In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are now handed the task of not just connecting with a brand’s audience, but deciding what kind of engagement is needed, and how to build a long-term strategy to … [Read more...]
3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer
Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]
Conversations with Community Managers – Andrew Mishalove
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to … [Read more...]
