Nurturing Super Users to Cultivate Success The Mimecaster Central "Legends" Program rewards the most active community champions who continue to offer Legendary assistance to their peers in their support community. Learn how they nurture these super users to cultivate customer success. Download … [Read more...]
Search Results for: superuser
Nurturing Super Users to Cultivate Success
Many community managers don’t want to overburden their most active members with extra duties that could make them feel used or make them less active in the community. They don’t have the budget or authorization to provide needed training and resources for advocates (or superusers, power users, top … [Read more...]
Harnessing the Super Power of Community Advocates
If you don’t already have a superuser program in place you might consider putting that on your 2022 to-do list. Our State of Community Management research shows that when a member of an Average External Community shifts from a passive recipient of information to an active … [Read more...]
How to Think About #thankitforward, or On Building Community
Building community -- no matter your end goal -- depends on gratitude and reciprocity. We're also participating in a round of #thankitforward inside TheCR Network, and I wanted to share how we a running a fun little exercise for our members with all of you. Maybe it will work in your community … [Read more...]
Who knows more – your community manager or your members?
By Ted McEnroe, Director of Research and Training I was recently reading a post from Joe Cothrel on the Lithium blog as they celebrated their 8th anniversary of their community (about 800 in human years, I think.) In it, he noted eight community lessons they had learned - all of which were great … [Read more...]
Best Practices For Seeding Content In Your Community
By Gerogina Cannie, Community Manager at The Community Roundtable Recently one of my partners / a fellow community manager asked me to share some of my best practices for seeding content in a new community. She was searching for some very tactical information and I found myself getting creative when … [Read more...]
Best Practices for New Member Leadership Programs
Every online community – internal (employee community) and external (custom community) – has a handful of dedicated members who contribute more than the rest. Whether you have a formal superuser, advocacy, or membership leadership program, or informally track and interact with these members, now is … [Read more...]
What I Learned about Community Management from Organizing a 1,700-Person Conference
By Alex Blanton, Senior Program Manager, Community and Outreach - Information Management & Machine Learning at Microsoft, and member of TheCR Network. On May 28-29, we held our third Machine Learning & Data Science Conference here on the Microsoft campus. This is an internal-only event … [Read more...]
5 Things Kickboxing Class Has Taught Me About Community Management
By Georgina Cannie, The Community Roundtable I never told my fourth grade teacher that I wanted to manage an online network of professionals when I grew up. I stumbled into the community space quite accidentally. Academically, my background is in traditional face-to-face communities and I had … [Read more...]
