Did you see our new Community Manager Salary Match game? You can play below and see if you can match the community manager salaries to the correct US regions! (Not in the US? We've got you! Stay tuned for a global game, coming soon!) Sharing this on social media led to some … [Read more...]
New Community Careers and Compensation Research
We are excited to share our latest Community Careers and Compensation report! Based on a global survey of over 600 community professionals, the Community Careers and Compensation 2024 report highlights trends in the community management industry and provides salary data for four different community … [Read more...]
Pay Equity in Community Management
Pay equity is the concept of compensating employees with similar job functions with equal pay, regardless of their ethnicity, gender, race, marital status or other status factors. When we last conducted specific compensation-focused research (in 2019) we DID NOT ask gender. [Insert grimace face … [Read more...]
Community Role Profile: Community Specialist Role
OVERVIEW OF ROLE Community specialists are the experts and emerging experts on a community team. Unlike community manager roles, where generalists are prized, community specialists often have a focus in one of three disciplines: engagement, content, or technical initiatives. … [Read more...]
Critical Hiring Characteristics for Online Community Roles
Looking at community job descriptions (download our CCC 2020 report for 30+ online community management job descriptions), it’s clear there are some characteristics that are prized by hiring managers. While empathy, communication skills, and collaboration have always been a component of a community … [Read more...]
Community Role Profile: Community Strategist
OVERVIEW OF ROLE The community strategist role is an expert role dedicated to what the title implies – community strategy. Typically, strategists are individuals with community management experience who have particularly strong strategic skills; analysis, community architecture, business … [Read more...]
Community Role Profile: Director of Community
OVERVIEW OF ROLE Directors of community lead community programs and typically lead teams that include community specialists, managers, and strategists. The often have operational backgrounds and are paired with community experts with their focus on securing internal support, integrating across the … [Read more...]
Community Leadership is the Future of all Leadership
Communities provide a governance structure that helps organizations adopt a more distributed model of leadership and accountability. This empowers individuals to collaborate, create, and engage their peers in adaptive ways while staying aligned with a broader mission. As community structures … [Read more...]
Writing Effective Community Management Job Descriptions
Community roles – and their priorities – change not only by level of seniority and decision-making, but also by other factors; the use case, audience, community size, and community maturity. Managing a new support community for a B2B company is very different than managing a mature, internal … [Read more...]
Community Role Profile: Community Manager
OVERVIEW OF ROLE Community managers often oversee more processes than people and are the generalists of the community field. Although some community managers manage moderators or specialists, many work with other teams as the voice of the community. A community manager can be an entry-level role in … [Read more...]
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