The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Friday Roundup: SOCM 2015 Resources

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By Shannon Abram, Relationship Manager at The Community Roundtable.

If you haven’t already checked out the SOCM 2015 it’s not too late (it’s never too later for research!) You can still download the report for free, and even take the survey to get your scores for the eight competencies in the Community Maturity Model.

If you have dug in to the report we have even more related resources for you this week. You can:

Things We Are Reading This Week

The State of Community Management 2015 – What’s Next? – It’s been a busy three weeks since we releasedThe State of Community Management 2015. We are pleased with the reaction we’ve gotten to the research – already thousands of people have shared and downloaded it. (If you aren’t one of them, you can fix that by downloading it here.)

Don’t Let Your Community Manager Go It Alone – As the resident expert, the association online community manager often serves as an internal consultant to teach other staff about online member engagement. In the future, though, we may all be community managers.

State of Community Management 2015 Monday Fact #2: Community Empowerment – In The State of Community Management reports, we refer frequently to “Best in Class” communities. From a statistical standpoint, we are referring to the communities that scored in the top 20% overall in the State of Community Management survey (which you can still take here to get your score). Looking at the data, we found the best communities had a number of common features that help make them more successful. We highlight some of those general elements in the report, and note them in our Monday facts.

How Twitter Users Can Generate Better Ideas – New research suggests that employees with a diverse Twitter network — one that exposes them to people and ideas they don’t already know — tend to generate better ideas.

Get Executive Buy-In and Participation – Tip #3 for a Successful ESN – In this third post in my series of advice on how to build a successful enterprise social network (ESN), I discuss the following important tip: Get executive buy-in and participation. I’ll illustrate this tip by sharing my company’s story. Our experience in this regard is a tale of two leaders – very different in their connection to our ESN (called Buzz) and the resultant impact on the reputation and spread of ESN use in the enterprise.

New Social Media and Community Jobs

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Friday Roundup: The SOCM 2015 – Strategy, Operations & Tactics

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By Shannon Abram, Relationship Manager at The Community Roundtable.

If you’re following along regularly you may have noticed that our annual research report – The State of Community Management 2015 was released last week, and we couldn’t be more excited. The SOCM 2015 is the culmination of not just months of data collection, research and design, but years of community expertise distilled into one document. This year our key findings are:SOCM 2015

  • Strategy: Invest in people and systems, not just platforms
  • Operations: Advocacy Programs are More Than a Checkbox
  • Tactics: Quick Wins Exist to Improve Engagement

These key findings are the cornerstone for the full report, which provides data that helps you:

  • Plan and develop a roadmap
  • Prioritize resources effectively
  • Educate stakeholders
  • Increase your credibility
  • Demonstrating your value as a community professional

If you haven’t had a chance to check out the SOCM 2015 yet you can download the full report, for free – here!

Things We Are Reading This Week

How Can I Use Gamification for Community Engagement? – Gamification is a hot topic in TheCR Network, and among community managers at large. In fact,  – nearly half of our surveyed communities in the State of Community Management 2014 employed some form of gamification (and more than 60% of best-in-class communities do). As gamification tools become more common, more community managers are looking to tap into gamification as part of their efforts to increase engagement. It’s more than just “turning it on.” Everything from how you structure rewards, badges and levels to general usage patterns can have a significant impact on the effectiveness of your effort.

11 conferences today’s community professional can’t miss – Community, social, marketing – it’s all about driving business value. Keep up with the latest in innovative growth tactics at these conferences.

It’s here! The State of Community Management 2015 Report –

Each year, we look forward to providing more data to support the work of online community professionals – those that enable, facilitate and inspire network of people to contribute in ways that generate more value than the sum of each individual contribution.

3 Ideas For Growing Your Community Marketing Team – Influitive – What B2B community managers should consider when expanding their marketing team.

Richard Branson Is Right: Time Is the New Money – In the Participation Age, a new form of payment is emerging: time.


New Social Media and Community Jobs

  1. Senior Social Business Strategy Consultant – East Region – Jive Software – Boston, MA
  2. Community Manager – Rally Health – San Francisco, CA
  3. Enterprise Community Manager – First American Financial – Santa Ana, CA
  4. Director, Social Media Strateg – Leading Financial Services Firm – Boston, MA
  5. Director of Network Relations – Scion Staffing – Stanford, CA
  6. Community Manager – Sep Media – Los Angeles, CA
  7. Pro Sports – Director, Social Media – WorkInSports – New York City, NY
  8. Marketing and Communications Director – Non Profit Organization – Oakland, CA
  9. Talent Community Manager – Horizon Media – Entertainment and Media Industry – New York City, NY
  10. Director, Social Media & Community Marketing – Leading Online Shopping Website – New York City, NY
  11. Community Director – Bay Shore Staffing – Boston, MA
  12. Associate Director, Digital Marketing – Sony Music Entertainment – Entertainment and Media Industry – New York City, NY
  13. Social Business Executive – Marketing Communities & Advocacy – USAA – San Antonio, TX
  14. Community Manager – BeMyApp – Boise, ID
  15. Community Manager – Product Ninja – San Jose, CA
  16. Community Manager – Simple Mills, Inc. – Chicago, IL
  17. Community Manager – ThinkCERCA – Chicago, IL
  18. Community Manager – Tendr – Brooklyn, NY
  19. Community Manager, Consumer Operations – Google – Mountain View, CA
  20. Community Manager, Social Media, Consumer – T-Mobile – Bellevue, WA

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Looking for community peers to chat with, vent to and learn from? Check out our Facebook group and make some new community friends!

Friday Roundup: Start With Why

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By Shannon Abram, Relationship Manager at The Community Roundtable.qhy

Happy Friday! And Happy Start of a Long Weekend to many of our US readers. This week we spent some time as a team thinking about how we can inspire action in our communities. I highly recommend Simon Sinek’s TEDx talk “Start With Why” if you are thinking about how to authentically connect with your audience. For us it was a helpful callback to our roots – I’d love to hear what stuck out to you?

Things We Are Reading This Week

Energize your community: the generative power of co-creation – Ever have a conversation with someone who was focused solely on their needs and wants? Of course you have. It doesn’t make for great engagement. So why do we expect to engage members when we focus solely on our organizational needs?

The Organization in the Digital Age: 10 Findings for Digital Leaders – This post presents 10 key findings from The Organization in the Digital Age, my 9th annual report about the workplace.  It is based on input from nearly 300 organizations worldwide. First I’ll share the 10 headlines, then develop each one.

Is the window closing on enterprise customer communities? – While a number of leading companies have succeeded in gathering their customers around them online, the process of socially engaging the external world increasingly looks like a zero sum game for the rest.

Simon Sinek: Start With Why: How great leaders inspire action – Ok, so this is technically a video, but we watched it as a team this week, and think you should, too.

How data can inspire creativity – Too often, data is viewed skeptically by artists and designers. Putting aside the many culprits for this—the segregation of art education from science and math, to name one—this skepticism is marked by what seems like perfectly reasonable logic…


New Social Media and Community Jobs

  1. Sr. Community Manager  – Medidata Solutions – New York, NY
  2. Customer Community Manager – Invoca – Santa Barbara, CA
  3. Community Manager – Atlanta – Yelp – Atlanta, GA
  4. Community Manager – Next Caller – New York, NY
  5. Community Manager – iced media® – New York, NY
  6. Community Manager – Associa – Brentwood, TN
  7. Community Manager – Battlecry Studios – Austin, TX
  8. Online Community Manager – Actimage Consulting SAS – Washington, DC
  9. Community Manager – Z2 – Seattle, WA
  10. Community Manager – Rubi Tools USA – Miami, FL
  11. Manager, Social Media – Gemological Institute of America – Carlsbad, CA
  12. Social Media Marketing Specialist – Harry & David – Medford, OR
  13. Social Media Manager – Bentley University – Waltham, MA
  14. Social Media Manager – Wayfair – Boston, MA
  15. Social Media Manager – Clever Dog Creative – Remote
  16. Digital/Social Specialist – IBM – Austin, TX
  17. Social Media Coordinator – TechnologyAdvice – Nashville, TN 37210
  18. Social Media Coordinator – Stoney Creek Hotel & Conference Center – Des Moines, IA
  19. Senior Social Media Manager – Gretchen Scott Designs – Mount Vernon, NY
  20. Social Media Specialist – SUNPOWER by Hooked On Solar – Lincoln, CA

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Looking for community peers to chat with, vent to and learn from? Check out our Facebook group and make some new community friends!

Friday Roundup: Email Opinions, Collaboration Strategy and Community Communications

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By Shannon Abram, Relationship Manager at The Community Roundtable.

Quick show of hands: do you consider email to be your friend, or a foe to be vanquished? We’ve been thinking a lot about the ways we communicate with our communities this week. Yesterday’s #ESNchat focused on the very email question above and unearthed some strong opinions and great advice about communication methods and how they relate to a community’s success.

After a great call with collaboration strategist Michael Sampson in early March we brought back to continue the discussion on facilitating successful collaboration efforts within an organization, including how communication can effect collaboration. The first call discussed a roadmap to success with collaboration tools and approaches and and this week he continued the conversation by exploring how to cultivate collaborative behavior at your organization.

We’d love to hear your answer to the email question posed above – tweet us your feelings and tag it #emailfriendorfoe and we’ll share a roundup of responses next week!

Things We Are Reading This Week

Why Strong Customer Relationships Trump Powerful Brands – Since the birth of e-commerce, marketing experts have disagreed about the future role of brands. Some have predicted that digital technologies will hasten the demise of brands because customers will have ready access to information they need to make purchase decisions, and “brand” will therefore become less relevant. Others have prophesied an increasing importance of brand as a simple way to evaluate choices in an era of information overkill.

Influence is a Side Effect of Interestingness –  We listen to people who say and do interesting things. This still leaves the big question of what interesting means. Take for example John Oliver, a comedian who first came to prominence as a cutting-edge political stand up in the UK, with a string of television appearances and sold-out solo shows at the Edinburgh Festival. His HBO show Last Week Tonight has become for many a go to source of amusement — and a way to get up to speed on what is going on in terms they can understand.

I need to build a community strategy. Where do I start? – Whether you are starting from scratch with a new community, or taking over an existing community that could use some love there is a good chance you’ll be tasked with building a community strategy. This can be both daunting and exciting. In our State of Community Management 2014 research we found that the foundation of a successful community really is the presence of a well-defined strategy- one that integrates social tools and methods with business goals and processes. A good community strategy also aligns an organization’s goals with member needs setting you up to succeed in both keep engagement high and provide ROI.

The parable of Ray’s Helicopter Company – Once there was a man named Ray who was the CEO of a company that made helicopters. In his youth he had been an avid pilot. Soon after, he started the company with a few friends. Over time, Ray’s Helicopter, as the company was known, grew rapidly to command an impressive share of the world market. Every day he was happy to go to work, and most days his job energized him even more. His workers respected his passion for quality and by and large were quite happy to work for his company.

Should You Enable ‘Big’ Social Business or Team Collaboration? – There are few business decisions more critical than determining how to provide an enabling environment for a workforce to operate efficiently and effectively. Yet the key levers of the modern digital workplace are still relatively unfamiliar to most executives.

New Social Media and Community Jobs

  1. Boston Community Manager – Groupmuse – Boston, MA
  2. Community Manager – Zomato – Denver, CO
  3. Associate Community Manager – WeWork – Los Angeles, CA
  4. Community Manager – R/GA – San Francisco, CA
  5. Community Marketing Manager – OrderUp – Louisville, KY
  6. Manager, Community Development – Diablo – Blizzard Entertainment – Irvine, CA
  7. SF Community Manager – Groupmuse – San Francisco Bay Area, CA
  8. Community Manager, Hearthstone eSports – Blizzard Entertainment  – Irvine, CA
  9. Community Manager – DAQRI – Los Angeles, CA
  10. NYC Community Manager – Groupmuse – New York, NY
  11. Community Relations Advocate – American Textile Recycling Service – San Francisco Bay Area, CA
  12. Community Manager – The Port Workspaces – Oakland, CA
  13. Community Manager – Activision  – Bloomington, MN
  14. Community Recruiment Manager – Chloe + Isabel – Oakland, CA
  15. Social Media Manager – Pluralsight – Farmington, UT
  16. Social Marketer – Entry Level – Frisco International LTD – Coppell, TX
  17. Communications Specialist – The University of Pittsburgh  – Pittsburgh, PA
  18. Social Media and Reputation Manager – Atlantic Bay Mortgage Group 3 reviews – Virginia Beach, VA
  19. Social Media Coordinator – Nuvolum – Petaluma, CA
  20. Social Media Strategist (ABC Family) – Disney ABC Television Group – Burbank, CA
  21. Social Media Coordinator – Schmidt Public Affairs – Alexandria, VA
  22. Social Media Specialist – Flextronics  – San Jose, CA
  23. Communications Specialist – The Lutheran Home Association – Belle Plaine, MN
  24. Inbound Marketing Manager – Triumvirate Environmental – Somerville, MA
  25. Social Media Community Specialist – DriveTime – Phoenix, AZ

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Looking for more community resources? Check out our research and presentations on slideshare.

We also host a weekly Twitter chat – #ESNchat. The topics covered are primarily of interest to ESN community managers, but anyone with an interest in community management is invited to participate.. The chat is held each Thursday from 2-3pm Eastern Time.

Friday Roundup: The Community Manager Salary Survey 2014 is Here

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By Shannon Abram, Relationship Manager at The Community Roundtable.

Community Manager Salary SurveyWe are so excited to finally be able to share the full results from the Community Manager Salary Survey 2014. It’s a great time to be a community manager as companies big and small are starting to recognize that is a critical skill to help transform their organizations for a digitally connected world. Check out the full report and please let us know what you think!

Download the Report Now >>

Community News and Articles from Around the Web: 

Could IBM Watson Be an Online Community Manager? – Your typical community manager: two eyes, two ears, two hands. Between 5 and 6 feet high, 150 to 225 pounds. IBM Watson: 10 racks of IBM Power 750 servers, 2,880 processor cores, 15 terabytes of RAM, 4 terabytes of disk space and 200 million pages of stored content.

Social Media Manager or Community Manager? – I’ve led social media and community management for companies, hired, and worked with many social media managers and community managers. Let’s be honest – the two roles are often confused. The number of blog posts explaining the difference should be a tip-off. In Australia, for example, most Community Manager jobs advertised are actually Social Media Manager jobs.

New Research: The Emerging Career Path for Community Professionals – It’s a great time to be a community manager. Companies big and small are starting to recognize that is a critical skill to help transform their organizations for a digitally connected world. (Results from the Community Manager Salary Survey 2014)

So You Want to Be an Online Community Manager? – Because I write a lot about online communities and online community management, I’ve had people ask me, “I’d like to make a career change into community management. Where do I start?” The first thing I tell them is that I’m not a community manager.

Why Community Manager Should Be Your Association’s Next Hire – It’s been a while since I’ve blogged about my favorite topic, association community management, right? I’m not currently working in the association world, but I still strongly believe in the importance of associations and can’t help but think “how does this apply to associations” when I read pretty much anything. This was especially true when I read this article about how startups are flocking to hire community managers, which quotes one of my idols, Rachel Happe.

Free Webinar Alert – Community Manager Spotlight: AMA with Becky Scott, Sr. Community Engagement Manager at iTalent – We had so much fun with out last community manager AMA we couldn’t wait to bring you another. Join us for this 30 minute webinar on Tuesday, December 2nd at 2pm ET for an AMA (ask me anything) chat with Becky Scott, Sr. Community Engagement Manager at iTalent.

Free Webinar Alert: Using Community Management to Drive Engagement in Higher Ed – Join Mike Mathews, CIO at Oral Roberts University and Rachel Happe, Founder and Principal at The Community Roundtable as they share best practices for implementing community programs in higher education and supporting research from the State of Community Management 2014.

New Community and Social Media Jobs: 

  1. Community Manager – Trusted Insight, Inc. – New York, NY
  2. Social Media Community Manager – St. John & Partners Advertising – Jacksonville, FL
  3. Community Manager, OpenIDEO – IDEO – San Francisco, CA
  4. Digital Writer/Community Manager – DrivingSales – Sandy, UT
  5. Community Manager – Smart Sparrow – San Francisco, CA
  6. Community Manager – Advanstar Communications Inc. – Iselin, NJ
  7. Community Manager – CustomMade Ventures – Boston, MA
  8. Jive Internal Community Manager – Firmenich – Princeton, New Jersey
  9. Community Manager Mobile Application – AC Lion  New York, NY
  10. Social Media Web Developer – Garmin – Olathe, KS
  11. Manager, Global Brand Management, ACUVUE® Brand, Social Media – Johnson & Johnson – Jacksonville, FL
  12. Social Media Assistant – re׃group inc. – Ann Arbor, MI
  13. Social Media Coordinator – Marsh Supermarkets – Indianapolis, IN
  14. Social Media Co-op – Keurig – Burlington, MA
  15. Social Associate – Starcom Mediavest Group – Chicago, IL

Friday Roundup: Building a Community Roadmap

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By Shannon Abram, Relationship Manager at The Community Roundtable.

Did you get hit by the polar vortex that is sweeping the nation? We’re bracing for the cold here in Building A Community Roadmap eBookBoston, and it is undeniable, Fall is fading and Winter is coming. Luckily we’ve got lots of exciting community manager content to keep you warm! This week we shared our newest eBook – “Building a Community Roadmap” sponsored by our friends at Enterprise Hive.

This eBook is based on the finding in the State of Community Management 2014, and provides definitions, templates worksheets and a great case study to get you from 0-60 on your community roadmap. You can view the eBook here or visit Enterprise Hive to download it for free!

Jive Webinar: Deep Dive on The Community Manager Role

Stayed tuned next week as we release our latest research platform – the Community Manager Salary Survey 2014. This research aims to bring more awareness to the emerging career path in community management; detailing what community professionals can expect from different roles and what hiring managers should know to grow effective community programs.

You can join this free webinar next Tuesday where Rachel will provide a deep dive into the community manager role, and overview of the research and then download the report!

Our favorite community manager articles and news from around the web: 

Help! I don’t have budget to add new staff to my community team. – Budgeting challenges are a big concern for a lot of community managers. One of the most common questions we get from community members is some variation on: “Help! I don’t have budget to add new staff to my community team. Where should I prioritize my time to make sure my community continues to grow?”

Startups are flocking to hire community builders. Why now? – When 28-year-old Alex Wood traveled alone through Japan this summer, he decided not to go the conventional hostel route. As a Silicon Valley developer, he wanted to learn about the country through the eyes of an Airbnb host, but he was worried he wouldn’t meet other travelers that way.

Community Supported Everything – Education for a Changing World. What would happen if communities took higher education into their own hands? What if education meant pursuing our passions and growing at our edges, immersed in a culture of creativity, accountability, integrity and action?

Building a Community Roadmap: A State of Community Management 2014 eBook from The Community Roundtable and Enterprise Hive.

Community Manager Spotlight: AMA with Becky Scott, Sr. Community Engagement Manager at iTalent – We had so much fun with out last community manager AMA we couldn’t wait to bring you another. Join us for this 30 minute webinar on Tuesday, December 2nd at 2pm ET for an AMA (ask me anything) chat with Becky Scott, Sr. Community Engagement Manager at iTalent.

New community manager and social media jobs: 

  1. Community Manager – Wanderu – Boston, MA
  2. Community Manager – Zagster – Cambridge, MA 02141
  3. Technical Community Manager  – DigitalOcean – New York, NY
  4. Social Media Community Manager, Freelancer – Sideways – New York, NY
  5. Community Manager – Tripda – New York, NY
  6. Community Manager – Metamarkets – San Francisco, CA 
  7. Community Manager – Warehouse Goods Inc – Boca Raton, FL
  8. Community Manager – WeddingWire – Chevy Chase, MD
  9. Community Manager – Young Entrepreneur Council – Boston, MA
  10. Community Manager Position – Urban Leash – Chicago, IL
  11. Community Manager Intern – Balabosta Ventures – Darien, CT
  12. Web Content/Community Manager – Acquia, Inc. – Burlington, MA
  13. Community Manager (Sausalito) – Red Tricycle – United States
  14. Community Manager – Finn Partners – New York, NY 
  15. Community Manager – Sparkloft Media – Portland, OR 
  16. Community Manager – Urban Leash – Chicago, IL
  17. Internal Communications Specialist Job – Marathon Oil – Houston, TX
  18. Employer Brand & Social Media Specialist Job – Merck – West Point, PA
  19. Social Media Coordinator – The Option Institute – Sheffield, MA
  20. Social Media Coordinator – A’GACI – Los Angeles, CA

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Looking for a community management resource that provides the education of a course, the networking of a conference and unparalleled access to community experts and global practitioners? Check out the exclusive benefits of membership in TheCR Network.

Friday Roundup: Community Management Lessons

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By Shannon Abram, Relationship Manager at The Community Roundtable.

Boston Mayor Thomas M. Menino (Courtesy: City of Boston)

Sometimes it’s easy for forget that online community management is a natural extension of the decades of community management and organizing that have taken place in our physical communities. While technology had made the world smaller, and undeniably adds new challenges to the practice there are so many great lessons to be learned from successful community managers in the “real” world.

One such real world community manager was the longest serving mayor in Boston’s history, Thomas Menino, who passed away this week. My colleague Ted McEnroe took a moment to look back at the lessons Mayor Menino (a decidedly non-technical man) could teach the world of community management. It is definitely worth a read!

Our favorite community articles from around the web:

Free Community Management eBook: Building a Community Roadmap – Discover how to set up your student, faculty staff or alumni community for success.

CM Spotlight AMA Archive: Patrick Hellen, CloudLock, Inc. – When we invited Patrick Hellen, the community manager for CloudLock, Inc  to be our October Community Manager Spotlight we knew we were in for a treat. When HE requested the webinar format be an AMA we knew it was ON.

Dealing with an Unhappy Community – Most of us deal with the “community” in our jobs on some level or another. Perhaps we are an engineer on a product that has a community of users, or work for a company that has a community of customers, or, perhaps, are in a position to be part of the public face of a company, product or service who is tasked with communicating with the community as part of your job duties.

Jive Webinar: Deep Dive on The Community Manager RoleHow Erica Kuhl Proved the ROI of Community at Salesforce – Erica is one of the all-stars making bigleaps within the the community industry, discovering metrics and systems that all community professionals can apply their work. She’s pushing the boundary of what community can accomplish at a large organization, and she’s done it from the ground up. Here, we share some of the discoveries she has made in her 12+ years of time at Salesforce.

Tactical Tips to Sustain Engagement in Your Social Network – Here at Sitrion we’re in the midst of our end-of-year social customer user group tour. The last stop is Sydney in a few weeks and I can’t wait to share my upcoming series of posts about what awesome things we’ve been learning, hearing, and doing. For now, let’s rewind to where it all began. Earlier in October we kicked off the tour in Boston visiting one of our bigger clients. I dropped in on them to share some tips on sustaining long-term engagement and tactics for shifting work to the activity stream.

5 Community Management Lessons from Mayor Menino – Few things in life are certain. But one of them is that Boston Mayor Thomas M. Menino, who died Thursday at the age of 71, would never have been an online community manager. The mayor, who served the city he loved for 20 years, was noted for, among other things, not even having a computer in his office, and for barring City Hall from using voicemail.

6 Reasons to Combine Content and Community on Your Website – Websites need to evolve.Visit any website today and they’re much the same as those in the 1990’s. They’re entirely one-way: the publisher of the website provides information to visitors. The visitors, on the other hand, have few options to interact, save for a “contact us” form or a handful of social sharing buttons. Those same visitors are afforded no options to engage with one another.

SOCM Fact #8 – Using a Content Management System in Your Community – One of the most daunting tasks for a community manager is choosing a community platform. There are lots of options out there for community managers to choose from. How do you decide what is the best community platform for your organization?

New community and social media jobs:

  1. Community Manager – Tripda – New York, NY
  2. Social Media Community Manager – EI-PR – New York, NY
  3. Community Manager & Digital Marketing – Pacific Media Consulting Group Lty – Sydney, FL
  4. Support Specialist / Community Manager – PocketDerm – San Diego, CA
  5. Community Manager, San Francisco & Surrounding Areas – Tastemade – San Francisco, CA
  6. Community Manager – Toca Boca – San Francisco, CA
  7. Social Media Community Manager – Ignited – Los Angeles, CA
  8. Community Manager – Six Foot – Houston, TX
  9. Social Media/Community Manager – Greenology Products Inc – Raleigh, NC
  10. Community Manager – Wanderu – Boston, MA
  11. Open Source Technical Community Manager – EDX – Cambridge, MA
  12. Social Media Community Manager – Effective Student Marketing, Inc– Andover, MA
  13. Community Manager – Warner Bros. Entertainment Group – San Francisco, CA
  14. Social Media Community Manager – Horizon Media, Inc. – New York, NY
  15. Community Manager – Emanate – New York, NY
  16. Web & Social Technology / Community Relations Coordinator – Federated Co-operatives Limited – Nipawin, SK
  17. (Remote Job) German Online Community Manager – Alchemic Dream – Shawinigan, QC
  18. Community Manager – MakerBloks – Montréal, QC
  19. Community Manager – Germany – Unbounce – Vancouver, BC
  20. Community Manager – Internship – The Noteworthys – Toronto, ON
  21. Marketing Communications Specialist – CUMIS Group – Canada
  22. Content, Community & Partnerships Manager (French Market) – BroadbandTV Corp. – Vancouver, BC
  23. Community Manager (Social Media) – Tamajii Inc – Toronto, ON
  24. Communications Manager, Calgary – Gibson Energy  – Calgary, AB
  25. Marketing Manager – FlightHub – Saint-Laurent, QC

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Access exclusive resources, research and expert advice in TheCR Network. 

Friday Roundup: Happy Halloween, Community Managers

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By Shannon Abram, Relationship Manager at The Community Roundtable

Happy Halloween, community managers! While we toyed with the idea of having a costume contest for the best “community manager” costume this year, we decided you are a too varied and vibrant bunch – so just image us saluting you with a mini Snickers bar! The announcements kept on rolling this week as we introduced our newest content program – #ESNchat mini decks.

ESNchat mini decksIf you aren’t familiar with #ESNchat it’s a weekly Twitter chat (every Thursday at 2pmET) that connect enterprise social network practitioners and community managers around the globe to discuss relevant community topics. You can find more info about the new mini decks here or check out the complete archives and upcoming topic schedule. We’d love to have you join us next Thursday!

We hope you have a happy and safe Halloween if you are celebrating this weekend. We’ll see you back here on Monday!

Our favorite community manager news and links from around the web: 

Free Community Manager Webinar Alert -Join Community Roundtable and Jive as we dig into the community manager role. Tuesday, November 18th at 10am PT/1pm ET. The webinar will share results from. The Community Manager Salary Salary research, which aims to bring more awareness to what community managers can expect in their career and what hiring managers should know to grow effective community programs.

The Psychology of Online Comments – Several weeks ago, on September 24th, Popular Science announced that it would banish comments from its Web site. The editors argued that Internet comments, particularly anonymous ones, undermine the integrity of science and lead to a culture of aggression and mockery that hinders substantive discourse.

A Reading List for Community Managers

Say Hello to New #ESNchat Mini Decks – With a month of #ESNchats under our belt we are excited to share the first of these new content initiatives –#ESNchat Mini Decks. While the weekly Storify recaps are a great, totally immersive ESN experience for those that may have missed the chat, or an attendee who wants to double-check something that was shared, they can be very long (often weighing in at over 200 tweets) for an #ESN newbie to dive into.

5 Best Practices for Building an Online Customer Community – So you’ve decided to build a community. Congrats! As an unbiased (cough, cough) Community Manager myself, it really is an excellent way to work closer with your customers, provide excellent information for your prospects, crowdsource improvements to your products, and ask for feedback in real time. It’s a little daunting to start anything from scratch, so here are 5 quick best practices to help get your Community up and running in short order.

TheCR Network Sneak Peek: October 2014 Wrap Up – Oh, October, with your foliage, pumpkin spice lattes, and your community programming. It’s a great time to be a community practitioner and we’ve had a busy month inside the TheCR Network. Here are a few samplings of what’s been going on: 10 Content Curation Techniques for Your Online Community (Roundtable).

JiveWorld 14 Presentations are live – If you missed JiveWorld14 last week you can check out the presentations online.

New community manager and social media jobs: 

  1. Social Community Manager – DoubleDown Interactive – Seattle, WA
  2. Community Manager – Ignite Social Media – Cary, NC
  3. Community Manager – InfoScout – San Francisco, CA
  4. Community Manager – Birmingham – Yelp – Birmingham, AL
  5. Social Media Community Manager  – JeffreyM Consulting – Bellevue, WA
  6. Community Manager Intern – Attivio Inc. – Newton, MA
  7. Community Manager – AlienVault – AlienVault – Austin, TX
  8. Online Community Manager – Sony Computer Entertainment of America Inc. – Los Angeles, CA
  9. Social Community Manager – IGT – Seattle, WA
  10. Social Media Manager – French West Vaughan – Raleigh, NC
  11. Technical Support and Community Manager – Localytics – Boston, MA
  12. Community & Customer Success/Support Manager – TapAnalytics – San Jose, CA
  13. Senior Manager, Digital Marketing – Starz Entertainment, LLC – Beverly Hills, CA

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Want exclusive access to peer to peer community manager networking and expert advice? Join TheCR Network!

Friday Roundup: Salary Data in the Desert

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By Shannon Abram, Relationship Manager at The Community Roundtable

Screen shot 2014-10-21 at 8.49.33 AMIn case you missed it (and therefore the title of this post makes no sense to you- yet!) we released the first data from the Community Manager Salary Survey this week, an infographic in conjunction with Jive Software, at JiveWorld14 in Las Vegas. You can check out the announcement here, or pop on over to the CMSS 2014 research page to download the full infographic – titled Careers in Community Management – and sign up to hear when the full research report is published in November.

As for JiveWorld itself, Rachel, Jim and Hillary are still decompressing, but it was a week of catching up with friends old and new, and putting human faces together with online connections. Rachel also had the opportunity to present on community benchmarking – a Storify of her talk is here and if you’re curious to learn more, head over to our Community Benchmark Service page or just reach out!

This week we introduced our first TheCR Champion, Maddie Grant, and took a look at how you can apply what you learned at a typical middle school dance to community management. I hope you had a great week – we’ll see you back here on Monday!

Our favorite news and links from around the web:

Exploring Engagement: The Dance Floor Theory – Since last week’s #ESNchat was focused on driving engagement in enterprise social networks I thought it would be fun to share some excerpts from a popular Roundtable call inside TheCR Network. We were lucky enough to host Kevin Prentiss, the CEO of Red Rover, as he gave an overview of his Dance Floor Theory and how it related to community management.

Why You Should Always Say “Hello” In The Elevator – I recently traveled to Europe to visit a few of our offices abroad and launch a new, exciting youth employment initiative for 2015. It was a phenomenal trip with a stellar agenda. But one of my favorite and most impactful experiences from the trip was completely unplanned–a result of what has become my new motto: Always say “hello” in the elevator.

Introducing the CMSS 2014 Infographic – If you’ve been reading our blog for the last year you know we love a good infographic, which makes todays post extra exciting. We are thrilled to share the first data from our newest research platform Community Manager Salary Survey 2014 via this new CMSS 2014 infographic: Careers in Community Management.

Why Haters Hate: Kierkegaard Explains the Psychology of Bullying and Online Trolling in 1847 – Celebrated as the first true existentialist philosopher, Danish writer and thinker Søren Kierkegaard (May 5, 1813–November 11, 1855) may have only lived a short life, but it was a deep one and its impact radiated widely outward, far across the centuries and disciplines and schools of thought.

Introducing TheCR Champions: Maddie Grant – This month we announced a new leadership program — TheCR Champions – for TheCR Network. Today I want to introduce you to one of our new Champions! Maddie Grant is a long time friend of TheCR and has facilitated Roundtable calls as a guest TheCR Expert a number of times over the past few years. We are thrilled to have her facilitating a working group and helping us to deepen our engagement, content and programming. Lucky us!

New community and social media jobs: 

  1.  Technical Community Manager –DigitalOcean – Ailey, GA
  2. Community Manager I – Carr Workplaces – Atlanta, GA
  3. Social Media Community Manager – HomeExchange.com – Los Angeles, CA
  4. Community Manager – RockYou – San Francisco, CA
  5. Community Manager – U.S. – Brainly – New York, NY
  6. Marketing Associate and Social Media Manager – AP Intego Insurance Group LLC – Sudbury, MA
  7. SOCIAL MEDIA MANAGER – Sports Endeavors – North Carolina
  8. Social Media Manager – Vibram USA – Concord, MA
  9. Social Media Manager – Aqua Hotels & Resorts – O‘ahu, HI
  10. Social Media Manager – Capgemini  – Chicago, IL
  11. Manager, Content Marketing and Social Media – K12 – Herndon, VA
  12. Community Manager / Gestionnaire de communauté – Gameloft – Montréal, QC
  13. Marketing Manager – Stantec – Red Deer, AB
  14. Manager, Community Engagement – Good Shepherd Ministries – Toronto, ON
  15. Communications Manager – Communications and Education – Genome British Columbia – Vancouver, BC
  16. Social Media Coordinator – Events and Me – Burnaby, BC
  17. Director of Marketing and Sales – Waskesiu & Area Wilderness Region (WWR) – Prince Albert, SK
  18. Social Media Coordinator –Nanotips – Richmond, BC
  19. Marketing and Social Media Coordinator – Rev Publishing Inc. – Niagara Falls, ON
  20. Social Media Manager – DEEP Inc. – Toronto, ON

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Looking to further your career as a community professional? See how membership in TheCR Network gives you access to exclusive content, community experts and research to help you take the next step.

Friday Roundup: The Champions Edition

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By Shannon Abram, Relationship Manager at The Community Roundtable.

apple orchardHappy Friday! It’s shaping up to be a beautiful Fall weekend here in New England. We’d still buzzing about our latest announcement – the introduction of the TheCR Champion program inside TheCR Network (check out this summary from our community manager, Hillary Boucher for all the details).

Fall 2014 is really shaping up to be an exciting time here at TheCR – and it’s not over yet – we are still sorting through the data from the Community Manager Salary Survey and can’t wait to share the results with you!

What are you looking forward to this long weekend (if you’re in the US)? I might get out and do some apple picking (and apple cider donut eating!) Have a wonderful long weekend and we’ll see you back here on Tuesday.

Our favorite news and articles from around the web: 

Introducing TheCR Champion Program – Turns out Fall 2014 is a pretty big season here at TheCR. (In case you missed it we announced a new service last week and announced our new partnership with #ESNchat the week before!) Today, I’m excited to share some news from inside TheCR Network.

The Anatomy of an Enterprise Community Manager – Last week I hosted a Sitrion TALKS session with a panel of awesome community managers. The basis was one of my favorite infographics, Inside the Mind of a Community Manager. We had a great conversation on internal and external community management and some of the synergies and differences between the two.

Upcoming Crowd Companies Summit: Fall 2014, NYC – Crowd Companies is hosting our next Summit in NYC hosted by Polycom at their amazing office near Madison Square Garden. Crowd Companies council, which now comprises of over 41 large corporations will focus on “The Future of Money” and “The Future of Finance”.

Community Manager AMA with Patrick Hellen – Don’t miss this free webinar on 10/29 with Patrick Hellen, Community Manager at Cloud Lock Inc. Be prepared to ask him anything! (Or send us your questions now!)

Enterprise collaboration tools encourage communication, inside and out – Companies are increasingly using enterprise collaboration tools to brainstorm ideas in a secure, recordable fashion, internally and beyond the perimeter of a company’s four walls.

Inside The Ropes: The Rise Of The Super Fan – Lady Gaga has her Little Monsters. Justin Bieber has his Beliebers. True Blood has its Truebies. Today’s super fans are the digital, hyper-empowered version of the ’90s street teams who passed out flyers and requested singles from radio stations.

Reframing Volunteering In Online Communities – Tell someone you volunteer your time to help your community. The response is positive. If you add the word ‘online’ to that sentence, the context changes.It feels less meaningful, less valuable, a poorer contribution to society.That’s the problem with online volunteering, it’s hard to visualise what this means.

New community and social media jobs: 

  1. Community Manager Intern – Attivio Inc. – Newton, MA
  2. Community Manager – Centrify Corporation – Santa Clara, CA
  3. Marketing and Community Manager – Creative Circle – New York, NY
  4. International Community Manager – Blasting News – San Francisco, CA
  5. Manager, Social – Resource Interactive LLC – Columbus, OH
  6. Community Manager – FirstService Residential – Las Vegas, NV
  7. Sr. Communtiy Manager – FirstService Residential – Irvine, CA
  8. Community Engagement Manager – Open Forum – Harvard University – Boston, MA
  9. Social Media Community Manager – 87AM – New York, NY
  10. Online Community Manager-The Science Advisory Board – BioInformatics, LLC – Arlington, VA

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Looking to jump start your community initiatives? Check out the research, resources and networking exclusive to TheCR Network.