SOCM

State of Community Management 2021 Webinar

June 9, 2021 By Shannon Abram

Join The Community Roundtable and Higher Logic for a look at the findings from the 12th annual State of Community Management report. … [Read more...]

Executive Perspectives on How the Way the World Works is Changing

October 16, 2020 By Rachel Happe

Every year members of TheCR Network, who are among the world's most innovative practitioners in helping organizations transform their culture and communication practices, convene for TheCR Connect. This year, that looks a little different - and we've staggered sessions throughout the month of … [Read more...]

Connect 2020: Changing the Way We Work

September 1, 2020 By Shannon Abram

Note: We’ve reimagined our annual community conference, TheCR Connect, to be a month-long community celebration. To learn more about Connect 2020, and our nine community-focused learning tracks visit the Connect 2020 page. Unsurprisingly, executive support is a huge factor in … [Read more...]

The State of Community Management 2020 Webinar Archive

June 15, 2020 By Shannon Abram

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online … [Read more...]

The State of Community Management 2020 Webinar

June 3, 2020 By Shannon Abram

Join Rachel Happe for The State of Community Management 2020 webinar on June 3, 2020 at 1pm ET. … [Read more...]

Webinar: Unlocking Community Engagement

October 30, 2019 By Shannon Abram

Great engagement can be the differentiator between stagnation and growth for a brand. Communities are a proven catalyst in propelling engagement if driven properly. In recent research, the impact of a community with advanced strategy was 100% positive. Khoros has collaborated with The Community … [Read more...]

Podcast: SOCM 2019 Highlight – Community Leadership is Unevenly Distributed

October 24, 2019 By Shannon Abram

Join TheCR’s Rachel Happe, Principal and Co-Founder of The Community Roundtable, as she chats with Marjorie Anderson, CSPO, Manager, Digital Communities at the Project Management Institute, about the State of Community Management 2019 report. In Episode #62, Rachel and Marjorie discuss … [Read more...]

Podcast: SOCM 2019 Highlight – Communities Propel Engagement

August 19, 2019 By Shannon Abram

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Jeff Ross, Community Manager at Humana about the … [Read more...]

Trends in Community Management Staffing

July 29, 2019 By Shannon Abram

34% of community professionals surveyed in the State of Community Management 2019 are still on teams of one, with the average community team now at six individuals, four of whom are full-time. Surprisingly, the size of a team currently does not show consistent correlation to use case, the number … [Read more...]

Inconsistency in Community Roles Creates Uncertainty

July 15, 2019 By Shannon Abram

Community roles are more differentiated than they were just a few years ago, but they still lack consistency and rationalized salaries. Our sample includes individual contributors all the way up to vice presidents and over a third of community teams include more specific roles, including community … [Read more...]