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Understanding Community Roles and Responsibilities in 2020

February 5, 2020 By Shannon Abram

Community manager roles and responsibilities

A lot has changed in the community landscape in the last few years. We've seen movement on the vendor side, increased executive support for community programs, and continued maturation of community roles. ​To further explore some of these changes in community roles and responsibilities, we … [Read more...]

Community Careers and Compensation
community roles, eBook, Jobs, research, roles

Four Ways Online Engagement Impacts Members

January 9, 2020 By Shannon Abram

Four Ways Online Engagement Impacts Members

All engagement is not the same...and different engagement behaviors generate different outcomes. Engagement is challenging to measure because engagement is not a single action, but a range of behaviors. Without getting more specific about what kind of engagement is meaningful – and what … [Read more...]

Resources, State of Community Management
community engagement framework, eBook, engagement

CMGT 101: The Power of Engaging Community Programming

June 13, 2018 By Shannon Abram

community management 101

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

Community Management Best Practices
best practices, cmgt, eBook, lori harrison-smith, programming, research

CMGT 101: Why use storytelling in your online community?

March 12, 2018 By Shannon Abram

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 Community Leaders Share Their Secrets for Success. CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

Community Management Best Practices
chris catania, cmad 2018, cmgt 101, eBook, engagement, storytelling

Happy CMAD 2018 – Community Management Advancement Day

January 22, 2018 By Hillary Boucher

community management 101

HAPPY CMAD 2018, EVERYONE! I'm going to be honest - CMAD is one of my favorite days of the year. While CMAD started out as Community Management Appreciation Day, we like to imagine it has evolved into something more - community management advancement day. Because really, what shows more … [Read more...]

Community Management Best Practices
#CMAD, best practices, cmad 2018, eBook, Members, research, TheCR Network

Five Can’t Miss Community Programming Ideas

September 6, 2017 By Shannon Abram

Programming to increase engagement

Our State of Community Management research makes it clear: thoughtful content and programs increase engagement and drive the long-term success of communities. Content and programs are often seen as one collective entity, but they serve two different roles for communities: content connects people … [Read more...]

Research, Resources
eBook, free, programming, programs, resources

Throwback Thursday: The Ins and Outs of a Community Roadmap

August 18, 2016 By Shannon Abram

Community Roadmap

By Shannon Abram, The Community Roundtable If you don't know where you're going it can be a long journey to success in community management - which is why we're highlighting best practices for community roadmaps in this week's #throwbackthursday post! From the basics of why a community roadmap is … [Read more...]

Throwback Thursday
build, eBook, resources, roadmap, SOCM, throwback, throwback thursday

Why is a Community Roadmap Important?

October 8, 2015 By Shannon Abram

Community Roadmap

By Shannon Abram, Relationship Manager, The Community Roundtable Note: the following post is an excerpt from Building a Community Roadmap, a free eBook published by TheCR. Download your copy today.  What is a Community Roadmap? A community roadmap gives direction to your community … [Read more...]

Resources
eBook, roadmap, Strategy

Building a Community Roadmap

November 12, 2014 By Shannon Abram

Building A Community Roadmap eBook

By Shannon Abram, Relationship Manager at The Community Roundtable. We are excited to share with you a free eBook based on the findings in the State of Community Management 2014 report - Building a Community Roadmap. The State of Community Management 2014 research found that the best–in-class … [Read more...]

Research, Resources, State of Community Management, Tools
eBook, enterprise hive, research, roadmap, SOCM, SOCM 2014, state of community management, Strategy

Building and Sustaining Brand Communities

February 3, 2010 By Rachel Happe

If imitation is the sincerest form of flattery, having a few wicked smart people take what we've done and elaborate on it is... amazing. We are always very impressed with the quality of thinking and communication done by the community management team at Radian6 - led by David Alston & Amber … [Read more...]

Uncategorized
community management, eBook, radian6

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