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Search Results for: moderation

Online Communities Propel Engagement

June 17, 2019 By Shannon Abram

How to Build Community Strategy

Communities are central to the human experience. Communities are all around each of us and whether we recognize them explicitly, they have immense influence on our reality, our happiness, and our success. The communities we engage in define norms with which we unconsciously comply, hardwired as we … [Read more...]

TheCR Library: Exclusive Community Resources by Subscription

And now for the first time, you can get broad access to The Community Roundtable's ground-breaking research, in-depth content, and proven frameworks and models refreshed monthly via TheCR Library. TheCR Library saves your organization time and money, ensuring your community teams are using proven, … [Read more...]

Profiles in Community: Designing a Network of Communities

August 28, 2018 By Rachel Happe

different types of community networks

From One Community to a Network of Communities A decade ago, most organizational communities served one functional purpose. That might have been offering self-service support that lowered overall support costs while increasing resolution and satisfaction rates. It might have been a community of … [Read more...]

Community Case Study: Improving Community Sentiment

community sentiment

Taking a Community from Hostile to Happy When community sentiment is good, it often gets taken for granted. When it’s bad, it’s clear that it is one of the biggest barriers to success and value. What’s not always clear is this: you CAN create the community environment you want. The Community … [Read more...]

How to scale your community program: TheCR Library

July 11, 2018 By Shannon Abram

Best resources for community managers

The State of Community Managment 2018 report is very clear on the demands made on community managers. 47% of community teams are consulting on project work, 43% are responding to training requests, and 32% are accommodating coaching needs while only 8% of community teams report that they are … [Read more...]

Community Skills in Internal vs. External Communities

April 18, 2018 By Shannon Abram

In The State of Community Management, our comparison of internal and external communities described them as “similar, but different.” That holds true for internal and external community professionals as well. Our research finds that, when you focus on active members, the engagement profile of … [Read more...]

Community Management Skills That Matter: Engagement

April 3, 2018 By Shannon Abram

Community Skills Engagement

Engagement: The day-to-day lifeblood of communities Engagement skills are likely what comes to mind when one pictures the life of “typical” community manager, and these daily skills are indeed what helps communities form and grow. Engagement skills are a core community management skills family for … [Read more...]

What is a community manager?

March 14, 2018 By Shannon Abram

community manager skills

Community Manager is by far the most often cited and discussed role in the community space for a couple of reasons. First, in the past online communities were used primarily for tactical reasons, which often did not warrant more senior roles. Secondly, communities were often run by ‘lone wolf’ … [Read more...]

Three ways to maintain a positive tone in your online community

November 7, 2017 By Jerry Green

how to moderate an online community

For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It’s not always pretty. In a past life, I managed a large … [Read more...]

Community Management FAQs

Community Management FAQ

Since we started in 2009, we've answered a lot of community management questions. This list of Community Management FAQs brings the most common questions (and answers) together in one place. Have a question not answered here? Send it to us and we'll add it to the list! What is community? Why do … [Read more...]

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