The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

The State of Community Management 2020 Webinar Archive

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The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online communities and digital engagement are taking on dramatic new relevance. We have made considerable progress in translating the generative business model of communities into financial benchmarks, which are critical for organizations as they consider using community approaches to transform their organizations. We can now communicate the generative creation of value in financial terms.This year’s three key findings:

  1. Advanced Communities Create Generative Value
  2. External Communities Elevate the Customer Experience
  3. Internal Communities Reveal Untapped Potential

This year we have added more comparison segments, which have revealed new insights and allow us to report how external, customer community programs are differentiating themselves and maturing more quickly than internal, employee community programs.

Note: Members of TheCR Network can watch the archive here.

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Building effective content and programs for online communities

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If your technology is the venue, and your members are the party goers, then content and programming are definitely the snacks, music, and games that keep your online community party rolling.

In this webinar Kelly Schott shares five lessons we’ve learned from TheCR Network members about planning and managing effective content and programming in your online community.

Kelly’s five lessons include:

  • It’s All About The Planning​
  • Try, Adapt, And Try Again​
  • Meet Your Members Where They Are​
  • Show Me The Data​
  • Reduce, Reuse, Recycle

Watch the archive here:

Find more community management webinars.

The Business of Community

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Business of Community

Organizations around the world are discovering the immense potential of online community programs. Whether you are scrambling to engage remote employees on an intranet (online employee community), or stay connected to your members and audience in virtually, community can solve for nearly every organizational challenges.

Rachel Happe explores how online community programs increase meaningful engagement, empower members, employees, and audiences to contribute and collaborate online and make a significant impact on overall ROI. This one-hour session covered:

  • What are online communities and what makes them so powerful?
  • The dynamics of communities and how they generate value
  • The strategic, operational, and tactical impact of great communities
  • How communities are being used to change the way organizations operate

This webinar is a great intro to the business aspects of a well-executed online community program for stakeholders, executives, and any one interested in learning more about how community can positively impact the financial and cultural health of your organization.

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Managing Remote Teams: Ideas and Advice for Thriving Online

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Managing Remote Teams: Ideas and Advice for Thriving Online

The dramatic spread of COVID-19 changed what life looks like for millions of people – forcing people to evaluate how thriving online can impact their work, school, and personal connections.

Colleges and Universities embraced virtual learning. Employers are closing offices and encouraging people to work from home in industries where that is possible, signaling a permanent shift in how people interact at their organization.

However, if you are a manager who has traditionally worked primarily in an office with your teams, there are real challenges to moving work online, especially as it relates to working together.

Rachel Happe, Scott Leeper, and Keri Kersten explored the challenges of managing remote teams and shared best practices and advice for thriving in this new hybrid work environment, including how to:

  • Support change, adaptation, and flexibility
  • Create teamwork routines and prompts
  • Institute working out loud
  • Mix work and fun
  • Manage staff and conflict remotely

Watch the Archive of Managing Remote Teams: Ideas and Advice for Thriving Online

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Using Digital Channels in a Crisis: Community Best Practices for Connecting and Collaborating

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Using Digital Channels in a Crisis_ Community Best Practices for Connecting and Collaborating

The coronavirus, and its impact on travel and events, has organizations scrambling to adapt.

Digital channels will take up much of the slack by providing alternative ways to connect. Online community professionals are experts in helping organizations engage online, whether with customers or internally with employees.

Today, most organizations have the digital infrastructure that supports engagement but without professional community management, those spaces and channels are often poorly used and sub-optimized.

Join Rachel Happe, Alex Blanton, and Erica Kuhl, as they offer tips and recommendations on how to create programming that connects and engages in creative ways.

They discussed:

  • How to build trust in online spaces so that engagement thrives
  • Ideas for creative engagement programs to prompt participation
  • Best practices for effectively engaging an online workforce

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Five Things You Need to Know About Community Management

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five things you need to know about community management

Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network.  She’ll explore the research, programming, and professional development available exclusively to Network members and highlight best practices for community management excellence.

In this webinar, Kelly focused on five things you have to know about community management.

Watch the Community 101: Five Things You Have to Know About Community Management Webinar

Webinar: Best Practices for Launching a Community

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Webinar: Best Practices for Launching a Community

Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network.  She’ll explore the research, programming and professional development available exclusively to Network members and highlight best practices for community management excellence.

December’s webinar focused on best practices when launching a community program. Kelly shared five tips for making sure you’re ready for a smooth and successful online community launch in this short (and free!) webinar.

Watch the archive:

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Webinar: Best Practices for Evaluating Online Community Platforms

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Best Practices for Evaluating Online Community Platforms

Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network.  She’ll explore the research, programming and professional development available exclusively to Network members and highlight best practices for community management excellence.

November’s webinar focused on best practices when evaluating community and engagement platforms.

Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are. This is being driven by shifts in the vendor space, the growing importance of these technologies to organizations, and the maturity of current programs.

Watch Kelly as she shares five tips for evaluating online community and engagement platforms.

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Best Practices for Content Programming

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Best Practices for Content Programming

Intrigued by TheCR Network, but want to learn more about what membership entails before joining?

Watch Hillary Boucher share a special look inside TheCR Network.  In June Hillary shared a look at the research, programming and professional development available exclusively to Network members and highlighted best practices for optimizing content programming in your community to maximize engagement. It’s a must-see for any community professionals that are tasked with planning, executing and managing content programs inside their internal or external community

Access the Best Practices for Content Programming webinar recording now!

Best Practices for Online Community Platform Migration

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Intrigued by TheCR Network, but want to learn more about what membership entails before joining?

Watch Hillary Boucher share a special look inside TheCR Network.  In January Hillary shared a look at the research, programming and professional development available exclusively to Network members and highlighted best practices for a community platform migration. It’s a must-see for any community professionals about to undertake a platform change.

This content has moved inside The Network.