Rachel sat down with Stewart Mader (blog/Twitter), the author of Wikipatterns and a recognized expert on technology adoption, to talk about the concept of social software pilots. Initially, Michael Idinopulos wrote a post called "Enterprise 2.0: Skip the Pilot" which sparked quite a conversation in … [Read more...]
Alcoa Case Study – Social Business and Observable Work
One of the sessions at the Enterprise 2.0 conference was lead by Brian Tullis and Joe Crumpler of Alcoa Fastening Systems (yes, Alcoa uses social processes and tools which means you can too...) and they spoke about how social tools make work 'observable' and its implications. One direct implication … [Read more...]
Assessing Social Business Maturity – Getting to Stage 2/Emergent Community
When we originally developed the Community Maturity Model, we thought of it as a tool that organizations of all sizes could use in creating a baseline understanding of where they were on the path to becoming a 'social' organization. Additionally, it was designed to provide organizations with a … [Read more...]
Conversations with Community Managers – Alex Plant (NetApp)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Christopher Barger (General Motors)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers (Episode #5) – Shwen Gwee: Social Pharma
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers: Jay Batson (Acquia)
The Community Roundtable has partnered with Voce Communications to produce a podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Enteprise 2.0 Conference 2010: You Say Social Media, I Say Community – Does It Matter?
Enterprise 2.0 is coming up next week and it is one of the events I look forward to every year for a wide variety of reasons - the programming, the people it attracts, and the innovative use of technologies they use as part of the conference all make it stand out. Over the past few years that I've … [Read more...]
Events On Our Mind: IBM Connect and Enterprise 2.0 Summit
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Winter is a great time to plan to be away from snowy (very snowy today) Massachusetts. Our co-founder Rachel did just that and spent last week at IBM Connect 2014 in sunny Orlando, FL, and will be jetting off to Paris … [Read more...]
The Inextricable Link Between Social Media and Enterprise 2.0
Social media and enterprise 2.0 are largely thought of separately these days, in large part because social media primarily affects communications and relationships with constituent groups outside of the organization and enterprise 2.0 addresses collaboration and innovation behind the firewall. In … [Read more...]
The Secret Sauce of Communities
A lot of people might say that the secret sauce of communities is conversion, lower cost of advocacy, lowered support costs, faster information discovery, etc and they would not be wrong. Communities - done well - can drive a lot of specific business outcomes in a sustainable way while reducing the … [Read more...]
Thoughts on the Emerging Discipline of Community Management
Dion Hinchcliffe and Dennis Howlett - both well known and respected enterprise IT voices and ZDNet bloggers - have recently highlighted community management as an important piece of corporate evolution. Dion's piece, Community Management: The 'essential' capability of successful Enterprise 2.0 … [Read more...]
What Online Communities Will Expose in 2010
There is a lot of chatter in social media and online community circles about how social initiatives lead to increased transparency - and some of that is definitely true. Customers and the public can find out a lot more about what others think about a company's products and service than ever before. … [Read more...]
