By Shannon DiGregorio, Relationship Manager at The Community Roundtable It's that time of year! My inbox is full of (dangerous) sale emails and the mall is now a terrifying cross between Mad Max and my nightmares. In the spirit of getting into the spirit we've pulled together a list of items … [Read more...]
The Best Advice for Community Managers (From Community Managers)
Today's post comes from our newest team member at The Community Roundtable, Shannon DiGregorio. We think you'll agree that she knows her stuff. We are thrilled to have her on board. Last week several members of the The Community Roundtable team along with over a dozen members of TheCR Network … [Read more...]
The Value of Community Management by the Numbers (Infographic)
One of the best parts of this year’s State of Community Management: The Value of Community Management report was that for the first time we were able to pull together quantitative data from community managers. It’s a great way to understand what is happening in the discipline of community … [Read more...]
The People You’ll Meet in Community Management Training
It's an exciting time of year. Kids are headed back to school, offices are buzzing again with an increased workload and manager's thoughts turn to productivity. Those interested in bettering their social media and community management team's engagement skills are gathering together online starting … [Read more...]
Inside TheCR Network: Summer Slowdown for Online Communities
It was the last week of June and a discussion started inside TheCR Network on dips in community engagement. The member who started the discussion had a newer community (under 1 year), was seeing a continuing decrease in participation and starting to feel panicky. It's something that is not uncommon, … [Read more...]
Habits of Highly Effective Community Managers
We are honored and excited to be filling in tomorrow as the host for #CommBuild Twitter chat (1p Eastern, 1oam Pacific. The topic is taken from a presentation Jim Storer, Joshua Paul and Maggie McGary gave last fall at the ASAE conference entitled "8 Habits of Highly Successful Online Community … [Read more...]
The Power of Change and Why TheCR Network Matters
I was obviously an early believe in the power of online communities and networks to generate value for organizations and over the years I have been gratified to see many of my beliefs born out through experience and data. One of the reasons that I always believed communities were so powerful was … [Read more...]
Community In Real Life
(Originally published in TheCR News - our monthly newsletter.) We were recently reminded about the power of taking online communities offline through this short video. This is an approach we strive to embrace at TheCR. Why? Create Member Collisions - Our members benefit from interacting … [Read more...]
Community Managers: Voice Concerns, Gather Data, Solve Challenges…Pass It Along
Today's post comes from Maria Ogneva, Head of Community at Yammer, Inc. As one of our Advisory Board members for this year's State of Community Management report, Maria is very interested in gathering data to help Yammer with their community efforts but also to help every organization who seeks … [Read more...]
Inside TheCR Network: Thoughts on Scaling Up to Avoid Community Manager Burnout
The need to scale came up on two recent TheCR Network roundtable calls. On one Jeremiah Owyang of The Altimeter Group addressed potential causes of burnout as well as suggested the development of an escalation path as a way to scale thus avoiding burnout. Knowing the breadth and depth of experience … [Read more...]
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