'Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.' When Ferris Bueller spoke these immortal words he probably wasn't talking about missing out on great content online, but it's the first thing I thought of when discussing rolling out a Friday link … [Read more...]
A Community of Mustaches Changes the World
As sure as the leaves in New England turn into a technicolor display every Fall, so too can you expect the month of November to usher in a wave of mustaches. Some are robust and luxurious, some are...less so, but nonetheless the men (and women) of Movember raise money for prostate … [Read more...]
Community Maturity Case Study: Rebtel
As a thank you to those who participated in the 2013 State of Community Management quantitative study we selected 3 participants to receive an in-depth custom community assessment including performance benchmarks and next steps. Today we have one of those company’s, Rebtel’s, perspective on why … [Read more...]
Inside TheCR Network: Putting Faces to Best Practices
As we continue to advance the business of community we wanted to put faces and voices to some of the data we are collecting for our 2013 State of Community Management report. Data is great but nothing really beats a more personal take on that data. Add to that some real world tips that can be … [Read more...]
Inside TheCR Network: Thoughts on Scaling Up to Avoid Community Manager Burnout
The need to scale came up on two recent TheCR Network roundtable calls. On one Jeremiah Owyang of The Altimeter Group addressed potential causes of burnout as well as suggested the development of an escalation path as a way to scale thus avoiding burnout. Knowing the breadth and depth of experience … [Read more...]
The Case of Flat Hillary: How TheCR Network Kept Members Engaged and Connected During a Slow Time
Depending on your community, you may be heading toward a drop in engagement over the holidays. Community members are busy shopping, cooking, and hosting or attending holiday parties. While communities aligned with these activities may see higher engagement around the holidays, many communities will … [Read more...]
4 Members of TheCR Network Honored in 2012 State of Online Branded Communities Report
This week ComBlu, one of our partners in the community management training program released their annual report on online branded communities. And we are thrilled to see 4 members of TheCR Network called out in this important study, yet we’re not surprised. People who are willing to share their … [Read more...]
A Path to Community Maturity
A few of years ago The Community Roundtable debuted our Community Maturity Model (CMM) in the hopes that it would help members of TheCR Network, our advisory clients and, well, everyone advance the business of their communities. It has been wonderfully received over the years, but we often get … [Read more...]
Complexity, Simplicity and Why Community Is Difficult for Organizations
The markets that organizations deal with daily are complex. They always have been but that complexity used to be easy to ignore. Now we can no longer ignore it because it is playing out across the Internet in real-time, many people and organizations react by retrenching and becoming even more rigid … [Read more...]
The Social Executive: The Imperative to Succeed in Social Business
When I was at IDC and newly researching the social media space, I reported on a world of possibility that was opening up to us and radically changing the way we communicated and the way we organized ourselves for collaboration. But connecting dots in a theoretical way and actually working in a new … [Read more...]
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