Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #87 of Community Conversations features Kelly Munro, Community Team Lead, Xero. On this special State of Community Management … [Read more...]
Catherine Hackney on Member Onboarding
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 12 features Catherine Hackney, Principal, Confident Communities Consulting on member … [Read more...]
Communities Drive Meaningful Change Management
From improving customer satisfaction to providing fast and easy support and empowering members, online communities drive increased revenue, boost customer satisfaction, and make connecting easier than ever before. This eBook contains new, unreleased data from the 2022 State of Community … [Read more...]
5 Tips for Launching an Advocacy Program
There's no better feeling than knowing someone has your back. Your community can get those same warm fuzzies with an advocacy or leadership program. No formal leadership or community advocacy program in place? It's time to consider starting one. What's an advocacy program? The easiest way to … [Read more...]
Leverage external sources for low-lift community programs
The Content & Programs competency of the Community Maturity Model™ examines the resources and interactions a community offers its members, and is the lifeblood of a successful community program. Content gives people a reason to visit (and return to) a community, while programs create … [Read more...]
Community Conversations – Episode #86: Tim Bamber on Automation Tools
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #86 of Community Conversations features Tim Bamber, Social Community Officer at The Football Association. Tim talks about how The … [Read more...]
Gamification 101: Games and Changing Community Behavior
When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see everywhere)? Valid responses, but lacking, especially in the community world. Instead, a term you should consider for gamification is opportunity. TL;DR: … [Read more...]
The Community Roundtable Recognizes Excellence in Community Management with Community Leadership Awards 2022
The Community Leadership Awards 2022 recognize Zapier, Progress, Analog Devices, Inc., Microsoft, and Bain and Company, and other global organizations as leaders of innovation in community management. BOSTON, MA – October 31, 2022 The winners of the seventh annual Community Leadership Awards … [Read more...]
All About Building Member Personas
Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as knowing your community population, or what brought them to you in the first place. This short guide walks you through the foundation of building member personas for … [Read more...]
Why Extensibility Matters for an Online Community Platform
As you know, your organization isn’t sitting still. And neither are your community members orcustomers. Business goals change and evolve, as do your challenges, and success means adapting,evolving, and growing as time goes on. This guest post is sponsored content provided by Verint. Learn … [Read more...]
