The Community Roundtable

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Building Effective Content Programs for Your Online Community

September 22, 2021 By Shannon Abram

Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they serve two different roles for communities. Content gives people a reason to visit (and return to) an online community, while programs create opportunities for … [Read more...]

Five Tips for Planning Effective Content and Programming

May 21, 2020 By Shannon Abram

Community Management Best Practices: Content and Programming

May 21, 2020 at  1pm ET Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network.  She’ll explore the research, programming, and professional development available exclusively to Network members and … [Read more...]

(Office Hours) Community Score Review Hour

May 7, 2020 By Shannon Abram

A great first step in benchmarking your community's maturity, or strategizing on what to focus on next, is to take the Community Score Assessment. But what if you've already gotten your Community Score, sent it to TheCR Network Team, and got follow-up resources? What's next? This office … [Read more...]

The Community Maturity Model™

May 16, 2019 By Rachel Happe

How to improve online engagement

The Community Roundtable is 10 years old this spring. One of the first things we did when we started was to create the Community Maturity Model as a way to frame our view of how communities approaches develop over time. The Community Maturity Model™ serves several critical roles. It: Creates … [Read more...]

Introducing The Community Score: How mature is your community?

August 22, 2018 By Rachel Happe

how to improve community engagement

Communities need different management at different stages Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions. As they grow and mature, however, communities need more mature and sophisticated management. When a community has … [Read more...]

How can you use community guidelines to support your work?

November 9, 2017 By Rachel Happe

free online community research

For years, community thought leaders in TheCR Network have highlighted the importance of community guidelines and policies that promote healthy community behaviors. Make your community guidelines and policies a trellis, rather than a box, and create a frame for your community to flourish. That is … [Read more...]

Ensuring Consistent Brand Voice through Community Governance

September 13, 2017 By Shannon Abram

Community case studies

When we talk about the eight competencies of the Community Maturity Model people tend to get really excited about the work they do for culture, or content and programming. There are even those among us (Jillian, I'm looking at you!) that get super fired up about metrics and measurement. … [Read more...]

Using the Community Maturity Model for Internal Consulting at Microsoft

June 26, 2014 By Shannon Abram

Alex Community Maturity Model

One of the perks of TheCR Network membership is the opportunity for community managers to collaborate and solve challenges in working groups. Last fall, TheCR Network members formed a Community Maturity Assessment Working Group, with the goal of building a tool to measure the maturity of … [Read more...]

Is Having a Community Strategy Important?

June 5, 2014 By Shannon Abram

Strategy & Your Community

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. This year's State of Community Management research showed what we're suspected for along time: ​the foundation of a successful community is a well-defined strategy that integrates social tools and methods with business … [Read more...]

Announcing The State of Community Management 2014

April 22, 2014 By Rachel Happe

community trends and best practices

By Rachel Happe, Co-Founder of The Community Roundtable. The fifth annual State of Community Management report is here! A lot has changed in the five years we have been publishing this research and the State of Community Management 2014 continues to push the boundary of what we collectively … [Read more...]

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Community best practices

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