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What will community management look like in 2021? 8 community leaders share their ideas.

December 14, 2020 By Shannon Abram

2020 was an unpredictable year, so while we're loathe to make "predictions" for 2021, we did want to hear what some community thought leaders were thinking about in terms of where the industry is going. Below eight community leaders share their perspective on what 2021 holds for the online … [Read more...]

Community Manager Role
predictions, state of community management

The Impact of COVID-19 on Online Community Programs

July 6, 2020 By Rachel Happe

The COVID-19 crisis has impacted almost everything, including community programs. When we set out to collect data on the impact of COVID-19 on community programs we were not sure what we would find. While there was an obvious role for online communities to play in a situation where digital … [Read more...]

Community Manager Role
covid-19, research, socm2020, state of community management, state of community management 2020

The State of Community Management 2020 Webinar Archive

June 15, 2020 By Shannon Abram

The State of Community Management 2020 Webinar

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online … [Read more...]

TheCR Network Webinars
higher logic, rachel happe, report, research, SOCM, SOCM 2020, state of community management, webinar

What is the State of Community Management?

January 9, 2018 By Shannon Abram

How to create community value online

The State of Community Management is our annual research platform that tracksthe performance of communities and community management across the eight competencies of the Community Maturity Model. The SOCM first launched in 2010 and we have published an updated report based on new research. Each … [Read more...]

State of Community Management
research, SOCM, state of community management

Want community engagement? Make your organization care about it.

June 13, 2016 By Ted McEnroe

By Ted McEnroe, Director of Research and Training, The Community Roundtable Convincing skeptics about the value of community is a part of the job for all too many community managers. When faced with adversity, there's almost a "fight or flight" choice. The "fight" choice in this case is to strive … [Read more...]

State of Community Management
research, socm2016, state of community management

SOCM 2016 Fact #1 – Member feedback creates engagement opportunity

June 3, 2016 By Ted McEnroe

Free community manager trends and research

By Ted McEnroe, Director of Research and Training June is wedding season, but engagement happens year-round.  At least that's what community managers hope. For The State of Community Management 2016, we wanted to get a better sense of some of the cultural elements that drive higher engagement … [Read more...]

State of Community Management
engagement, member feedback, research, socm2016, state of community management

Community Management Case Study: The Evolution of a Community Advocacy Program

February 3, 2015 By Shannon Abram

  One of the perks of being a member of TheCR Network is access to fresh community management programming every week. Our community manager, Hillary Boucher, does an amazing job of tracking down interesting and engaging case studies from every stage of the community journey. This past … [Read more...]

Community Case Studies, TheCR Network
community advocacy, leadership, SOCM, SOCM 2014, state of community management

Friday Roundup: Community Manager Appreciation, Respect, and Job Searching

January 23, 2015 By Ted McEnroe

By Ted McEnroe, The Community Roundtable In case you haven't heard - Monday, January 26 is Community Manager Appreciation Day. We've talked a lot about our CMAD events in Boston, New York, Atlanta, Milwaukee and Washington, DC, and if you still want to get in before the tickets are all gone, you … [Read more...]

Friday Roundup
CMSS 2014, relationships, state of community management

SOCM Fact # 9 – Community Managers Matter

December 18, 2014 By Shannon Abram

Measuring Community Value

By Shannon Abram, Relationship Manager at The Community Roundtable. If 2014 had a theme at TheCR it might have been "Community Managers are important." I know - it seems obvious, and if you are reading here then chances are you too think that community managers are important, but time and time … [Read more...]

State of Community Management
2014, community manager, SOCM, state of community management, value

Building a Community Roadmap

November 12, 2014 By Shannon Abram

Building A Community Roadmap eBook

By Shannon Abram, Relationship Manager at The Community Roundtable. We are excited to share with you a free eBook based on the findings in the State of Community Management 2014 report - Building a Community Roadmap. The State of Community Management 2014 research found that the best–in-class … [Read more...]

Research, Resources, State of Community Management, Tools
eBook, enterprise hive, research, roadmap, SOCM, SOCM 2014, state of community management, Strategy

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