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Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration

December 17, 2020 By Shannon Abram

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]

Community Case Studies, Community Management Best Practices, Community Manager Role, TheCR Podcasts
cerner, collaboration, digital transformation, digital workplace, office 365, podcast, yammer

3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

December 3, 2020 By Shannon Abram

3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]

Research, Strategy
collaboration, community engagement drivers, cs, customer community, customer experience, customer service, customer support, cx, eduation, engagement, khoros, Social Support, vanilla

Conversations with Community Managers – Elizabeth Kohler on Engaging Online Learners

July 20, 2020 By Shannon Abram

Elizabeth Kohler Community Manager

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]

Community Case Studies, Community Management Best Practices, Technology, TheCR Podcasts
Aurea, best practices, collaboration, jive, learning, online learning, podcast, Social Learning

Friday Roundup: Think Anti-Collaboration For Your Community

October 7, 2016 By Amy Turner

By Amy Turner, The Community Roundtable  Want to make sure your community fails? Tell your potential members it is being created to enhance collaboration. Rob Cross of the University of Virginia and others recently wrote in the Harvard Business Review about the culture of “collaborative … [Read more...]

Friday Roundup
collaboration, community manager careers, friday, Jobs, links

Your online community should be anti-collaboration

October 3, 2016 By Ted McEnroe

By Ted McEnroe, Director of Research and Training, Want to make sure your community fails? Tell your potential members it is being created to enhance collaboration. Rob Cross of the University of Virginia and others recently wrote in the Harvard Business Review about the culture of … [Read more...]

Strategy
collaboration, microupdates, online community

Friday Roundup: Email Opinions, Collaboration Strategy and Community Communications

April 17, 2015 By Shannon Abram

By Shannon Abram, Relationship Manager at The Community Roundtable. Quick show of hands: do you consider email to be your friend, or a foe to be vanquished? We've been thinking a lot about the ways we communicate with our communities this week. Yesterday's #ESNchat focused on the very email … [Read more...]

Friday Roundup
collaboration, email, esnchat, friday, friday roundup, news

Friday roundup: A peek inside internal communities and some great reads

March 6, 2015 By Ted McEnroe

Internal Communities

By Ted McEnroe, The Community Roundtable Sometimes, the theme for the week is planned - other times, you see it emerge. Looking back at this week, we have been spending a lot of time thinking about internal communities, intranets and ESNs. Rachel shared some thoughts earlier this week on the … [Read more...]

Friday Roundup
collaboration, community manager salary survey, intranet

Alcoa Case Study – Social Business and Observable Work

November 18, 2010 By Rachel Happe

One of the sessions at the Enterprise 2.0 conference was lead by Brian Tullis and Joe Crumpler of Alcoa Fastening Systems (yes, Alcoa uses social processes and tools which means you can too...) and they spoke about how social tools make work 'observable' and its implications. One direct implication … [Read more...]

Community Case Studies, Community Management Best Practices, Uncategorized
collaboration, Enterprise 2.0

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