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3 Ways to Increase Member Engagement From SAS, Cloudera, and National Instruments

December 10, 2020 By Shannon Abram

Need to increase engagement in your online community? Three companies share ways they increase engagement with their online audience. If you are struggling with engagement in your online community then you aren't alone. Improving and maintaining online engagement is the number one challenge for … [Read more...]

Community Case Studies, Community Management Best Practices, Research, State of Community Management, Strategy

3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

December 3, 2020 By Shannon Abram

3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]

Research, Strategy
collaboration, community engagement drivers, cs, customer community, customer experience, customer service, customer support, cx, eduation, engagement, khoros, Social Support, vanilla

Now Enrolling: Developing a Community Roadmap Workshop

November 17, 2020 By Shannon Abram

The best way to improve the performance of your community is to ask for the investments you need that ensure it. But asking without context, data, or analysis is just a wish - one that is easily dismissed. A community roadmap is an effective way to educate, set expectations for, and secure budget … [Read more...]

Strategy, Training
2021, 2021 planning, community workshops, gap analysis, research, roadmap, Strategy, workshop

Executive Perspectives on How the Way the World Works is Changing

October 16, 2020 By Rachel Happe

Every year members of TheCR Network, who are among the world's most innovative practitioners in helping organizations transform their culture and communication practices, convene for TheCR Connect. This year, that looks a little different - and we've staggered sessions throughout the month of … [Read more...]

Community ROI & Benefits, Leadership, Presentations, Research, State of Community Management, Strategy, The Social Executive
connect, SOCM

The Crisis of Organizational Communications

July 28, 2020 By Rachel Happe

How organizations communicate

Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications in 2020 is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes … [Read more...]

Community Manager Role, Leadership, Strategy
communications, Employee Communications, Employee Community, Internal Comms, internal community, musings

The Economics of Culture Change

July 14, 2020 By Rachel Happe

Community ROI metrics

Why is Culture Change Such a Strategic Priority? Culture change is a hot topic in organizational development and leadership circles and for good reason; there is finally a growing understanding of its impact on the performance of organizations. The economics of culture change is driven by … [Read more...]

Community Manager Role, Community ROI & Benefits, State of Community Management, Strategy
communications, Employee Communications, Internal Comms, internal communications

The Business of Community

May 11, 2020 By Shannon Abram

Business of Community

Organizations around the world are discovering the immense potential of online community programs. Whether you are scrambling to engage remote employees on an intranet, or stay connected to your members and audience in virtually, community can solve for nearly every organizational … [Read more...]

Build, Community ROI & Benefits, Leadership, Presentations, Strategy, The Social Executive, TheCR Network Webinars
business, rachel happe, webinar

2019 Edition of the Community Maturity Model

May 16, 2019 By Rachel Happe

How to improve online engagement

The Community Roundtable is 10 years old this spring. One of the first things we did when we started was to create the Community Maturity Model as a way to frame our view of how communities approaches develop over time. The Community Maturity Model serves several critical roles. It: Creates … [Read more...]

Community Management Best Practices, Community Maturity Model, Research, Research, Resources, Strategy
CMM, Community Maturity Model

5 Online Community Predictions for 2019

December 10, 2018 By Rachel Happe

5 community predictions for 2019

2018 was an amazing year of change for the community management industry - and a year where I have seen more progress than in any of the preceding years in terms of strategic attention, maturing of community management practices, and impact on the organizations using community approaches to … [Read more...]

Strategy
2019, predictions, rachel happe

Calculating Community ROI: Measuring the Networked Value of Engagement

September 19, 2018 By Shannon Abram

how to calculate community ROI

Few teams know their community ROI Our State of Community Management research revealed that despite the high returns we calculated, only 41% of those surveyed say that they are able to calculate value in any way themselves, and only 23% have taken the next step to calculating ROI for their community … [Read more...]

Community ROI & Benefits, Research, Strategy
community management, ROI, value

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