The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Building a Conflict Resistant Community

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By Amy Turner, The Community Roundtable Building a Conflict Resistant Community, Or Turning Brand Haters into Brand Advocates Every conflict today has the potential to go viral, which is why crisis management plans are imperative for brands and organizations - especially those with active and … [Read more...]

What Star Wars Can Teach Us about Community Management

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Mythology, reality and storytelling are fitting aspects of community management. Every human being has their own preconceived myths that exist as a result of their individual life experiences. That is why a group of people can have a conversation and each come away from that conversation having … [Read more...]

Digging in to 2016 at TheCR

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By Rachel Happe, The Community Roundtable. Wow. 2016. A fresh Moleskine for me and a blank canvas for all of us. While I am not big on resolutions I do use the new year as an opportunity to take stock of the previous year and declare my intentions for the new year. In particular this year, I … [Read more...]

The Benefits of Community Benchmarking

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Do you ask these questions as you do community planning? What’s next for my community? How do I provide community insights to my organization and executive stakeholders? Where is my community budget best spent? How do I help my stakeholders understand what goes into community management? How do I … [Read more...]

Succeeding at Complexity Is Deceptively Simple

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By Rachel Happe, Co-Founder and Principal, The Community Roundtable Note: This post was originally posted on Rachel's Linkedin page.  Training for a marathon is complex. What makes you successful is simple. Establishing the behavior that makes you successful is hard. While it wasn't a … [Read more...]

The 11 Most Valuable Community Management Skills

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  Looking broadly, it’s exciting to see that community professionals are an experienced, mobile group that have had the opportunities to move up the community career ladder. Community professionals in the survey have an average of 15 years of experience, with five of them specifically in … [Read more...]

50 Skills of Community Management

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Rachel Happe, Principal & Co-Founder, The Community Roundtable Back when we started The Community Roundtable in 2009, community management was a bit of a mystery and while there were opportunities for community managers to gather and share, there was not much documented about what community … [Read more...]

Introducing the Updated Community Skills Framework

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By Ted McEnroe, Head of Research, The Community Roundtable What do you say when you're asked to describe what you do as a community professional? I'm betting it's not an easy question to answer - particularly when it comes from Aunt Betty at the Thanksgiving table. What about when you try to … [Read more...]