The famous Alexandre Dumas quote “Nothing succeeds like success” illustrates a critical aspect of successful communities. In particular, because individuals do not always know what to expect from communities, success shows people what is possible and, in turn, tends to change their expectations and mindsets. This is true of any initiative, but especially true with […]
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Community roles are more differentiated than they were just a few years ago, but they still lack consistency and rationalized salaries. Our sample includes individual contributors all the way up to vice presidents and over a third of community teams include more specific roles, including community analyst, community strategist, and community engagement specialist. Salary ranges […]
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Communities are often mistaken as approaches for a single use case – and they can be successful that way. For decades, online communities used in a business context were often focused on customer support case deflection and 74% of external community programs still identify this as a functional process they support. Those community programs deliver […]
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Successful communities are generative, with success and impact leading to more success and impact. Community returns, by their nature, benefit more than one participant, thanks in part to the trust and transparency that they enable. This typically results in consolidated and transparent information, win-win scenarios, and high ROI. The question for organizations embarking on community […]
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Behaviors are the repeating patterns, or fractals, that makeup culture. Ultimately, culture determines what is possible economically. by looking at language and the engagement behavior it prompts, culture can be seen and measured. does no one respond after an executive speaks? That may suggest a closed, anxious culture. do they respond, but with defensiveness, blame, […]
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Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Peter Broadley, Manager, Community Development and Engagement at CSA Group about the State of Community Management 2019 report. In Episode #57, Rachel and […]
Keep Reading...Communities are central to the human experience. Communities are all around each of us and whether we recognize them explicitly, they have immense influence on our reality, our happiness, and our success. The communities we engage in define norms with which we unconsciously comply, hardwired as we are to acclimate to the social environment around […]
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Missed the SOCM 2019 webinar? Access the Archive here. During the SOCM 2019 the audience asked GREAT questions. In case you missed the webinar or were too engrossed in the slides to check out the chat, we’ve saved the Q&A for you. We even added in some answers to questions we didn’t get to during […]
Keep Reading...I never intended to be an entrepreneur. Today, we are celebrating our 10th anniversary at The Community Roundtable. It seems improbable. Why DID I agree to start this crazy adventure with Jim Storer? At the time, in 2009, social software was exploding. There was a lot of experimentation going on but no one knew what […]
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Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including: What’s your best advice for someone just starting out […]
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