There is a lot of chatter in social media and online community circles about how social initiatives lead to increased transparency - and some of that is definitely true. Customers and the public can find out a lot more about what others think about a company's products and service than ever before. … [Read more...]
Conversations with Community Managers – Stewart Mader
Rachel sat down with Stewart Mader (blog/Twitter), the author of Wikipatterns and a recognized expert on technology adoption, to talk about the concept of social software pilots. Initially, Michael Idinopulos wrote a post called "Enterprise 2.0: Skip the Pilot" which sparked quite a conversation … [Read more...]
Thoughts on the Emerging Discipline of Community Management
Dion Hinchcliffe and Dennis Howlett - both well known and respected enterprise IT voices and ZDNet bloggers - have recently highlighted community management as an important piece of corporate evolution. Dion's piece, Community Management: The 'essential' capability of successful Enterprise 2.0 … [Read more...]
