The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Community Gamification with April Uzarski

By

Community Gamification with April Uzarski

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua.

Episode Two features April Uzarski, Associate Director, Tech Community at Xandr on community gamification. She and Anne discuss how the Girl Scouts got gamification right, how even a simple gamification and rewards program can make a big impact, and how they reward their community members.

If you haven’t downloaded your free copy of The NEW Community Manager Handbook you can get it here.

Listen to Community Gamification with April Uzarski

Podcast (handbook-podcast): Play in new window | Download

Subscribe: RSS | More

About April Uzarski

April is a results-oriented community professional. She has a history of delivering engaging and inclusive programming to drive community adoption and retention. A passionate people manager, April is focused on career growth and optimizing team operations. She is equipped with solid communication skills that successfully span the C-Suite to junior employees. April has comprehensive experience working across departments to deliver key business results, and growing the team’s ROI YoY. She is enthusiastic, creative, and eager to learn. April has previously shared her community expertise at events like TheCR Connect, and with peers in TheCR Network.

About The NEW Community Manager Handbook

The NEW Community Manager Handbook features 21 profiles of community leaders sharing advice and ideas on everything from accessibility, hiring, strategy, gamification, engagement, technology, and more. Each profile is paired with research from the State of Community Management reports and includes tactical advice for implementing what you’ve learned.

Download the New Community Manager Handbook

You can find more resources for developing and managing a community gamification program here.

CM-Handbook-Transcript-AprilUzarskiDownload

Building Community Teams with Lisa Tallman

By

Lessons from the NEW Community Manager Handbook - Episode One - Lisa Tallman on Building Community Teams

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua.

Episode One features Lisa Tallman, VP, Data and Information Management at Easterseals, on building community teams. She and Anne discuss building a business case to support community resourcing, finding community talent inside your organization, having the right mindset for hiring for your specific needs, and more.

If you haven’t downloaded your free copy of The NEW Community Manager Handbook you can get it here.

Listen to Building Community Teams with Lisa Tallman:

Podcast (handbook-podcast): Play in new window | Download

Subscribe: RSS | More

About Lisa Tallman

As an organizational leader, I initiate and execute strategies that make work easier; advance employee expertise and confidence; and boost organizational advantage and performance. I engender trust, share expertise and engage stakeholders in solving complex challenges and designing new ways of operating that serve them and the organization.

I embrace the power of technologies and platforms to help employees, customers and partners. That said, people are any organization’s most important resource and are the most important contributor to successes, big and small. I enjoy helping individuals and teams embrace their potential, create and use all available tools to design pathways for their own success and that of the organization every day.

Areas of expertise include: strategy development; change leadership; analysis, assessment and evaluation; project management; strategic planning; resource allocation; roadmaps; diverse audience communications; operational performance integrity; cost management and budgeting; executive advising; process redesign; work streamlining; vendor selection, negotiations and management; dashboards and reporting; training and professional development; presentations; public speaking; and professional organizational engagement and expertise sharing.

Please feel free to reach out to me through LinkedIn, or by emailing me at lisatallman@gmail.com.

About The NEW Community Manager Handbook

The NEW Community Manager Handbook features 21 profiles of community leaders sharing advice and ideas on everything from accessibility, hiring, strategy, gamification, engagement, technology, and more. Each profile is paired with research from the State of Community Management reports and includes tactical advice for implementing what you’ve learned.

Download the New Community Manager Handbook
CM-Handbook-transcript-LisaTallmanDownload

Community Conversations – Episode #80: Marjorie Anderson

By

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #80 of Community Conversations features Marjorie Anderson, Product Manager, Digital Communities at Project Management Institute, and Founder of Community by Association, LLC.

On this episode we chat with Marjorie about her recent trip to Dubia to attend the Dubai Association Conference, how live, in-person events have changed in this post-pandemic era, and advice for anyone attending IRL events. We also discuss the upcoming CLIX event in Memphis, TN, where Marjorie is the Conference Chair!

Listen now:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

About Marjorie: Marjorie Anderson is an experienced community management professional with expertise in building a large global community for associations and plays a leading role in developing Digital Communities at Project Management Institute. She is the Founder of Community by Association, L.L.C., an organization that dually supports community management practitioners in associations and nonprofits and that provides information and resources to these organizations enabling them to build a solid foundation for their community programs. She is skilled at developing cohesive community strategies that connect to organizational goals and consider the full user experience across an organization’s digital ecosystem. Find Marjorie here and here.

Discussed in the podcast:

Community Leaders Institute eXpo: On April 4-5, 2022 at the Renasant Convention Center in Memphis, TN, CLIX will bring together community professionals from all industries to provide training, best practices and community building, helping you to implement them into your day-to-day operations. Learn from leaders with years of expertise and connect with professionals who are facing (and have faced) similar challenges that will help you prepare for the future of work.

CommunityConversations-Transcript-MarjorieAndersonDownload

Community Conversations – Episode #78: Stephanie Weiner

By

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #78 of Community Conversations features Stephanie Weiner Director, Digital Strategy & Engagement at the Association of American Medical Colleges (AAMC).

We chat about converting digital skeptics, using a playbook to scale community initiatives, and replacing email with community programs to create evergreen knowledge bases online.

Listen now:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Community Conversations – Episode #77: Jeremy Meiss

By

Episode #77 features Jeremy Meiss, Director, DevRel & Community at circleci.

Jeremy shares a look at how circleci connects with their audience through developer relations programs.

Using Orbit to connect their community channels, Jeremy and his team provide a single pane of glass into the developer journey, and can easily track and measure the impact of individual members.

This episode of Community Conversations is sponsored by Orbit. Learn more about Orbit here.

LISTEN NOW:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Lance Yoder and John L. Moore on Workforce Collaboration

By

Conversations with Community Managers - Lance Yoder and John L. Moore on Workforce Collaboration

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. 

Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner and John L. Moore, Lead Technology Architect and Microsoft MVP at Cerner.

Lance and John share how they use Office 365 to unite their global workforce in over 18,000 communities. They also share the genesis of their popular “What to use, When?” graphic, and share ideas for improving workplace collaboration.

thumbnail image 1 of blog post titled [Ignite Recap] Cerner finds sweet spot with Microsoft 365 Groups, SharePoint, Teams and Yammer

This episode of Conversations with Community Managers is sponsored by Microsoft.

Listen now:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Listen to more episodes of Conversations with Community Managers.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Esha Singh on Empowering Members

By

Esha Singh, Product Manager at Workday.

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. 

Episode #73 features Esha Singh, Product Manager at Workday.

In this episode of the podcast, Esha shares how to empower members to keep coming back, the differences between a transactional community vs experience focused community, and how determination is a underrated superpower!

Listen now:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Listen to more episodes of Conversations with Community Managers.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Elizabeth Kohler on Engaging Online Learners

By

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. 

Episode #72 features Elizabeth Kohler, Social Learning & Collaboration Architect at Cleveland Clinic.

In this episode of the podcast, Elizabeth shares how to get learners comfortable with using an online learning platform, strategies for pulling engagement in a social learning community into the classroom, and the benefits of using a cloud-based platform for learning and social sharing.

Elizabeth shares best practices including defining your learning cultures, starting with a definition of success, and getting executive buy-in and support.

This episode of Conversations with Community Managers is sponsored by Jive Software.

Listen Now:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

About Elizabeth:

Elizabeth has an extensive background in the design and development of online collaboration communities, adult learning programs (eLearning, classroom and blended courses), and video/graphic production. A majority of her career experience has been in the healthcare industry, and she is skilled in picking up new information quickly, whatever the topic. She finds motivation in challenges, change, and diversity. She is continually recognized for her creativity, problem-solving, and positive attitude. She is an outgoing, optimistic person with a passion for lifelong learning, adventure, and personal development.

Listen to more episodes of Conversations with Community Managers.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Lili McDonald on Being Comfortable with Community Technology

By

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

Episode #69 features Lili McDonald.

In this episode of the podcast, Lili shares her experience with online community technology platforms, how community managers can streamline community operations, the power of an online form, and how setting boundaries can help you stay sane.

Listen Now:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Find more episodes of Conversations with Community Managers here.

About Conversations with Community Managers*

To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.

Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.

These episodes are a great way to begin to understand the nuances of community strategy and management.

Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Brian Oblinger on Customer Experience

By

Brian Oblinger - Customer Experience

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, customer experience, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

Episode #67 features Brian Oblinger.

In this episode of the podcast, Brian shares his perspective on why customer experience is a powerful brand differentiator. He also discusses how community programs can impact the end-to-end experience for customers, members, employees, and the power of communities at scale.

Listen Now:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Find more episodes.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.