we'll add it to the list! What is community? Why do … [Read more...]
TheCR Connect: Key Priorities for Community Management in 2017
What’s on the Minds of Community Program Owners? There are a lot of changes going on in community management right now. These changes include technology, level of strategic attention, measurement sophistication, collision with other disciplines, and community roles and career options. This week, … [Read more...]
Do communities spend more on people or platforms?
Here’s an interesting piece of data from the SOCM 2017: for the first time, communities say they are spending more on people than on technology. That’s right - by a narrow margin, organizations with dedicated community budgets said they spent slightly more on community management salaries and … [Read more...]
Community Skills Framework™
The Community Skills Framework™ includes five skill families with ten skills in each family, prioritized based on what we learned from our extensive community management research. How Does The Community Skills Framework Help you? First, when your Aunt Betty asks you what community management is you … [Read more...]
Training and Events
Our State of Community Management research demonstrates it clearly: Investing in professional development for your community team is one of the most powerful ways to strengthen your community program. We offer online and in-person community management training, events, and workshop options for … [Read more...]
Community Management Glossary
This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on the lookout for new entries. If you have a suggestion, please drop us a line! A | B | C | D | E | F | G | H | I | J | K | L | M N | … [Read more...]