Community Management Best Practices Archives

The Role of Communities in Innovation

February 21, 2020 By Rachel Happe

Communities play a critical role in innovation. Whether in the middle ages or now cities, in particular, are critical to innovation. Cities are a type of community that produces a high cadence of collisions between a diverse set of individuals. This collision of people and ideas allows people to … [Read more...]

The Community Maturity Model™

May 16, 2019 By Rachel Happe

The Community Roundtable is 10 years old this spring. One of the first things we did when we started was to create the Community Maturity Model as a way to frame our view of how communities approaches develop over time. The Community Maturity Model™ serves several critical roles. It: Creates … [Read more...]

Open for Submissions: TheCR Awards 2019

May 14, 2019 By Kelly Schott

For the fourth year, TheCR Awards are recognizing the excellence in community management that members of TheCR Network share on a daily basis. We see our members sharing incredible community work on Roundtable calls, in discussion threads, and in case studies. We hear stories about how their work … [Read more...]

How Do I Improve Online Engagement?

November 27, 2018 By Shannon Abram

Online community engagement issues fall into two general buckets: tactical engagement issues and strategic engagement issues. If you don’t have people coming to your online community at all, you have a strategic issue; if people are coming but not engaging, you have a tactical issue. (Still not … [Read more...]

Profiles in Community: Designing a Network of Communities

August 28, 2018 By Rachel Happe

From One Community to a Network of Communities A decade ago, most organizational communities served one functional purpose. That might have been offering self-service support that lowered overall support costs while increasing resolution and satisfaction rates. It might have been a community of … [Read more...]

Introducing The Community Score: How mature is your community?

August 22, 2018 By Rachel Happe

Communities need different management at different stages Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions. As they grow and mature, however, communities need more mature and sophisticated management. When a community has … [Read more...]

CMGT 101: The Power of Smart Communication

June 27, 2018 By Shannon Abram

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]