Talk of community management is all the rage these days and last week I sat in on the Focus Roundtable Webinar: Community Management 101: The Start-Up Edition. Four experienced community managers — Evan Hamilton (UserVoice), Thomas Knoll (Launch Rock), Alison Hillman (BranchOut), and Sarah-Jane … [Read more...]
A Big Old School IOU
We are thrilled to have a guest post today from Dawn Lacallade, a recognized thought leader in the social marketing and online community space. She is a long standing member of TheCR Network and has taken a lead role in helping to develop the community management training program we are delivering … [Read more...]
Communities and the Value of Answering Unarticulated Needs
We had an excellent member call late last year with John Stepper of Deustche Bank who is working on a training course to help employees manage their reputation inside the organization. This conversation about influence and reputation is very active on the social web but taking that inside the … [Read more...]
Top Ten from The Community Roundtable Blog for 2011
In case you missed them. Here are the posts that were the most read, most passed around and most talked about in 2011 from our blog. Want a Successful Community? Don't be a Social Media Manager Community Management Lessons for Dr. Martin Luther King, Jr Google+ for Community … [Read more...]
Count Me In: Why This Community Manager Is Excited About the Upcoming Training
I fell into community management and social media organically, as a volunteer for community organizations and not-for-profits that were important to me. I had always planned on re-entering the work force after starting a family and it turns out I had a skill set that developed from my volunteer … [Read more...]
Trends and Predictions? We’re Not Quite Ready Yet
It's that time of year again where there will be a lot said about what may happen next year in social business and community management. We're not quite ready to post our thoughts here yet, that will come after our December 20th TheCR Network weekly call. But here are a few predicted trends that … [Read more...]
Introducing TheCR Focus: Your Guide to The Business of Community
When Rachel and I started building The Community Roundtable in 2009, we had a decision to make. Who to serve? We agreed it was hard to build a truly customer-focused business if you tried to serve too many constituents. In the end, we agreed to focus on the people we thought really needed help... … [Read more...]
A Conference Focused on the Business of Community
There are a wide variety of events and conferences of interest to community leaders these days - from those explicitly focused on community management to those focused on social media, communications, specific tools, functional processes, or on digital content - but there are very few events that … [Read more...]
Review: Social Readiness – How Advanced Companies Prepare Internally
Altimeter Group published an excellent report today called Social Readiness: How Advanced Companies Prepare Internally. It is chock full of great information - collected from a range of companies - on how to set up internal governance processes and provides a rich analysis of social media crisis. … [Read more...]
Leaving People Well – A Community Strategy That Pays
In the social space we talk a lot about relationships: Finding them, developing them, keeping them. But what about leaving them? People don't much like talking about the end of things because it often feels like a reflection of our own adequacy or value, which in turn makes us treat the process … [Read more...]
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