Looking at community job descriptions (download our CCC 2020 report for 30+ online community management job descriptions), it’s clear there are some characteristics that are prized by hiring managers. While empathy, communication skills, and collaboration have always been a component of a community … [Read more...]
Meet TheCR Network Scholars | Hannah Friedman
As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them. This month we'll meet Hannah Freidman, Manager of … [Read more...]
Community Role Profile: Community Strategist
OVERVIEW OF ROLE The community strategist role is an expert role dedicated to what the title implies – community strategy. Typically, strategists are individuals with community management experience who have particularly strong strategic skills; analysis, community architecture, business … [Read more...]
Community Leadership Awards 2021
Since 2016, our annual online community industry awards have recognized and rewarded excellence in community management. We are lucky to have visibility into some of the most creative, innovative and effective community work being done today. From non-profit organizations building community on a … [Read more...]
Meet TheCR Network Scholars | Supranee Jaroenlerdjanya
As part of our continuing efforts to increase the impact of our community resources, we are excited to introduce you to the 2021 Scholarship Cohort. Each month in 2021 we’ll interview a cohort scholar and learn why community is important to them. This month we’ll meet Supranee … [Read more...]
Community Role Profile: Director of Community
OVERVIEW OF ROLE Directors of community lead community programs and typically lead teams that include community specialists, managers, and strategists. The often have operational backgrounds and are paired with community experts with their focus on securing internal support, integrating across the … [Read more...]
Community Leadership is the Future of all Leadership
Communities provide a governance structure that helps organizations adopt a more distributed model of leadership and accountability. This empowers individuals to collaborate, create, and engage their peers in adaptive ways while staying aligned with a broader mission. As community structures … [Read more...]
Writing Effective Community Management Job Descriptions
Community roles – and their priorities – change not only by level of seniority and decision-making, but also by other factors; the use case, audience, community size, and community maturity. Managing a new support community for a B2B company is very different than managing a mature, internal … [Read more...]
Community Role Profile: Community Manager
OVERVIEW OF ROLE Community managers often oversee more processes than people and are the generalists of the community field. Although some community managers manage moderators or specialists, many work with other teams as the voice of the community. A community manager can be an entry-level role in … [Read more...]
Community Career Pathways
The community field is expanding in exciting ways, with an increasing diversity of roles and career routes available. Where once there was ambiguity and limitations on professional growth, there are now too many possibilities to map out. The map below is just a sample of the avenues that could be … [Read more...]
