Jobs Archives

CMSS Stats You Can Use: How To Win That Community Manager Job

January 14, 2015 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

As organizations begin to increasingly recognize and reward the value of good community management the market for jobs has begun to heat up. While at any given moment there are literally dozens of interesting community jobs open around the country (and truly, the world) the competition for these roles is getting stiffer. How can you set yourself apart?

Working with communities requires a diverse skill set and is more complex than many assume.

Through our Community Manager Salary Survey 2014 research we identified community management skills in four skill families:

Engagement and people skills: These skills enable relationship development, understanding motivations and the design of social environments that reward individuals.
Content development skills: These skills enable the creation of multi-modal content and programming designed to build engagement and drive value from multiple segments.
Strategic and business skills: These skills include the program management, governance, advocacy and training required for organizations to understand this new approach.
Technical skills: These skills include an understanding of the need for and implications of platform architecture, integration and analytics.

The best way to differentiate yourself from the competition for community roles is to strength your skillset in the above families – especially in areas that other candidates might be weak. One example? We found only 51% of community managers have graphic-based content skills. Use your downtime to brush up on traditional graphics tools like the Adobe Creative Suite and new tools like Canva and Pitkochart. Not only will you be able to add valuable skills to your resume, you’ll set yourself apart from 49% of the competition!

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TheCR Network offers dozens of skill-building professional development opportunities and a network of hundreds of top community leaders to help you build and grow your skills and expertise. Make an investment in your community – join us!

Friday Roundup: Fast Start, Big Thoughts in Community to open 2015

January 9, 2015 By Ted McEnroe

By Ted McEnroe, The Community Roundtable

2015 is off to a rip-roaring start at The Community Roundtable. In TheCR Network, the first Roundtable call of the year is in the books, the Working Out Loud threads are buzzing and interaction is everywhere.

For TheCR as a whole, the New Year has meant some thought-provoking writing from Rachel, who’s sees great opportunity for community in 2015 – “The Year Community Management Goes Mainstream.” We also kicked off what will be a series of blog posts highlighting important data from the Community Manager Salary Survey, with a look at the Director of Community role, and we continued development of our plans for Community Manager Appreciation Day 2015.

Atlanta is joining Boston, New York, Washington, Milwaukee and San Francisco as a site for our local CMAD gatherings – each site is a little different but all six promise to be interesting and fun. Learn more about the plans as they continue to evolve at bit.ly/cmad2015

And of course, we are continuing our search for THREE paid fellows – take a look in the job listings, and refer people who might be looking to break into the community space in a paid position.

Some Other Interesting Readings This Week

Why You Need to Make Community a Core Part of Your Business Philosophy – After advising, studying and working with hundreds of companies and their community strategies throughout my career, I’ve noticed one huge commonality in why many of them fail. Companies fail at community when they look at it as a tactic instead of making it a core part of their business philosophy.

Content & Community Management: The Perfect Pair – As community managers, our job is to make sure that the community dedicated to the brand or product that we represent feels satisfied, proud, and willing to spread the word. Having a suite of content specifically dedicated to community management efforts can be more useful in this area than you may imagine. I talked to a few top community managers to explore how they have integrated a content strategy with their community strategy and what they had to say was quite interesting.

Benefits of Owned Community vs. Social Networks – In recent years the realisation by later adopters that social media isn’t free, or easy, combined with rising cost barriers and noise in our most trafficked channels, has seen a renewed interest in owned community. So what are the advantages in doing it for yourself?

Customer Community Is the New Marketing: Are You Ready? – How would your company look differently if you added 150 passionate advocates to your informal sales team? That is the size of Salesforce’s MVP Program today. This subset of the 1.4 million members of their online customer community may be tiny, but it’s mighty. Erica Kuhl, Salesforce’s Senior Director of Community, has adroitly managed an increase in nearly 1 million community members since January 2014. Overall, Salesforce community members spend twice as much on products than non-members.

New Community and Social Media Jobs

Community Management Fellow (Paid) – The Community Roundtable, remote

Research Fellow (Paid) – The Community Roundtable, remote

Sales/Marketing Fellow (Paid) – The Community Roundtable, remote

Collaboration Program Manager (Sr. Business Analyst) – Advent Software, San Francisco, CA

Jive Internal Community Manager – Firmenich, Princeton, NJ

Director of Social Media – Pegasystems, Cambridge, MA

Social Media Manager – RH Children’s – Penguin Random House, New York City

Director, Social Operations – McDonalds, Oak Brook, IL

Social Media Marketing Manager – Vevo, New York City

Community Manager – Brandworkers, Long Island City, NY

Director of Customer Experience – Product Madness, San Francisco, CA

Council Manager – socialmedia.org, Chicago, IL

Community Manager – Instructor, Salt lake City, UT

Digital Community Manager – ClientWise, Mount Kisco, NY

Communuty Manager – Fixya, San Mateo, CA

DMA Friends Community Manager – Dallas Museum of Art, Dallas, TX

Lead Community Manager, FMCG – eModeration, Paris

Community Manager, APAC – Hootsuite, Singapore

Digital Content Producer – Wonder Workshop, San Mateo, CA

Community Manager – DuckDuckGo, Philadelphia, PA or remote

Given how the year has started, it’s going to be a great year to be a community professional – are you ready?

Looking for a Few Great Community Fellows

December 17, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

help wanted I’ve already mentioned that we’re excited for all the new content, programming and research that 2015 will bring. Now, I’m extra excited to announce that to support all the new community initiatives we are undertaking we are also expanding TheCR team.

In the past we’ve hired Community Fellows specifically for our research and community management teams, and this time we’re expanding both the scope and size of our search – we are currently seeking community fellows for our Research, Community Management and Sales/Marketing teams.

TheCR Fellowship program is designed to help the right candidate immerse themselves in the community management discipline and accumulate the expertise to qualify for community management roles after their time with us.

At a high level, each Fellowship will provide:

•   Formal community management training
•   Hands-on experience in community management, with a lens toward research, engagement or sales/marketing.
•   Access to leading community management practitioners
•   Direct access to potential employers
•   The opportunity to work with a variety of organizations and brands
•   Community management and business mentorship from TheCR team.
•   A monthly stipend

While you can visit each job description above for more details for each position, the Fellow’s roles would generally include:

•   Commitment of 35+ hours a week for at least 6 months and no more than 12 months
•   Day-to-day tasks related to their role
•   Special projects which, depending on the person’s skill set and interests, could be research, content, business development, marketing, or events projects

Why a fellowship and not a permanent hire?

As a small organization there are large risks for someone in deciding to work with us and there are risks for us in making a permanent hire. By providing training, access to market leaders, and a stipend to a fellow, we can ensure that she or he is very well positioned to find a great position with a larger organization at the end of the fellowship. To us, this creates a win-win-win for potential candidates, employers, and for us. It also serves our mission by enabling us to develop trained, experienced professionals for the market. We liked our last two fellows so much we hired them both into permanent roles, which is also a potential outcome of the fellowship.

Why a Fellowship at TheCR?

The Community Roundtable has been championing the discipline of community management for over five years. In that time we have built up frameworks, training and research that demonstrates the value of community and community management. We work with over 100+ leading brands and organizations and understand more about how communities are used and managed in business environments than any other organization. Because of our network and relationships, this is a great opportunity for the right person to meet and collaborate with our clients and members.

Learn More About Each Role

Do you have what it takes? Check out the open positions now:

While not a requirement for the right candidate, preference will be given to people within commuting distance from Boston.

Join TheCR Team: Seeking a Sales/Marketing Fellow

December 17, 2014 By Jim Storer

Are you interested in learning a community-oriented approach to marketing and understanding social selling? TheCR is thrilled to announce an opening for a Sales/Marketing Fellow in 2015.

What’s a Fellow?

The Community Roundtable has hired a number of fellows over the years because it is a unique opportunity for both an individual, TheCR and TheCR’s ecosystem to benefit. Our fellowships are intended to last 6-12 months and give individuals a strong background and network with which to find a permanent research or analyst position – you can read more about this program here.

What you will learn:

How to creating pull marketing and sales programming – collaborating with prospects and clients to create something together
What it means to be a generative business (one that generates more value for every segment of a company’s ecosystem than it takes out)
How to work with a fast-paced, transparent and collaborative team that has a bias for action and as little overhead as possible
How a community management approach to business transforms work into a series of fluid, meaningful collaborations with a network of individuals that build value

You might be our next sales/marketing fellow if you:

Love people and have experience with social technologies and online communities
Care about your work and the people with whom you work
Bring your best effort to every project but can leave your ego at the door
Get excited about content creation – in lots of different formats
Love communicating with people through writing and social media
Are organized, self-driven and have strong project management skills
Enjoy the flexibility – and responsibility – of working from home
Have a great sense of humor and want to work as part of a small, driven team
Are a good copy-editor and like to ensure communications are professional

Responsibilities:

Help TheCR team and our ecosystem to demonstrate the value of community and community management
Building content that effectively triggers learning or action – must be comfortable with WordPress and PowerPoint, graphic and video skills are a bonus, as is light website coding.
CRM maintenance and analysis – experience with Salesforce is a plus, but not a must
Relationship development and sales outreach – you’ll be in the trenches with our sales team generating, managing and nurturing conversations
Special projects which, depending on your skill set and interests, could be related to research, content, business development, marketing, or events

You might be the ideal candidate if:

You are detail-oriented, recognize the value of community management, and want to help us shout it from the rooftops.

Why a fellowship and not a permanent hire?

As a small organization there are large risks for someone in deciding to work with us and there are risks for us in making a permanent hire. By providing training, access to market leaders, and a stipend to a fellow, we can ensure that she or he is very well positioned to find a great gig with a larger organization at the end of the fellowship. To us, this creates a win-win-win for potential candidates, employers, and for us. It also serves our mission by enabling us to develop trained, experienced professionals for the market. But we liked our last two fellows so much we hired them both into permanent roles, which is also a potential outcome of the fellowship.

Apply Now

Do you have what it takes? Are you excited by what we could do together? Please tell us more about you! While not a requirement for the right candidate, preference will be given to people within commuting distance from Boston.

Join TheCR Team: Community Management Fellow Wanted

December 17, 2014 By Jim Storer

Do you want to join TheCR team and become a skilled community manager? We are thrilled to announce that we are hiring a Community Management Fellow for 2015.

Why a Fellow?

The Community Roundtable has hired a number of fellows over the years because it is a unique opportunity for both an individual, TheCR and TheCR’s ecosystem to benefit. Our fellowships are intended to last 6-12 months and give individuals a strong background and network with which to find a permanent community manager position – you can read more about this program here.

What you will learn:

What strong community management looks like by shadowing our community manager, Hillary Boucher (who was also our first fellow in 2011!)
How to prioritize and execute on the many responsibilities of community managers
Techniques to drive engagement and collaboration that creates value
How to work with a fast-paced, transparent and collaborative team that has a bias for action and as little overhead as possible
How a community management approach to business transforms work into a series of fluid, meaningful collaborations with a network of individuals that build value

You might be our next community management fellow if you:

Love people and have experience with social technologies and online communities
Care about your work and the people with whom you work
Bring your best effort to every project but can leave your ego at the door
Have strong written and verbal communication skills
Enjoy project management and are very organized
Love content creation (maybe you love PowerPoint, maybe the idea of writing case studies gets you excited, or perhaps podcasts are your thing)
Are self-organized, self-driven and have strong project management skills
Think analytically: you are comfortable with and interested in data and analysis
Enjoy the flexibility – and responsibility – of working from home
Want to learn more about community management – you will work closely with our Community Manager and must love the internet, people and building community

Responsibilities:

Help TheCR team and our ecosystem to demonstrate the value of community and community management
Ensure that TheCR Network generates more value for members than they contribute
Managing member relationships and being responsive to member needs
Program planning & management
Content curation & creation
Documentation of processes
Special projects which, depending on the person’s skill set and interests, could be research, content, business development, marketing, or events projects.

You might be the ideal candidate if:

You are interested in starting a career in community management but already know how to rock a project from start to finish, loves to tell stories with data and has a penchant for creating compelling content.

Join TheCR Team: Research Fellow Wanted

December 17, 2014 By Jim Storer

Do you want to join TheCR team and learn more about community, research and analysis? We are thrilled to announce that we are hiring a Research Fellow for 2015.

Why a Fellow?

What you will learn:

How to execute on complex research initiatives
How to build a collaborative, networked-based approach to research
When and how to integrate research across organizational functions
How to create research that delivers date in actionable and relevant ways

You might be our next research fellow if you:

Understanding of, experience with and passion for the potential of social technologies and online communities
Care about your work and the people with whom you work
Bring your best effort to every project but can leave your ego at the door
Are analytical and can synthesize quantitative and qualitative inputs
You have experience with data analysis, benchmarking, statistics and/or survey techniques
Understand that data is only as good as the story that it tells
Love building Excel arguments or algorithms in code
Have strong communication and editorial skills
Enjoy content creation – our research team is responsible for our annual research, as well as additional content including ebooks, infographics, white papers and more
Are self-organized, self-driven and have strong project management skills
Enjoy the flexibility – and responsibility – of working from home
Have a great sense of humor and want to work as part of a small, driven team

Responsibilities:

Demonstrate the value of community and community management with research
Survey development and administration
Data analysis, segmentation and synthesis – Excel proficiency is a must
Content development – must have good writing and presentation development skills
Special projects which, depending on your skill set and interests, could be related to research, content, business development, marketing, or events

You might be the ideal candidate if:

You are a storyteller and data nerd who is curious about how community management is transforming business.

Apply Now

Friday Roundup: The Community Manager Salary Survey 2014 is Here

November 21, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

We are so excited to finally be able to share the full results from the Community Manager Salary Survey 2014. It’s a great time to be a community manager as companies big and small are starting to recognize that is a critical skill to help transform their organizations for a digitally connected world. Check out the full report and please let us know what you think!

Download the Report Now >>

Community News and Articles from Around the Web:

Could IBM Watson Be an Online Community Manager? – Your typical community manager: two eyes, two ears, two hands. Between 5 and 6 feet high, 150 to 225 pounds. IBM Watson: 10 racks of IBM Power 750 servers, 2,880 processor cores, 15 terabytes of RAM, 4 terabytes of disk space and 200 million pages of stored content.

Social Media Manager or Community Manager? – I’ve led social media and community management for companies, hired, and worked with many social media managers and community managers. Let’s be honest – the two roles are often confused. The number of blog posts explaining the difference should be a tip-off. In Australia, for example, most Community Manager jobs advertised are actually Social Media Manager jobs.

New Research: The Emerging Career Path for Community Professionals – It’s a great time to be a community manager. Companies big and small are starting to recognize that is a critical skill to help transform their organizations for a digitally connected world. (Results from the Community Manager Salary Survey 2014)

So You Want to Be an Online Community Manager? – Because I write a lot about online communities and online community management, I’ve had people ask me, “I’d like to make a career change into community management. Where do I start?” The first thing I tell them is that I’m not a community manager.

Why Community Manager Should Be Your Association’s Next Hire – It’s been a while since I’ve blogged about my favorite topic, association community management, right? I’m not currently working in the association world, but I still strongly believe in the importance of associations and can’t help but think “how does this apply to associations” when I read pretty much anything. This was especially true when I read this article about how startups are flocking to hire community managers, which quotes one of my idols, Rachel Happe.

Free Webinar Alert – Community Manager Spotlight: AMA with Becky Scott, Sr. Community Engagement Manager at iTalent – We had so much fun with out last community manager AMA we couldn’t wait to bring you another. Join us for this 30 minute webinar on Tuesday, December 2nd at 2pm ET for an AMA (ask me anything) chat with Becky Scott, Sr. Community Engagement Manager at iTalent.

Free Webinar Alert: Using Community Management to Drive Engagement in Higher Ed – Join Mike Mathews, CIO at Oral Roberts University and Rachel Happe, Founder and Principal at The Community Roundtable as they share best practices for implementing community programs in higher education and supporting research from the State of Community Management 2014.

New Community and Social Media Jobs:

Community Manager – Trusted Insight, Inc. – New York, NY
Social Media Community Manager – St. John & Partners Advertising – Jacksonville, FL
Community Manager, OpenIDEO – IDEO – San Francisco, CA
Digital Writer/Community Manager – DrivingSales – Sandy, UT
Community Manager – Smart Sparrow – San Francisco, CA
Community Manager – Advanstar Communications Inc. – Iselin, NJ
Community Manager – CustomMade Ventures – Boston, MA
Jive Internal Community Manager – Firmenich – Princeton, New Jersey
Community Manager Mobile Application – AC Lion New York, NY
Social Media Web Developer – Garmin – Olathe, KS
Manager, Global Brand Management, ACUVUE® Brand, Social Media – Johnson & Johnson – Jacksonville, FL
Social Media Assistant – re׃group inc. – Ann Arbor, MI
Social Media Coordinator – Marsh Supermarkets – Indianapolis, IN
Social Media Co-op – Keurig – Burlington, MA
Social Associate – Starcom Mediavest Group – Chicago, IL

Friday Roundup: Building a Community Roadmap

November 14, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

Did you get hit by the polar vortex that is sweeping the nation? We’re bracing for the cold here in Boston, and it is undeniable, Fall is fading and Winter is coming. Luckily we’ve got lots of exciting community manager content to keep you warm! This week we shared our newest eBook – “Building a Community Roadmap” sponsored by our friends at Enterprise Hive.

This eBook is based on the finding in the State of Community Management 2014, and provides definitions, templates worksheets and a great case study to get you from 0-60 on your community roadmap. You can view the eBook here or visit Enterprise Hive to download it for free!

Stayed tuned next week as we release our latest research platform – the Community Manager Salary Survey 2014. This research aims to bring more awareness to the emerging career path in community management; detailing what community professionals can expect from different roles and what hiring managers should know to grow effective community programs.

You can join this free webinar next Tuesday where Rachel will provide a deep dive into the community manager role, and overview of the research and then download the report!

Our favorite community manager articles and news from around the web:

Help! I don’t have budget to add new staff to my community team. – Budgeting challenges are a big concern for a lot of community managers. One of the most common questions we get from community members is some variation on: “Help! I don’t have budget to add new staff to my community team. Where should I prioritize my time to make sure my community continues to grow?”

Startups are flocking to hire community builders. Why now? – When 28-year-old Alex Wood traveled alone through Japan this summer, he decided not to go the conventional hostel route. As a Silicon Valley developer, he wanted to learn about the country through the eyes of an Airbnb host, but he was worried he wouldn’t meet other travelers that way.

Community Supported Everything – Education for a Changing World. What would happen if communities took higher education into their own hands? What if education meant pursuing our passions and growing at our edges, immersed in a culture of creativity, accountability, integrity and action?

Building a Community Roadmap: A State of Community Management 2014 eBook from The Community Roundtable and Enterprise Hive.

Community Manager Spotlight: AMA with Becky Scott, Sr. Community Engagement Manager at iTalent – We had so much fun with out last community manager AMA we couldn’t wait to bring you another. Join us for this 30 minute webinar on Tuesday, December 2nd at 2pm ET for an AMA (ask me anything) chat with Becky Scott, Sr. Community Engagement Manager at iTalent.

New community manager and social media jobs:

Community Manager – Wanderu – Boston, MA
Community Manager – Zagster – Cambridge, MA 02141
Technical Community Manager – DigitalOcean – New York, NY
Social Media Community Manager, Freelancer – Sideways – New York, NY
Community Manager – Tripda – New York, NY
Community Manager – Metamarkets – San Francisco, CA
Community Manager – Warehouse Goods Inc – Boca Raton, FL
Community Manager – WeddingWire – Chevy Chase, MD
Community Manager – Young Entrepreneur Council – Boston, MA
Community Manager Position – Urban Leash – Chicago, IL
Community Manager Intern – Balabosta Ventures – Darien, CT
Web Content/Community Manager – Acquia, Inc. – Burlington, MA
Community Manager (Sausalito) – Red Tricycle – United States
Community Manager – Finn Partners – New York, NY
Community Manager – Sparkloft Media – Portland, OR
Community Manager – Urban Leash – Chicago, IL
Internal Communications Specialist Job – Marathon Oil – Houston, TX
Employer Brand & Social Media Specialist Job – Merck – West Point, PA
Social Media Coordinator – The Option Institute – Sheffield, MA
Social Media Coordinator – A’GACI – Los Angeles, CA

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Looking for a community management resource that provides the education of a course, the networking of a conference and unparalleled access to community experts and global practitioners? Check out the exclusive benefits of membership in TheCR Network.

Friday Roundup: Community Management Lessons

November 7, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

Boston Mayor Thomas M. Menino (Courtesy: City of Boston)

Sometimes it’s easy for forget that online community management is a natural extension of the decades of community management and organizing that have taken place in our physical communities. While technology had made the world smaller, and undeniably adds new challenges to the practice there are so many great lessons to be learned from successful community managers in the “real” world.

One such real world community manager was the longest serving mayor in Boston’s history, Thomas Menino, who passed away this week. My colleague Ted McEnroe took a moment to look back at the lessons Mayor Menino (a decidedly non-technical man) could teach the world of community management. It is definitely worth a read!

Our favorite community articles from around the web:

Free Community Management eBook : Building a Community Roadmap – Discover how to set up your student, faculty staff or alumni community for success.

CM Spotlight AMA Archive: Patrick Hellen, CloudLock, Inc. – When we invited Patrick Hellen, the community manager for CloudLock, Inc to be our October Community Manager Spotlight we knew we were in for a treat. When HE requested the webinar format be an AMA we knew it was ON.

Dealing with an Unhappy Community – Most of us deal with the “community” in our jobs on some level or another. Perhaps we are an engineer on a product that has a community of users, or work for a company that has a community of customers, or, perhaps, are in a position to be part of the public face of a company, product or service who is tasked with communicating with the community as part of your job duties.

How Erica Kuhl Proved the ROI of Community at Salesforce – Erica is one of the all-stars making bigleaps within the the community industry, discovering metrics and systems that all community professionals can apply their work. She’s pushing the boundary of what community can accomplish at a large organization, and she’s done it from the ground up. Here, we share some of the discoveries she has made in her 12+ years of time at Salesforce.

Tactical Tips to Sustain Engagement in Your Social Network – Here at Sitrion we’re in the midst of our end-of-year social customer user group tour. The last stop is Sydney in a few weeks and I can’t wait to share my upcoming series of posts about what awesome things we’ve been learning, hearing, and doing. For now, let’s rewind to where it all began. Earlier in October we kicked off the tour in Boston visiting one of our bigger clients. I dropped in on them to share some tips on sustaining long-term engagement and tactics for shifting work to the activity stream.

5 Community Management Lessons from Mayor Menino – Few things in life are certain. But one of them is that Boston Mayor Thomas M. Menino, who died Thursday at the age of 71, would never have been an online community manager. The mayor, who served the city he loved for 20 years, was noted for, among other things, not even having a computer in his office, and for barring City Hall from using voicemail.

6 Reasons to Combine Content and Community on Your Website – Websites need to evolve.Visit any website today and they’re much the same as those in the 1990’s. They’re entirely one-way: the publisher of the website provides information to visitors. The visitors, on the other hand, have few options to interact, save for a “contact us” form or a handful of social sharing buttons. Those same visitors are afforded no options to engage with one another.

SOCM Fact #8 – Using a Content Management System in Your Community – One of the most daunting tasks for a community manager is choosing a community platform. There are lots of options out there for community managers to choose from. How do you decide what is the best community platform for your organization?

New community and social media jobs:

Community Manager – Tripda – New York, NY
Social Media Community Manager – EI-PR – New York, NY
Community Manager & Digital Marketing – Pacific Media Consulting Group Lty – Sydney, FL
Support Specialist / Community Manager – PocketDerm – San Diego, CA
Community Manager, San Francisco & Surrounding Areas – Tastemade – San Francisco, CA
Community Manager – Toca Boca – San Francisco, CA
Social Media Community Manager – Ignited – Los Angeles, CA
Community Manager – Six Foot – Houston, TX
Social Media/Community Manager – Greenology Products Inc – Raleigh, NC
Community Manager – Wanderu – Boston, MA
Open Source Technical Community Manager – EDX – Cambridge, MA
Social Media Community Manager – Effective Student Marketing, Inc– Andover, MA
Community Manager – Warner Bros. Entertainment Group – San Francisco, CA
Social Media Community Manager – Horizon Media, Inc. – New York, NY
Community Manager – Emanate – New York, NY
Web & Social Technology / Community Relations Coordinator – Federated Co-operatives Limited – Nipawin, SK
(Remote Job) German Online Community Manager – Alchemic Dream – Shawinigan, QC
Community Manager – MakerBloks – Montréal, QC
Community Manager – Germany – Unbounce – Vancouver, BC
Community Manager – Internship – The Noteworthys – Toronto, ON
Marketing Communications Specialist – CUMIS Group – Canada
Content, Community & Partnerships Manager (French Market) – BroadbandTV Corp. – Vancouver, BC
Community Manager (Social Media) – Tamajii Inc – Toronto, ON
Communications Manager, Calgary – Gibson Energy – Calgary, AB
Marketing Manager – FlightHub – Saint-Laurent, QC

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Access exclusive resources, research and expert advice in TheCR Network.

Friday Roundup: Happy Halloween, Community Managers

October 31, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable

Happy Halloween, community managers! While we toyed with the idea of having a costume contest for the best “community manager” costume this year, we decided you are a too varied and vibrant bunch – so just image us saluting you with a mini Snickers bar! The announcements kept on rolling this week as we introduced our newest content program – #ESNchat mini decks.

If you aren’t familiar with #ESNchat it’s a weekly Twitter chat (every Thursday at 2pmET) that connect enterprise social network practitioners and community managers around the globe to discuss relevant community topics. You can find more info about the new mini decks here or check out the complete archives and upcoming topic schedule. We’d love to have you join us next Thursday!

We hope you have a happy and safe Halloween if you are celebrating this weekend. We’ll see you back here on Monday!

Our favorite community manager news and links from around the web:

Free Community Manager Webinar Alert -Join Community Roundtable and Jive as we dig into the community manager role. Tuesday, November 18th at 10am PT/1pm ET. The webinar will share results from. The Community Manager Salary Salary research, which aims to bring more awareness to what community managers can expect in their career and what hiring managers should know to grow effective community programs.

The Psychology of Online Comments – Several weeks ago, on September 24th, Popular Science announced that it would banish comments from its Web site. The editors argued that Internet comments, particularly anonymous ones, undermine the integrity of science and lead to a culture of aggression and mockery that hinders substantive discourse.

A Reading List for Community Managers

Say Hello to New #ESNchat Mini Decks – With a month of #ESNchats under our belt we are excited to share the first of these new content initiatives –#ESNchat Mini Decks. While the weekly Storify recaps are a great, totally immersive ESN experience for those that may have missed the chat, or an attendee who wants to double-check something that was shared, they can be very long (often weighing in at over 200 tweets) for an #ESN newbie to dive into.

5 Best Practices for Building an Online Customer Community – So you’ve decided to build a community. Congrats! As an unbiased (cough, cough) Community Manager myself, it really is an excellent way to work closer with your customers, provide excellent information for your prospects, crowdsource improvements to your products, and ask for feedback in real time. It’s a little daunting to start anything from scratch, so here are 5 quick best practices to help get your Community up and running in short order.

TheCR Network Sneak Peek: October 2014 Wrap Up – Oh, October, with your foliage, pumpkin spice lattes, and your community programming. It’s a great time to be a community practitioner and we’ve had a busy month inside the TheCR Network. Here are a few samplings of what’s been going on: 10 Content Curation Techniques for Your Online Community (Roundtable).

JiveWorld 14 Presentations are live – If you missed JiveWorld14 last week you can check out the presentations online.

New community manager and social media jobs:

Social Community Manager – DoubleDown Interactive – Seattle, WA
Community Manager – Ignite Social Media – Cary, NC
Community Manager – InfoScout – San Francisco, CA
Community Manager – Birmingham – Yelp – Birmingham, AL
Social Media Community Manager – JeffreyM Consulting – Bellevue, WA
Community Manager Intern – Attivio Inc. – Newton, MA
Community Manager – AlienVault – AlienVault – Austin, TX
Online Community Manager – Sony Computer Entertainment of America Inc. – Los Angeles, CA
Social Community Manager – IGT – Seattle, WA
Social Media Manager – French West Vaughan – Raleigh, NC
Technical Support and Community Manager – Localytics – Boston, MA
Community & Customer Success/Support Manager – TapAnalytics – San Jose, CA
Senior Manager, Digital Marketing – Starz Entertainment, LLC – Beverly Hills, CA

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Want exclusive access to peer to peer community manager networking and expert advice? Join TheCR Network!