The Community Roundtable is 10 years old this spring. One of the first things we did when we started was to create the Community Maturity Model as a way to frame our view of how communities approaches develop over time. The Community Maturity Model serves several critical roles. It: Creates … [Read more...]
Introducing The Community Score: How mature is your community?
Communities need different management at different stages Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions. As they grow and mature, however, communities need more mature and sophisticated management. When a community has … [Read more...]
How can you use community guidelines to support your work?
For years, community thought leaders in TheCR Network have highlighted the importance of community guidelines and policies that promote healthy community behaviors. Make your community guidelines and policies a trellis, rather than a box, and create a frame for your community to flourish. That is … [Read more...]
Community Case Study: Ensuring Consistent Brand Voice through Community Governance
When we talk about the eight competencies of the Community Maturity Model people tend to get really excited about the work they do for culture, or content and programming. There are even those among us (Jillian, I'm looking at you!) that get super fired up about metrics and measurement. Policies and … [Read more...]
Using the Community Maturity Model for Internal Consulting at Microsoft
By Maggie Tunning, Learning and Culture Manager at The Community Roundtable. One of the perks of TheCR Network membership is the opportunity for community managers to collaborate and solve challenges in working groups. Last fall, TheCR Network members formed a Community Maturity Assessment … [Read more...]
Is Having a Community Strategy Important?
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. This year's State of Community Management research showed what we're suspected for along time: the foundation of a successful community is a well-defined strategy that integrates social tools and methods with business … [Read more...]
Announcing The State of Community Management 2014
By Rachel Happe, Co-Founder of The Community Roundtable. The fifth annual State of Community Management report is here! A lot has changed in the five years we have been publishing this research and the State of Community Management 2014 continues to push the boundary of what we collectively … [Read more...]
The Community Maturity Model
Community management is becoming a lot more common at all sorts of organizations - driven by adoption of people doing more and more online and the social media tools that allow for easy conversation and collaboration. As that happens, however, there is a lot of friction due to lack of standards - … [Read more...]
