Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at all types of companies. The COVID-19 pandemic tipped communities from a nice-to-have to a must-have. Suddenly, the value of connecting employees and … [Read more...]
The Evolution of Customer Communities
In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are now handed the task of not just connecting with a brand’s audience, but deciding what kind of engagement is needed, and how to build a long-term strategy to … [Read more...]
Building Effective Content Programs for Your Online Community
Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they serve two different roles for communities. Content gives people a reason to visit (and return to) an online community, while programs create opportunities for … [Read more...]
State of Community Management 2021 Webinar
Join The Community Roundtable and Higher Logic for a look at the findings from the 12th annual State of Community Management report. … [Read more...]
Executive Perspectives on How the Way the World Works is Changing
Every year members of TheCR Network, who are among the world's most innovative practitioners in helping organizations transform their culture and communication practices, convene for TheCR Connect. This year, that looks a little different - and we've staggered sessions throughout the month of … [Read more...]
Connect 2020: Changing the Way We Work
Note: We’ve reimagined our annual community conference, TheCR Connect, to be a month-long community celebration. To learn more about Connect 2020, and our nine community-focused learning tracks visit the Connect 2020 page. Unsurprisingly, executive support is a huge factor in … [Read more...]
The State of Community Management 2020 Webinar Archive
The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online … [Read more...]
The State of Community Management 2020 Webinar
Join Rachel Happe for The State of Community Management 2020 webinar on June 3, 2020 at 1pm ET. … [Read more...]
Webinar: Unlocking Community Engagement
Great engagement can be the differentiator between stagnation and growth for a brand. Communities are a proven catalyst in propelling engagement if driven properly. In recent research, the impact of a community with advanced strategy was 100% positive. Khoros has collaborated with The Community … [Read more...]
Podcast: SOCM 2019 Highlight – Community Leadership is Unevenly Distributed
Join TheCR’s Rachel Happe, Principal and Co-Founder of The Community Roundtable, as she chats with Marjorie Anderson, CSPO, Manager, Digital Communities at the Project Management Institute, about the State of Community Management 2019 report. In Episode #62, Rachel and Marjorie discuss … [Read more...]
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