How you welcome your new members matters - one of the most consistent findings in our State of Community Management research is on the impact of onboarding programs on getting new members to engage in a community. It makes sense – having someone welcome you, give you some ground rules on … [Read more...]
How can I use our community to empower members?
When individuals are inspired, engaged, and empowered they fuel a self-reinforcing positive feedback loop. Success breeds success because people see engagement rewarded, which in turn increases how comfortable they are engaging in the community themselves. People live up or down to the … [Read more...]
Managing Remote Teams: Ideas and Advice for Thriving Online
The dramatic spread of COVID-19 changed what life looks like for millions of people - forcing people to evaluate how thriving online can impact their work, school, and personal connections. Colleges and Universities embraced virtual learning. Employers are closing offices and encouraging people … [Read more...]
Crisis Engagement Guidelines
As a rule, community professionals work to minimize their engagement in a community, preferring to focus on orchestrating and designing the environment, so others engage. In a crisis, however, stepping in and providing a steady, moderating voice is required as anxiety takes hold. Crisis engagement … [Read more...]
The Role of Communities in Innovation
Communities play a critical role in innovation. Whether in the middle ages or now cities, in particular, are critical to innovation. Cities are a type of community that produces a high cadence of collisions between a diverse set of individuals. This collision of people and ideas allows people to … [Read more...]
The Community Maturity Model™
The Community Roundtable is 10 years old this spring. One of the first things we did when we started was to create the Community Maturity Model as a way to frame our view of how communities approaches develop over time. The Community Maturity Model™ serves several critical roles. It: Creates … [Read more...]
Open for Submissions: TheCR Awards 2019
For the fourth year, TheCR Awards are recognizing the excellence in community management that members of TheCR Network share on a daily basis. We see our members sharing incredible community work on Roundtable calls, in discussion threads, and in case studies. We hear stories about how their work … [Read more...]
How Do I Improve Online Engagement?
Online community engagement issues fall into two general buckets: tactical engagement issues and strategic engagement issues. If you don’t have people coming to your online community at all, you have a strategic issue; if people are coming but not engaging, you have a tactical issue. (Still not … [Read more...]
Profiles in Community: Designing a Network of Communities
From One Community to a Network of Communities A decade ago, most organizational communities served one functional purpose. That might have been offering self-service support that lowered overall support costs while increasing resolution and satisfaction rates. It might have been a community of … [Read more...]
Introducing The Community Score: How mature is your community?
Communities need different management at different stages Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions. As they grow and mature, however, communities need more mature and sophisticated management. When a community has … [Read more...]
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