The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Save the Date: Customer Community Summit is June 15th

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After a two-year hiatus, we are thrilled to welcome our community audience back to Boston for a one-day, exclusive customer community summit. This all-inclusive experience will take place at Convene Boston on Wednesday, June 15, 2022. This event is designed for community professionals working with … [Read more...]

Customer Community Summit

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After a two-year hiatus, we are thrilled to welcome our community audience back to Boston for a one-day, exclusive customer community summit. This all-inclusive experience will take place at Convene Boston on Thursday, June 16, 2022. This event is designed for community professionals working with … [Read more...]

The Evolution of Customer Communities

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In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are now handed the task of not just connecting with a brand’s audience, but deciding what kind of engagement is needed, and how to build a long-term strategy to … [Read more...]

Community Skills in Internal vs. External Communities

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In The State of Community Management, our comparison of internal and external communities described them as “similar, but different.” That holds true for internal and external community professionals as well. Our research finds that, when you focus on active members, the engagement profile of … [Read more...]