Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at all types of companies. The COVID-19 pandemic tipped communities from a nice-to-have to a must-have. Suddenly, the value of connecting employees and … [Read more...]
Building Effective Content Programs for Your Online Community
Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they serve two different roles for communities. Content gives people a reason to visit (and return to) an online community, while programs create opportunities for … [Read more...]
What will community management look like in 2021? 8 community leaders share their ideas.
2020 was an unpredictable year, so while we're loathe to make "predictions" for 2021, we did want to hear what some community thought leaders were thinking about in terms of where the industry is going. Below eight community leaders share their perspective on what 2021 holds for the online … [Read more...]
The State of Community Management 2020 Webinar Archive
The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online … [Read more...]
What is the State of Community Management?
The State of Community Management is our annual research platform that tracksthe performance of communities and community management across the eight competencies of the Community Maturity Model. The SOCM first launched in 2010 and we have published an updated report based on new research. Each … [Read more...]
Want community engagement? Make your organization care about it.
By Ted McEnroe, Director of Research and Training, The Community Roundtable Convincing skeptics about the value of community is a part of the job for all too many community managers. When faced with adversity, there's almost a "fight or flight" choice. The "fight" choice in this case is to strive … [Read more...]
SOCM 2016 Fact #1 – Member feedback creates engagement opportunity
By Ted McEnroe, Director of Research and Training June is wedding season, but engagement happens year-round. At least that's what community managers hope. For The State of Community Management 2016, we wanted to get a better sense of some of the cultural elements that drive higher engagement … [Read more...]
Community Management Case Study: The Evolution of a Community Advocacy Program
One of the perks of being a member of TheCR Network is access to fresh community management programming every week. Our community manager, Hillary Boucher, does an amazing job of tracking down interesting and engaging case studies from every stage of the community journey. This past … [Read more...]
Friday Roundup: Community Manager Appreciation, Respect, and Job Searching
By Ted McEnroe, The Community Roundtable In case you haven't heard - Monday, January 26 is Community Manager Appreciation Day. We've talked a lot about our CMAD events in Boston, New York, Atlanta, Milwaukee and Washington, DC, and if you still want to get in before the tickets are all gone, you … [Read more...]
SOCM Fact # 9 – Community Managers Matter
By Shannon Abram, Relationship Manager at The Community Roundtable. If 2014 had a theme at TheCR it might have been "Community Managers are important." I know - it seems obvious, and if you are reading here then chances are you too think that community managers are important, but time and time … [Read more...]
