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Community Reporting Resources

Articles
Podcasts
Case Studies
Research

Community reporting (aka metrics and measurement) helps organizations understand the “why” of community approaches and the results they see when they do. 

Community teams are often responsible for collecting, analyzing, and reporting back to the organization, which evolves as the community grows. The same occurs as a community program matures: Beginning with activity metrics and anecdotal evidence of behavior change to more performance and behavior-based metrics.

One of the most daunting aspects of community management for many community managers is how to tackle metrics and measurement. There are so many things to measure, track and report on. And then – what’s the best way to share this data. Weekly? Monthly? With your whole team? Executive reports?

It can become overwhelming quickly. But it doesn't have to! Use the community reporting resources below to inform your metrics and measurement strategy.

community reporting resources

Articles

Why ‘Knowing Your Numbers’ is so Important in Community Management
How Communities Harness Low-Code and Pro-Code Technology
Community Ecosystem Map
Community Ecosystem Map: My framework for mapping content and programs
Four Ways to Improve Community Reporting
Four Ways to Improve Community Reporting
Growing Organizational Interest in Community Metrics
Growing Organizational Interest in Community Metrics
Moderation vs. Censorship in Online Communities
Moderation vs. Censorship in Online Communities
Best Practices for Community Posting Guidelines
Best Practices for Community Posting Guidelines
Behavior Modeling: Setting a Good Example in Your Community
Behavior Modeling: Setting a Good Example in Your Community
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Podcast Episodes 

Community Conversations – Episode #82: Chris Catania on Community Leadership
Leveraging Data Analytics for Community Success
Using MVPs to Power Effective Communities
Community Conversations - Michelle Sneck Ph.D.
Community Building at USAA
Community Conversations - Episode #91 - Catherine Hackney on Community Tools
Catherine Hackney on Community Tools
Melissa Westervelt
Melissa Westervelt on Policies and Governance
Community Conversations – Episode #88: Adam Ballhaussen on Technology Integration and Optimization
Adam Ballhaussen on Technology Integration and Optimization
Kelly Munro on Content and Programs
Catherine Hackney on Member Onboarding
Catherine Hackney on Member Onboarding
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Reporting Case Studies

Outstanding community dashboard
The power of an award-winning dashboard
Benchmarking Community Performance
Benchmarking Community Performance
community dashboards
Using Community Dashboards to Tell a Story

Research

State of Community Management 2023
State of Community Management 2023
The Value of Community: Behavior Change to ROI
The Value of Community: Behavior Change to ROI
how to calculate community ROI
Research Brief: Calculating Community ROI

Want more resources to help improve your online community reporting?

Community Reporting Resources

ROI Resource Bundle

The ROI Resource Bundle in TheCR Library curates community reporting resources around metrics and measurement that demystify online community return on investment. 

The resource bundle is a living asset, with new content added throughout the year.

Subscribe to the resource bundle for just $150/annually or access all assets in TheCR Library for just $30/month. 

Community Engagement Resources - TheCR Library

TheCR Library

Subscribe to TheCR Library and get unlimited access to our best-in-class research, online community benchmarks, and proven frameworks and models, all refreshed monthly.  Resources include hundreds of case studies, tools, templates, and more.

Access all assets in TheCR Library for just $30/month.

Community Engagement Resources - TheCR Network

TheCR Network

TheCRNetwork is the private, confidential membership organization for people leading the online community and change management efforts at global organizations. Members have unlimited access to live programming, training, discussion groups, community concierge services, and all our learning resources for one annual membership fee.

Membership in TheCR Network starts at $,1.995/year. Discounted memberships are available for non-profit organizations. Email us to learn more.

Community best practices

Resources for the people who build online communities.

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