The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Patrick Hellen on Humor as a Community Superpower

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Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?Patrick Hellen
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #29 features Patrick Hellen, Director of Community and Engagement at Deep Information Services. You’ll find part one (of two) below, where we chat about getting unlikely folks active in your community and how humor can be a community superpower.

 

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Erin Winker on Transitioning into Community Management

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Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #28, features Erin Winker, a community manager at Aetna. Podcast highlights include:

  • Advice for transitioning into community management from a more traditional marketing or communications role
  • The differences between traditional communications and community management
  • An overview of the power of plain language in community management

 

Download this podcast.

Subscribe to this podcast series.

Know someone we should have a conversation with? Let us know!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Jerry Canaday on Applying Community Management Principles to Non-Traditional Community Roles

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Our community podcast series, “Conversations with Community Managers” is back!

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?Jerry Canaday, Mastercard
  3. How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

We pick up where we left off with episode #27, featuring Jerry Canaday, Solution Architect – Internal Systems at MasterCard. Podcast highlights include:

  • Applying community management principles to non-traditional community roles
  • The intersection of the future of the intranet and mobile, and community management.
  • How community management has a natural analog in professional sports

 

Download this podcast.

Subscribe to this podcast series.

Know someone we should have a conversation with? Let us know!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Podcast: Community Retrospective – Part Three

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

Jim and Rachel Anniversary Podcast

The first few weeks of April have flown by and we’ve been so excited to share a trip down memory lane with you.

In case you missed the first two parts of this community retrospective with Rachel Happe and Jim Storer you can find them here: Part One and Part Two.

In this final installment hear Rachel and Jim discuss what draws them to community management, some of the most profound moments for them over the last five years, final reflections on building a company and why exactly we’re obsessed with lists of three things at TheCR.

Thank you so much for joining us on this month-long dive into the history of The Community Roundtable, we’ve loved chatting with experts and early community practitioners and hoped you’ve learned something along the way.

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Friday Roundup: Happy Anniversary to Us

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

2/3 of TheCR Team

2/3 of TheCR Team at The Anniversary Happy Hour

This week we were lucky enough to celebrate our fifth anniversary! We gathered with good friends and members at the Summer Shack in Cambridge, MA (the site of some of the very first TheCR Lives!) and shared cupcakes, beer and memories. You can check out pictures from the party on our facebook page.

All month we’ve been looking back at the last five years in the community world and honestly, it’s ok to get a little teary. We’re so proud of the friends we’ve made, the companies we’ve collaborated with and the community managers we support every day. Ok, enough mushy stuff.

This week the links are heavy on community jobs – 20 in fact!  There are so many cool opportunities out there for community and social business professionals right now – it’s definitely an exciting time to be in the space. Have an awesome job not listed here? Add a link in the comments, or tweet it to us and we’ll be sure to share it!

    1. Director of Community Operations at Meetup
    2. Social Media Communications Specialist at BCBSNC
    4. Global Community Manager at UBM
    5. Instagram is looking for a #CMGR
    6. Social media community manager job at @Shutterstock
    7. Internal/Yammer Community Manager role at Macquarie Group
    8. Specialist, Community (Small & Medium Business) at Facebook
    9. Social Media Community Manager/Analyst at GYK Antler
    10. Senior Community Manager at Reputation.com
    11. Community Manager, Boston at HERE, a division of Nokia
    12. Community Manager at Mirrorball
    13. Community Manager — Social Media at Lumentus 
    14. Social Community Manager at DigitalOcean 
    15. Social Media Community Manager at Verizon 
    16. Community Manager – Unreal Engine at Epic Games
    17. Community Manager (Social Media Manager) at POSSIBLE
    18. Community Manager at Passenger 
    19. Social Community Manager at HTC
    20. Community (On-Line) Manager Job at Thomson Reuters
    21. Social Business Community Manager at VCE, the Virtual Computing Environment Company
    22. Global Director of Social Media at BlackRock USA

Have a wonderful weekend! We’ll be back on Monday with the final installment of the Retrospective podcast series with Rachel Happe and Jim Storer and we’ll be releasing the State of Community Management 2014 on Tuesday!

 

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Did you know that TheCR Network members work with all kinds of communities? In fact, about 25% work in either internal or external communities and 50% work with both! No matter what kind of community you work with membership in TheCR Network will save you time and improve the quality of your work by connecting you with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do. 

Podcast: Community Chat with Nancy White

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

When we started thinking about ways to celebrate our five year anniversary we kept coming back to the idea of how community has changed in the last few years. A handful of of people have been early champions for community management, and one name that kept coming up in our discussions was Nancy White.

Nancy is the co-author of Digital Habitats: stewarding technology for communities and an international practitioner in understanding and practicing online group facilitation of distributed work, learning and community groups. She is has also been a long-time friend and supported of The Community Roundtable, so she was our first choice when thinking about a community veteran to chat with.

Jim and Rachel sat down with Nancy last month for a podcast that is part trip down memory lane, part retrospective and part look to the future. Enjoy the chat, and if you have any questions for Nancy you can leave them in the comments below.

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The Community Roundtable is committed to advancing the business of community. We are dedicated to the success of community and social business leaders and offer a range of research, training and advisory services. We facilitate TheCR Network – a trusted environment in which to discuss and share daily challenges and triumphs with proven leaders. Our weekly programming, access to experts, curated content, and vibrant discussions makeTheCR Network the network for the smartest social business leaders.

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Podcast: Community Retrospective – Part Two

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

Jim and Rachel at Hugh O'NeilsTo celebrate our 5th anniversary I spent an afternoon with our founders, Jim Storer and Rachel Happe discussing the history of The Community Roundtable, how community management has evolved in the last five years and what is in-store for the future.

In the second part of our discussion Rachel and Jim dig into how the community management space has changed in the last five years, the evangelization that continues to take place  and the idea of community management as both a role and discipline.

Missed part one? Check it out here.

 

 

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Did you know that 95% of TheCR Network members agree that the content and peer input improves the quality of their work? It’s true! Membership in TheCR Network saves community and social business leaders time and improves the quality of their work by connecting them quickly with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Podcast: Community Retrospective – Part One

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

The Community Roundtable RetrospectiveTo celebrate our 5th anniversary I spent an afternoon with our founders, Jim Storer and Rachel Happe at their first office – a corner table at the pub Hugh O’Neills in Malden, MA. Over a few pints of Guinness we discussed the history of The Community Roundtable, how community management has evolved in the last five years and what is in-store for the future.

In the first part of our conversation, you’ll hear Jim and Rachel reminisce about how they met, their original ideas for The Community Roundtable and the ah-ha moments they’ve experienced over the last five years in a changing industry and more.

This is the first part in a three part series, we’ll published parts two and three on the blog next week. Have a question you’d love to ask Rachel or Jim about the history of The Community Roundtable? Tweet us @TheCR or leave the question in the comments. We’d love to hear your take on the last five years in the community management space, or where you think the industry is headed! Please share!

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Becky Carroll on Using Educational Content and Idea Exchanges

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The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #26, featuring Becky Carroll, Community Program Manager at Verizon. Podcast highlights include:
  • Using educational content rather than product-focused content, to cater to customer lifestyle rather than a  hard sell in the “Room to Learn” community.
  • Using an idea exchange; workflows, processes and partnership with product team
  • Advice for getting started in community management

MUSIC CREDIT: “Bleuacide” by graphiqsgroove

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Jay Batson on Open-Source Communities

By

The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #24, featuring Jay Batson, VP and Founder at Acquia, a provider of commercial services around the Drupal open-source web platform.

Podcast highlights include:

  • Considering long-term health of an open-source community hen launching a commercial enterprise from within it
  • The kinds of companies adopting open-source community platforms
  • Can developer communities provide examples for other types of communities

Download this episode

Subscribe to this podcast series

MUSIC CREDIT: “Bleuacide” by graphiqsgroove

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS