The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

The Economics of Culture Change

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Why is Culture Change Such a Strategic Priority? Culture change is a hot topic in organizational development and leadership circles and for good reason; there is finally a growing understanding of its impact on the performance of organizations. The economics of culture change is driven by … [Read more...]

The Impact of the COVID Crisis on Community Teams

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Every year, in the spring, we produce the State of Community Management report and we typically collect the data for that report in the early part of each year. This year followed that pattern so we were done collecting data before the COVID crisis hit. We knew we needed to understand how the COVID … [Read more...]

2020 SOCM Report: Changing the Way the World Works

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It's a bold statement, that communities are changing the way the world works. On the other hand, it is about time. Changes in society, the economy, technology, health, and the environment are revealing gaping cracks in our organizational governance model, our leadership approach, and how we … [Read more...]

Communities Enable Thriving and Adaptive Ecosystems

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​Communities are often mistaken as approaches for a single use case – and they can be successful that way. ​ ​ “The community is a really critical tool in helping us to expand our audience and bring more traffic to our website, in a way that no amount of marketing can do.” Allison Dolan, … [Read more...]

Five Best Practices for Onboarding New Members

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How you welcome your new members matters - one of the most consistent findings in our State of Community Management research is on the impact of onboarding programs on getting new members to engage in a community. It makes sense – having someone welcome you, give you some ground rules on … [Read more...]

How can I use our community to empower members?

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When individuals are inspired, engaged, and empowered they fuel a self-reinforcing positive feedback loop. ​ Success breeds success because people see engagement rewarded, which in turn increases how comfortable they are engaging in the community themselves. People live up or down to the … [Read more...]