By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. The last monday of the month always means a new Faces of Community Management profile - you can check out previous ones here and here. This month we're excited to introduce you to Jamileh Delcambre. Jam is a community … [Read more...]
Interview with a Community Veteran – Michael Pace
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Our last interview with a community veteran is with one of our earliest members and most vocal supporters - Michael Pace. Michael has worked tirelessly to advance the ideas and practice of community customer support … [Read more...]
Interview with a Community Veteran – Nigel Fortlage
By Shannon Abram, Relationship Manager at The Community Roundtable Today I'm excited to share another veteran community professional's thoughts on the last five years in the community world. Nigel Fortlage has been a member of TheCR Network since 2009 - and has provided invaluable support and … [Read more...]
Recap: Community Manager Spotlight Webinar with Heather Ausmus
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. In March, Jim chatted with Heather Ausmus as part of our ongoing Community Manager Spotlight webinar series. Heather has used the Community Maturity Model in her community work and shared how she has developed a plan … [Read more...]
Interview with a Community Veteran – Heather Strout
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. To celebrate our 5th anniversary this month I sat down with a few of our long-time members to chat about their community experience over the last five years. Today I'm happy to share my conversation with Heather … [Read more...]
Faces of Community Management – Jeff Ross
By Shannon DiGregorio, Relationship Manager at The Community Roundtable. This month we're highlighting another community manager in our Faces of Community Management series. Jeff Ross is a Community Manager at Humana and has been a member at TheCR Network since 2012. He is an active voice and … [Read more...]
Ask TheCR: What is the proper etiquette for asking someone to join your community?
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. New feature time! Twitter brings together questions and answers in ways that were impossible before the advent of social media. We love to follow along with several weekly twitter chats - #ESNChat, #CMGRChat and … [Read more...]
Recap: Community Manager Spotlight Webinar with J.J. Lovett, CA Technologies
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. In February, Jim chatted with J.J. Lovett, Director, Online Communities at CA Technologies as part of our ongoing Community Manager Spotlight webinar series. We are always amazed at the different paths that lead … [Read more...]
Recap: Community Manager Spotlight Webinar with Chris Catania, Walgreens
In January we kicked off a brand-new program - the Community Manager Spotlight series. This was, in part, to really dig into all the different roles and titles that a "community manager" can occupy. Increasingly, we find our members are doing the work of a community manager, but often without the … [Read more...]
Mentor Match: The Good, Bad and the Ugly On Getting a Program Started
Guest post by Laura Brook, Director of Community Development at OneFPA.org and member of TheCR Network. Last year, I was at our annual conference catching up with a colleague who used to work with me at the Financial Planning Association (FPA). I shared with her that we were about to launch a … [Read more...]
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