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Community playbooks

August 24, 2015 By Ted McEnroe

Community Playbook How to write playbook

By Ted McEnroe, Head of Research, The Community Roundtable If you've played team sports for any period of time, you've probably had the need to learn plays - and with good reason. No matter how strong your individual skills, knowing what you and your fellow team members can and should be doing in … [Read more...]

What I Learned about Community Management from Organizing a 1,700-Person Conference

August 5, 2015 By Jim Storer

By Alex Blanton, Senior Program Manager, Community and Outreach - Information Management & Machine Learning at Microsoft, and member of TheCR Network. On May 28-29, we held our third Machine Learning & Data Science Conference here on the Microsoft campus. This is an internal-only event … [Read more...]

Real rewards for community advocates

August 3, 2015 By Ted McEnroe

Community super users

By Ted McEnroe, The Community Roundtable Where's your college diploma? If you're like most people, it's hanging on an office wall, sitting in a drawer, or stuck in the back of a closet. It's nice to have, but the recognition that you graduated from the University of Western Maine or Generic … [Read more...]

Best Practices for Selecting a Community Platform

July 22, 2015 By Jim Storer

Advice from Maria Ognava, Sidecar on Selecting a Community Platform

Q: What's the difference between buying a new home and selecting a community platform? A: One is a major expense, fills you with angst and forces you to move all your stuff. The other changes your address. Joking aside, we tend to approach the selection of a new platform like we would a new home. … [Read more...]

All Things in Moderation – Best Practices for Successful Community Moderation

July 16, 2015 By Jim Storer

Community manager handbook

By Shannon Abram, Relationship Manager at The Community Roundtable. Please forgive the pun, I couldn't help it! In all seriousness, policies, guidelines and governance provide the framework and boundaries for your community, but moderation is where those policies are turned into day-to-day … [Read more...]

Investing in new community members pays off

July 13, 2015 By Ted McEnroe

Community Recognition Programs

By Ted McEnroe, The Community Roundtable You walk into a restaurant. There are people dining, chatting, having a good time - and there's an empty table, but there's no one there to greet you, seat you or give you a menu. Do you stay? You might, or you might leave. Either way, it's not a … [Read more...]

State of Community Management 2015 Monday Fact #3: Strategic Investment

June 29, 2015 By Ted McEnroe

Best Online Communities

By Ted McEnroe, The Community Roundtable As more and more organizations join the community bandwagon, what separates the best from the rest? In part, it's that the best communities are integrated into their organization's overall strategy. The State of Community Management 2015 report finds … [Read more...]

Community Empowerment

June 22, 2015 By Ted McEnroe

Online Community Involvement

By Ted McEnroe, The Community Roundtable In The State of Community Management reports, we refer frequently to "Best in Class" communities. From a statistical standpoint, we are referring to the communities that scored in the top 20% overall in the State of Community Management survey (which you … [Read more...]

Community Engagement Framework

June 17, 2015 By Rachel Happe

Community Engagement Framework

The Work Out Loud framework is now the Community Engagement framework. Same great ideas, new community-focused title  By Rachel Happe, Co-Founder & Principal, The Community Roundtable This week is 'International Working Out Loud Week' or #wolweek - a week to highlight the growing practice of … [Read more...]

Jerry Canaday on Applying Community Management Principles to Non-Traditional Community Roles

June 16, 2015 By Jim Storer

Our community podcast series, “Conversations with Community Managers” is back! Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, … [Read more...]

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