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Managing Job-Related Stress: Meditation

February 10, 2020 By Shannon Abram

Self care for community managers

Managing job-related stress is important for everyone, but for community managers, in particular, it is especially critical. 50% of community professionals report feeling burnt out by their jobs. If burn-out rates are high, how can you make sure to take care of yourself? We asked for advice … [Read more...]

Community Careers and Compensation, Community Manager Role
Member Spotlight, Self-Care

Understanding Community Roles and Responsibilities in 2020

February 5, 2020 By Shannon Abram

Community manager roles and responsibilities

A lot has changed in the community landscape in the last few years. We've seen movement on the vendor side, increased executive support for community programs, and continued maturation of community roles. ​To further explore some of these changes in community roles and responsibilities, we … [Read more...]

Community Careers and Compensation
community roles, eBook, Jobs, research, roles

Community Roles 2020: Three Myths BUSTED

January 15, 2020 By Shannon Abram

Community Roles 2020 - 3 Myths BUSTED Video Still

We have a long history of "busting" online community myths. 90-9-1 rule, we're looking at you. The latest edition of the Community Careers and Compensation report did some new myth-busting, and in case you haven't had a chance to read the whole report, we wanted to share a few highlights with you. … [Read more...]

Community Careers and Compensation, Community Manager Role
ccc, Community Careers and Compensation, community manager, community myths, Myth Buster

Community Management Skills That Matter: Business

June 20, 2018 By Shannon Abram

community manager business skills

Community Management Business Skills: Integrating community into the organization Not surprisingly, the value of community management business skills grows as community managers more effectively integrate their communities with their overall organization. Directors of Community are … [Read more...]

Community Careers and Compensation, Community Manager Role
community skills, Community Strategist, director of community, skills

Community Management Skills That Matter: Technical

April 23, 2018 By Shannon Abram

community manager skills

Technical Community Management Skills: Designing and building effective communities Technical skills are unique in that they are most easily outsourced and often score lower than their true importance because not everyone on a team needs each specific skill. But as noted in our Community Careers … [Read more...]

Community Careers and Compensation, Community Manager Role
ccc, community manager skills, community skills, Community Skills Framework, hiring, Jobs

Community Skills in Internal vs. External Communities

April 18, 2018 By Shannon Abram

Community Careers and Compensation

In The State of Community Management, our comparison of internal and external communities described them as “similar, but different.” That holds true for internal and external community professionals as well. Our research finds that, when you focus on active members, the engagement profile of … [Read more...]

Community Careers and Compensation, Community Manager Role
community manager, external community, internal community

Community Management Skills That Matter: Content

April 13, 2018 By Shannon Abram

community manager business skills

Content: Ensuring the community is generating value Community Managers place the highest relative value on content skills, although all three key roles give writing and communication high marks. Community managers’ content skills are focused on the development and production of community content … [Read more...]

Community Careers and Compensation, Community Manager Role
business, community manager, skills

Community Management Skills That Matter: Strategy

March 28, 2018 By Shannon Abram

community skills strategy

Strategy: Proving the value of community Strategic skills are the most valued skillset across all community roles, and community strategy development is the most valued of the 50 skills in the Community Skills Framework. For community professionals, this demonstrates the constant need to assess … [Read more...]

Community Careers and Compensation, Community Manager Role
career, role, skills, Strategy

Community Career Profiles: The Director of Community Role

March 21, 2018 By Shannon Abram

Director of Community

By Shannon Abram, Relationship Manager at The Community Roundtable. Directors of community are responsible for community programs – strategy, governance, team management and budgets. Not every community has a director – instead, a functional executive often takes on these responsibilities. … [Read more...]

Community Careers and Compensation
cmss, CMSS 2014, director of community, research

What is a community manager?

March 14, 2018 By Shannon Abram

community manager skills

Community Manager is by far the most often cited and discussed role in the community space for a couple of reasons. First, in the past online communities were used primarily for tactical reasons, which often did not warrant more senior roles. Secondly, communities were often run by ‘lone wolf’ … [Read more...]

Community Careers and Compensation
ccc, cmgr, community manager, community manager role, Jobs

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