Best Practices Archives

A Day In the Life of This Community Manager

January 23, 2012 By Hillary Boucher

It's Community Manager Appreciation Day and we sure have a funny way of showing our appreciation for ours...by having her write a blog post. But we thought detailing what a community manager does day in and day out may help those who work with them to appreciate them all the more. And she makes it … [Read more...]

Community Manager Burnout

January 19, 2012 By Leanne Chase

When I saw the topic for yesterday's Twitter #cmgrchat, I thought it was a good one to discuss, particularly now. The holidays just ended where everyone feels stretched in too many directions. It's January so the business expectations for a New Year are fresh in everyone's mind and people are … [Read more...]

Community Management 101 Webinar – Key Take-Aways

January 17, 2012 By Hillary Boucher

Talk of community management is all the rage these days and last week I sat in on the Focus Roundtable Webinar: Community Management 101: The Start-Up Edition. Four experienced community managers — Evan Hamilton (UserVoice), Thomas Knoll (Launch Rock), Alison Hillman (BranchOut), and Sarah-Jane … [Read more...]

A Big Old School IOU

January 10, 2012 By Leanne Chase

We are thrilled to have a guest post today from Dawn Lacallade, a recognized thought leader in the social marketing and online community space. She is a long standing member of TheCR Network and has taken a lead role in helping to develop the community management training program we are delivering … [Read more...]

Communities and the Value of Answering Unarticulated Needs

January 6, 2012 By Rachel Happe

We had an excellent member call late last year with John Stepper of Deustche Bank who is working on a training course to help employees manage their reputation inside the organization. This conversation about influence and reputation is very active on the social web but taking that inside the … [Read more...]

Top Ten from The Community Roundtable Blog for 2011

December 27, 2011 By Leanne Chase

In case you missed them. Here are the posts that were the most read, most passed around and most talked about in 2011 from our blog. Want a Successful Community? Don't be a Social Media Manager Community Management Lessons for Dr. Martin Luther King, Jr Google+ for Community … [Read more...]

Count Me In: Why This Community Manager Is Excited About the Upcoming Training

December 16, 2011 By Hillary Boucher

I fell into community management and social media organically, as a volunteer for community organizations and not-for-profits that were important to me. I had always planned on re-entering the work force after starting a family and it turns out I had a skill set that developed from my volunteer … [Read more...]

Trends and Predictions? We’re Not Quite Ready Yet

December 14, 2011 By Leanne Chase

It's that time of year again where there will be a lot said about what may happen next year in social business and community management. We're not quite ready to post our thoughts here yet, that will come after our December 20th TheCR Network weekly call. But here are a few predicted trends that … [Read more...]

Introducing TheCR Focus: Your Guide to The Business of Community

October 26, 2011 By Jim Storer

When Rachel and I started building The Community Roundtable in 2009, we had a decision to make. Who to serve? We agreed it was hard to build a truly customer-focused business if you tried to serve too many constituents. In the end, we agreed to focus on the people we thought really needed help... … [Read more...]

A Conference Focused on the Business of Community

October 4, 2011 By Rachel Happe

There are a wide variety of events and conferences of interest to community leaders these days - from those explicitly focused on community management to those focused on social media, communications, specific tools, functional processes, or on digital content - but there are very few events that … [Read more...]