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Ashleigh Brookshaw on DEIB in Community

August 25, 2022 By Jim Storer

Ashleigh Brookshaw on DEIB in Community

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua.

Episode 11 features Ashleigh Brookshaw, Senior Manager – Customer Experience & Community at NICE CXone.

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way around the foundations of community management. Still, some things surprise her.

Ashleigh Brookshaw on DEIB in Community

Listen in as Ashleigh, and host, Anne Mbugua discuss how to build an authentic focus on diversity, equity, inclusion, and belonging in online community programs.

Listen to Ashleigh Brookshaw on DEIB in Community

https://media.blubrry.com/608862/thecr-podcasts.s3.us-east-1.amazonaws.com/ETS_Episode18_AshelighBrookshaw.mp3

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About Ashleigh Brookshaw

Ashleigh Brookshaw, M.A. is a detail-oriented and digital change enthusiast with expertise in online community engagement, cultural & transformative change management through DEI, and strategic digital marketing communications to drive business results.

She has worked with both internal and external audiences with a variety of organizations including nonprofits like Chicago Gateway Green, Fortune 500 companies like Allstate Insurance, professional associations like the American Society of Safety Professionals, and the SAAS industry like NICE CX One.

Ashleigh holds a B.A. in Advertising/Public Relations and minors in Marketing & Spanish from Loyola University Chicago. She also holds an M.A. in Multicultural/Organizational Communication with a concentration in Training & Development and a project management certificate from Depaul University.

About NICE CXone

At NICE we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.

We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform.

We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise.

About The NEW Community Manager Handbook

The NEW Community Manager Handbook features 21 profiles of community leaders sharing advice and ideas on everything from accessibility, hiring, strategy, gamification, defining the digital workplace, technology, and more. Each profile is paired with research from the State of Community Management reports and includes tactical advice for implementing what you’ve learned.

Learn from community management experts at Easterseals, Glencore, Microsoft, UKG, the World Bank Group, Analog Devices, Inc., AAMC, Zapier, Doctors Without Borders, and more.

5 Ways to Build Engagement

Anne Larsen on Community Culture

August 22, 2022 By Jim Storer

Anne Larsen on Community Culture

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #83 of Community Conversations features Anne Larsen, Applications Consultant at Grundfos.

On this special State of Community Management 2022 episode, Anne Larsen and host Anne Mbugua discuss the importance of culture in online communities. Anne shares her experiences with the effect of culture on organizations and their online community, best practices for thoughtful consideration of global cultures, and explores the most surprising findings from the 2022 report.

Anne Larsen on Community Culture

Listen to Anne Larsen on Community Culture

https://media.blubrry.com/608862/thecr-podcasts.s3.us-east-1.amazonaws.com/CommunityConversations-AnneLarsen-SOCM2022-Culture.mp3

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About Grundfos

Pumps are our business. Every day, our energy efficient pumps provide comfort, deliver drinking water, remove wastewater, or help farmers water their crops all over the world. Just to mention some of our expertise. We set the standard within our work areas and keep raising the bar when it comes to energy efficiency and protecting the environment. Since 1945 we’ve honed our skills in order to produce the perfect pumps. Pumps which can move liquid to where it should be – using as little energy as possible, making a real difference for the people and the world we live in.

About The State of Community Management

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.

The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.

Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry. Download your free copy of the State of Community Management 2022.

Ashleigh Brookshaw and Meghan Bates on Change Management

April 21, 2020 By Jim Storer

Conversations with Community Managers - Ashleigh Brookshaw and Meghan Bates

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

Episode #68 features Ashleigh Brookshaw, ASSP and Meghan Bates, Personify.

In this episode of the podcast, Ashleigh and Megan share their perspective on the intersection of change management and community management, how to thrive as a mighty team of one, and how community champion programs can increase engagement and member satisfaction.

Listen Now:

https://media.blubrry.com/608862/thecr-podcasts.s3.us-east-1.amazonaws.com/AshleighBrookshaw.mp3

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Find more episodes of Conversations with Community Managers.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Keri Kersten on Change Management

February 19, 2019 By Jim Storer

Keri Kersten

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How to talk to people when data is their love language.

Episode #53 features Keri Kersten, Global Internal Communications and Change Management at Stepan Company.

Listen in as we chat with Keri about her 10-year in the making business plan, how she frames her community building as empowerment, talking data as a love language and more!

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/kerikersten_podcast.mp3

Podcast: Play in new window | Download

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