Missed the SOCM 2019 webinar? Access the Archive here. During the SOCM 2019 the audience asked GREAT questions. In case you missed the webinar or were too engrossed in the slides to check out the chat, we've saved the Q&A for you. We even added in some answers to questions we didn't get to … [Read more...]
Best Practices for Content Programming
Intrigued by TheCR Network, but want to learn more about what membership entails before joining? Watch Hillary Boucher share a special look inside TheCR Network. In June Hillary shared a look at the research, programming and professional development available exclusively to Network … [Read more...]
Best Practices for Training a New Community Manager
Intrigued by TheCR Network, but want to learn more about what membership entails before joining? Watch Hillary Boucher share a special look inside TheCR Network. In March Hillary shared a look at the research, programming and professional development available exclusively to Network members and … [Read more...]
Best Practices for Online Community Platform Migration
Intrigued by TheCR Network, but want to learn more about what membership entails before joining? Watch Hillary Boucher share a special look inside TheCR Network. In January Hillary shared a look at the research, programming and professional development available exclusively to Network members and … [Read more...]
Best Practices for New Member Welcome Programs
Intrigued by TheCR Network, but want to learn more about what membership entails before joining? Watch Hillary Boucher share a special look inside TheCR Network. In this exclusive webinar, Hillary highlighted best practices for new member welcome programs - and why a … [Read more...]
The Benefits of Community Benchmarking
Do you ask these questions as you do community planning? What’s next for my community? How do I provide community insights to my organization and executive stakeholders? Where is my community budget best spent? How do I help my stakeholders understand what goes into community management? How do I … [Read more...]
Best Practices for New Member Leadership Programs
Every online community – internal (employee community) and external (custom community) – has a handful of dedicated members who contribute more than the rest. Whether you have a formal superuser, advocacy, or membership leadership program, or informally track and interact with these members, now is … [Read more...]
How to Build a Community-Based Support Model: A Webinar with Ian White
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - you … [Read more...]
The State of Community Management Webinar
Last week, we presented key findings from our State of Community Management report with Natanya Anderson from Powered. We had an overflow of great questions and so much content it was hard to get everything in so I'm including the slides (the audio recording is here) and my responses to the … [Read more...]
Webinar: The Online Community Manager – What’s This New Job Really About?
Ever wonder the the heck this Community Manager job is anyway? What are they responsible for and what do they do all day? Even more importantly, do you wonder if and why you actually need a community manager? We will be doing a roundtable webinar this Thursday with introNetworks to tackle some of … [Read more...]
