Working out loud (WOL) is essentially any behavior where you share your work transparently with a network of people.
That network can be as small as a work team and as large as the Intranet. From my perspective, it is the act of sharing done with the intent of soliciting feedback, providing value to others, or building relationships with people beyond your current network.
Gamification is the skill of understanding what game-based motivators may drive community members and how to use those motivators to help members get value out of the community that they may not initially recognize.
Learn how Electronic Arts built a gamification-based support hub and a two-tiered super-user program that increased traffic, converted lurkers and deflected contacts from Live Support channels.
The Community Maturity Model helps community professionals assess the maturity of a community in the eight competencies.
Understanding these known patterns in community maturity will you advance your program based on proven research but also help ensure you aren’t reinventing the community wheel needlessly.
There are four stages in the Community Maturity Model that refer primarily to the information and relationship environment of an organization. While these maturity stages are a continuum, certain behaviors emerge as established patterns of particular stages.
Let’s take a deep dive into the stages that define community maturity levels.
Every month members of TheCR Network have exclusive, unlimited access to our live programming. This includes expert-led roundtable calls, online training sessions, cohort group meetings, virtual happy hours, and more.
Here's a look at some of what's going on this month: