What's one important thing to consider as you move to virtual or hybrid events? Alex Blanton, Principal Community Program Manager, Office of the CTO / AI & ML Community was surprised by a basic lack of attention to detail, "One of the things I found out when we went online is people don't really … [Read more...]
Alex Blanton Shares Advice for Virtual Events
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 9 features Alex Blanton, Principal Community Program Manager, Office of the CTO / AI & ML … [Read more...]
Three Tips for Building Your Community Team
In our State of Community Management research, we found that 47% of community roles are defined by HR teams, who might not always understand what your community team needs to succeed. A clear understanding of community roles and responsibilities is critical when building your community team. … [Read more...]
Claudia Teixeira on Centers of Excellence
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 9 features Claudia Teixeira, Senior Knowledge and Learning Consultant at the World Bank Group. Claudia and Anne … [Read more...]
Online Communities Drive Business Outcomes
The Culture competency of the Community Maturity Model™ addresses habits, motivators (intrinsic and extrinsic), social norms, communications, decision-making processes, development processes, and learning approaches in an organization and/or community. Organizations that acknowledge and prepare … [Read more...]
Mary Lightfoot on Community Accessibility
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 8 features Mary Lightfoot, Senior Digital Learning Manager - Laurent Clerc National Deaf Education Center at … [Read more...]
3 easy tips to thrive in a digital workplace
Good news! Working in a digital workplace has become more common than ever during the COVID-19 pandemic. Bad news. There are still some who struggle to stay connected and engaged with their team when they’re not in a single location. (Extroverts, we know your struggle’s especially … [Read more...]
Community Conversations – Episode #82: Chris Catania on Community Leadership
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #82 of Community Conversations features Chris Catania, Head of Community at ESRI On this special State of Community Management 2022 … [Read more...]
Impactful Metrics & Reporting in Community
Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement is crucial. What engagement activity is worth measuring? It depends on the strategic, operational, and tactical goals of your community. Community … [Read more...]
The Future of Verint Community
This guest post is sponsored content provided by Verint. Learn more about Verint here. In just a few short years, online communities have gone from a niche luxury tool to a necessity used across industries allowing companies and organizations of all sizes to provide a private place for the people … [Read more...]
