Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer
Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience.You know community is important, but what is the actual impact of a mature, well-resourced community program?Community programs … [Read more...]
Conversations with Community Managers – Elizabeth Kohler on Engaging Online Learners
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Friday Roundup: Think Anti-Collaboration For Your Community
By Amy Turner, The Community RoundtableWant to make sure your community fails? Tell your potential members it is being created to enhance collaboration.Rob Cross of the University of Virginia and others recently wrote in the Harvard Business Review about the culture of “collaborative … [Read more...]
Your online community should be anti-collaboration
By Ted McEnroe, Director of Research and Training,Want to make sure your community fails? Tell your potential members it is being created to enhance collaboration.Rob Cross of the University of Virginia and others recently wrote in the Harvard Business Review about the culture of … [Read more...]
Friday Roundup: Email Opinions, Collaboration Strategy and Community Communications
By Shannon Abram, Relationship Manager at The Community Roundtable.Quick show of hands: do you consider email to be your friend, or a foe to be vanquished? We've been thinking a lot about the ways we communicate with our communities this week. Yesterday's #ESNchat focused on the very email … [Read more...]
Friday roundup: A peek inside internal communities and some great reads
By Ted McEnroe, The Community RoundtableSometimes, the theme for the week is planned - other times, you see it emerge. Looking back at this week, we have been spending a lot of time thinking about internal communities, intranets and ESNs.Rachel shared some thoughts earlier this week on the … [Read more...]
Alcoa Case Study – Social Business and Observable Work
One of the sessions at the Enterprise 2.0 conference was lead by Brian Tullis and Joe Crumpler of Alcoa Fastening Systems (yes, Alcoa uses social processes and tools which means you can too...) and they spoke about how social tools make work 'observable' and its implications. One direct implication … [Read more...]
