The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • Who we are
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
      • TheCR Awards 2020
      • TheCR Awards 2019
      • TheCR Awards 2018
      • TheCR Awards 2017
    • Careers
      • 2022-23 Community Management Fellow
  • What we do
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
    • Research
      • The State of Community Management
        • SOCM 2022
        • SOCM 2021
        • SOCM 2020
      • Community Careers and Compensation
      • The Community Manager Handbook
        • 2022 Edition
        • 2015 Edition
      • The Social Executive
      • Special Reports
    • Training and Events
      • Upcoming Events
      • Data-Driven Community Management Workshop
      • Connect
        • Connect 2023
        • Connect 2022
      • Community Technology Summit
      • Training
      • Resource Bundles
    • Resources
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Who we serve
    • Resources for Community Managers
    • Community Program Owners
    • Community Executives
  • TheCR Network
    • Member Login
    • Join TheCR Network
    • Roundtable Call Library
  • TheCR Library
    • Subscriber Login
    • Subscribe to TheCR Library

Professional Communities Unleash Potential

January 11, 2021 By Claire O'Brien

Professional Communities Unleash Potential

Online communities hold incredible potential; they increase collaboration, they connect far-reaching individuals, and they power meaningful behavior change. Specifically, professional communities provide new opportunities to deepen relevance with members, provide significant ROI back to … [Read more...]

Customer Communities Elevate the Customer Experience

November 10, 2020 By Claire O'Brien

This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research, produced by The Community Roundtable. It is a collaboration between The Community Roundtable and Vanilla Forums and compares the results of two data … [Read more...]

Mature Communities Power the Customer Experience

August 12, 2020 By Claire O'Brien

Mature Communities Power the Customer Experience

A New State of Community Management eBook You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked at three ways mature online communities have a meaningful and measurable impact on the customer … [Read more...]

Communities Powering Change

April 7, 2020 By Claire O'Brien

How to transform your organization with Community Management

Organizations around the world are realizing what we already all knew - there is immense power in online communities. Communities programs have the unique ability to empower online collaboration, eliminate operational bottlenecks, and increase efficiency across the organization - all at the same … [Read more...]

The Value of Community: Behavior Change to ROI

February 3, 2020 By Claire O'Brien

The Value of Community: Behavior Change to ROI

The value of community is most easily seen in the way communities help achieve many business goals more efficiently than traditional transactional approaches. ​ By crowdsourcing experience within a bounded and vetted community, organizations can:Extend marketing impact through advocacyMore … [Read more...]

Crowdsourcing Innovation to Create Business Value

October 5, 2016 By Claire O'Brien

Crowdsourcing and business value

Crowdsourcing Innovation White Paper The value of crowdsourcing innovation generated three types of benefits across multiple dimensions: Amplification of Member Voice100% of respondents agreed that creating opportunities for customer and employees to have a voice that is heard and responded … [Read more...]

Building a Community Roadmap

July 23, 2015 By Claire O'Brien

Building A Community Roadmap eBook

The State of Community Management research shows that the best–in-class communities are more likely to be able to translate an approved strategy into realistic planning. As a result, 85 percent of them can measure their value, however building a roadmap can be a daunting task for any … [Read more...]

Defining Community Management Roles

July 23, 2015 By Claire O'Brien

Community Manager Responsibilities

The eBook, sponsored by Jive, uses our research to target one of the pain points we most often hear from community professionals – the lack of clear role definitions in community management. This is a problem for human resources professionals and hiring managers – because standards … [Read more...]

Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
Blog
Newsletter
About TheCR Network
About TheCR Library
About TheCR Academy

LOGIN
TheCR Network
TheCR Library
TheCR Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter