TheCR Connect – now in its third year – is a two-day workshop experience, unlike any event you’ve been to before. We combine tactical hands-on roundtables, actionable case studies, engaged networking and inspiring speakers so you walk away with fresh energy and new ideas to implement … [Read more...]
#ThankItForward – On Building Community and Finding My Place
By Shannon Abram, Relationship Manager at The Community Roundtable. Once again we are celebrating the concept of #thankitforward at TheCR this December (learn more here) and I wanted to be the first to share my picks. At the risk of veering off track, 2014 was an exciting year both personally and … [Read more...]
#thankitforward – Present, past and forever
By Ted McEnroe, The Community Roundtable. New jobs bring with them some adjustments – to new roles, new responsibilities and new cultures. One of the many parts of the culture at The Community Roundtable I value greatly is the understanding that people are the heart and soul of everything we do. … [Read more...]
3 Qualities to Look For When Hiring Junior Community Managers
This is a guest post by Marie Connelly, Community Manager at GHDonline and member of TheCR Network. Over the course of the last year or so, I’ve been thinking a lot about hiring junior community managers for our team, particularly in entry-level roles. At the Global Health Delivery Project at … [Read more...]
A Few of Our Members
We are fortunate at The Community Roundtable to have started off with a number of amazing members - individuals experienced in online communications, support, and marketing who are pushing the boundaries of both the profession of community management and what it means for organizations to engage … [Read more...]
All Things in Moderation – Best Practices for Successful Community Moderation
By Shannon Abram, Relationship Manager at The Community Roundtable. Please forgive the pun, I couldn't help it! In all seriousness, policies, guidelines and governance provide the framework and boundaries for your community, but moderation is where those policies are turned into day-to-day … [Read more...]
Announcing TheCR’s 2017 Member Advisory Board
At The Community Roundtable, we try to practice what we preach and lead by example. Our business model relies heavily on building relationships, which in financial terms means we are constantly focused on generating more value for our stakeholders - friends, guest experts, members, clients, team … [Read more...]
Avoiding the Community Clique
Finding people who share the same interests, perspectives, and passions that we do is part of the visceral power of communities. It is inherently human that we love to engage and form tight relationships with people to whom we can relate. We can congratulate ourselves if we've built a community … [Read more...]
Become a Part of the Network You Need… Before You Need It
By Jim Storer, Co-Founder and Principal at The Community Roundtable 2013 has been an amazing, busy and productive year here at The Community Roundtable. Membership grew by 34% and we now reach members in thirty-one US states and seven countries around the world. I am personally thrilled with the … [Read more...]
Celebrating Community Success – Ian White (Rackspace)
By Hillary Boucher, Community Manager at TheCR Network. As community manager of TheCR Network – our peer network of social business and community leaders – one of the things I love is celebrating our members' successes with them. We know the many challenges our members face as they work to … [Read more...]
Community Manager Spotlight Recap: AMA with Becky Scott, iTalent
By Shannon Abram, Relationship Manager at The Community Roundtable. Last week we hosted our third community manager AMA to great success! In case you missed it we've archived the entire Community Manager Spotlight AMA webinar here - and it's definitely a don't miss listen for community … [Read more...]
Conversations with Community Managers – Lori Harrison-Smith, Steelcase
Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the … [Read more...]
Conversations with Community Managers – Marjorie Anderson, Project Management Institute
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Marjorie Anderson, Community Engagement Specialist, Project Management Institute. Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as … [Read more...]
Conversations with Community Managers – Nicole Fusz, Premier Farnell/element14
Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the … [Read more...]
Conversations with Community Managers – Patrick Hellen, Part Two
Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the … [Read more...]
Conversations with Community Managers – Renee Vogt, Merck
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Renee Vogt,VTN Capability Owner at Merck. Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat with community managers from … [Read more...]
Conversations with Community Managers – Shirlin Hsu, BCG
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Shirlin Hsu, Global Communities Strategy and Enablement Manager at BCG. Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat … [Read more...]
Conversations with Community Managers – Tracy Maurer, UBM
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Tracy Maurer, Collaboration Systems Manager at UBM. Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat with community … [Read more...]
Conversations with Community Managers – Clint Heath, Cloudera
Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about What’s your best advice for someone just starting out in Community … [Read more...]
Conversations with Community Managers – Ivonne Smith, Skillsoft
Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the … [Read more...]
Conversations with Community Managers – Jeff Ross, Humana
Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about What’s your best advice for someone just starting out in Community … [Read more...]
Conversations with Community Managers – Maximilian Ebnother
Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about What’s your best advice for someone just starting out in Community … [Read more...]
Conversations with Community Managers: Erin Winker, Aetna
Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the … [Read more...]
Conversations with Community Managers: Jerry Canaday, MasterCard
Our community podcast series, “Conversations with Community Managers” is back! Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, … [Read more...]
Conversations with Community Managers: Shannon Paul
The Community Roundtable has partnered with Voce Communications to produce a podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Do you have an award-worthy community program?
Seeing the work of hundreds of innovative and creative community professionals is one of the biggest perks of my job here at TheCR. Not a day goes by when I don't say, "Wow - that's awesome!" in response to something a member tells me. Last year we launched a recognition program to acknowledge … [Read more...]
Exploring Engagement: The Dance Floor Theory
By Shannon Abram, Relationship Manager at The Community Roundtable. Note: This post is based on a TheCR Network expert-led Roundtable Call titled "Exploring Engagement: The Dance Floor Theory." The full Roundtable report for this call, and over 200 other community-focused Roundtable reports, is … [Read more...]
Faces of Community Management: Jamileh Delcambre
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. The last monday of the month always means a new Faces of Community Management profile - you can check out previous ones here and here. This month we're excited to introduce you to Jamileh Delcambre. Jam is a community … [Read more...]
Faces of Community Management: Luke Sinclair, Sitrion
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Another month in the books and another chance to share with you a new Faces of Community Management profile. This month we're highlighting Luke Sinclair, Director of Community Management at Sitrion and member of TheCR … [Read more...]
Friday Roundup – Will Winter Ever End? Edition
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. (Illustration by Sarah Lazarovic) Despite … [Read more...]
Friday Roundup: Expert Advice, Ask Me Anything and a Peek in TheCR Network
By Shannon Abram, Relationship Manager at The Community Roundtable. This week we had a common theme - getting great advice from expert community practitioners. Fresh off a lively AMA with Minecraft Forum's community manager, we shared best practices for hosting your own AMA. We also took a moment … [Read more...]
Friday Roundup: J.Boye Recap Edition
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. We kicked off an exciting May of travel by tagging along with Rachel as she attended the J.Boye Web & Intranet Conference in Philadelphia. Rachel, along with three TheCR Network members, presented at the … [Read more...]
Friday Roundup: Soaking up Summer Programming
By Shannon Abram, Relationship Manager at The Community Roundtable. Summer programming in TheCR Network is still going strong even we (sadly) approach the Fall. Hillary will give a more in-depth recap at the end of the month, but it's been really fun to watch our members take part in some lighter … [Read more...]
Guest Post: The Anatomy of an Enterprise Community Manager
Note: This is a guest post by community professional and TheCR Network member Luke Sinclair. Last week I hosted a Sitrion TALKS session with a panel of awesome community managers. The basis was one of my favorite infographics, Inside the Mind of a Community Manager. We had a great conversation … [Read more...]
Happy CMAD 2018 – Community Management Advancement Day
HAPPY CMAD 2018, EVERYONE! I'm going to be honest - CMAD is one of my favorite days of the year. While CMAD started out as Community Management Appreciation Day, we like to imagine it has evolved into something more - community management advancement day. Because really, what shows more … [Read more...]
How do I thank just three people? Well, I don’t.
Every year I sit down to think about three people that have impacted my year for #thankitforward and every time it's impossible. I am so grateful to work on a team of fun, passionate, hard-working people. It truly makes my job a joy. And beyond that, I get to spend my days interacting with … [Read more...]
How to Build a Community-Based Support Model: A Webinar with Ian White
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - … [Read more...]
Interview with a Community Veteran – Heather Strout
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. To celebrate our 5th anniversary this month I sat down with a few of our long-time members to chat about their community experience over the last five years. Today I'm happy to share my conversation with Heather … [Read more...]
Introducing TheCR Champion Program
By Hillary Boucher, Community Manager The Community Roundtable. Turns out Fall 2014 is a pretty big season here at TheCR. (In case you missed it we announced a new service last week and announced our new partnership with #ESNchat the week before!) Today, I'm excited to share some news from inside … [Read more...]
Introducing TheCR Champions: Maddie Grant
By Hillary Boucher, Community Manager at The Community Roundtable. (This is the second post in our series highlighting TheCR Champion program. Read part one here.) This month we announced a new leadership program -- TheCR Champions – for TheCR Network. Today I want to introduce you to one of our … [Read more...]
