By Rachel Happe, The Community Roundtable. Wow. 2016. A fresh Moleskine for me and a blank canvas for all of us. While I am not big on resolutions I do use the new year as an opportunity to take stock of the previous year and declare my intentions for the new year. In particular this year, I … [Read more...]
The Benefits of Community Benchmarking
Do you ask these questions as you do community planning? What’s next for my community? How do I provide community insights to my organization and executive stakeholders? Where is my community budget best spent? How do I help my stakeholders understand what goes into community management? How do I … [Read more...]
Succeeding at Complexity Is Deceptively Simple
By Rachel Happe, Co-Founder and Principal, The Community Roundtable Note: This post was originally posted on Rachel's Linkedin page. Training for a marathon is complex. What makes you successful is simple. Establishing the behavior that makes you successful is hard. While it wasn't a … [Read more...]
The 11 Most Valuable Community Management Skills
Looking broadly, it’s exciting to see that community professionals are an experienced, mobile group that have had the opportunities to move up the community career ladder. Community professionals in the survey have an average of 15 years of experience, with five of them specifically in … [Read more...]
50 Skills of Community Management
Rachel Happe, Principal & Co-Founder, The Community Roundtable Back when we started The Community Roundtable in 2009, community management was a bit of a mystery and while there were opportunities for community managers to gather and share, there was not much documented about what community … [Read more...]
Introducing the Updated Community Skills Framework
By Ted McEnroe, Head of Research, The Community Roundtable What do you say when you're asked to describe what you do as a community professional? I'm betting it's not an easy question to answer - particularly when it comes from Aunt Betty at the Thanksgiving table. What about when you try to … [Read more...]
TheCR Launches New Training Offerings for Community Managers, Community Program Owners and Executives
By Rachel Happe, Co-Founder of The Community Roundtable When we started The Community Roundtable six years ago, community management was seen largely as an art - something that was not possible to teach in an explicit way. Because of that, our first service was TheCR Network - a community of … [Read more...]
Want to get new community members off to a good start? Be human.
By Ted McEnroe, The Community Roundtable A few weeks ago, I had the chance to talk with members of TheCR Network about Best Practices in New Member Programs. It was a great, member-driven sharing of ideas and approaches to using welcome programs as an opportunity to begin getting members involved … [Read more...]
Community playbooks
By Ted McEnroe, Head of Research, The Community Roundtable If you've played team sports for any period of time, you've probably had the need to learn plays - and with good reason. No matter how strong your individual skills, knowing what you and your fellow team members can and should be doing in … [Read more...]
What I Learned about Community Management from Organizing a 1,700-Person Conference
By Alex Blanton, Senior Program Manager, Community and Outreach - Information Management & Machine Learning at Microsoft, and member of TheCR Network. On May 28-29, we held our third Machine Learning & Data Science Conference here on the Microsoft campus. This is an internal-only event … [Read more...]
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