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Communities Change How We Work

August 27, 2020 By Rachel Happe

CMM_Infographic_Tile

The global health crisis brought on by COVID-19 has put the transformation of work into stark relief. It has changed how we work. Those that had already started to use digital technologies to change work found it an easier transition. However, those that had not explored the flexibility of digital … [Read more...]

Community Manager Role, Community Maturity Model, Research
CMM., Community Maturity Model, tools

2019 Edition of the Community Maturity Model

May 16, 2019 By Rachel Happe

How to improve online engagement

The Community Roundtable is 10 years old this spring. One of the first things we did when we started was to create the Community Maturity Model as a way to frame our view of how communities approaches develop over time. The Community Maturity Model serves several critical roles. It: Creates … [Read more...]

Community Management Best Practices, Community Maturity Model, Research, Research, Resources, Strategy
CMM, Community Maturity Model

Using the Community Maturity Model for Internal Consulting at Microsoft

June 26, 2014 By Shannon Abram

Alex Community Maturity Model

One of the perks of TheCR Network membership is the opportunity for community managers to collaborate and solve challenges in working groups. Last fall, TheCR Network members formed a Community Maturity Assessment Working Group, with the goal of building a tool to measure the maturity of … [Read more...]

Community Management Best Practices
CMM, Community Maturity Model, consulting, Microsoft

Is Having a Community Strategy Important?

June 5, 2014 By Shannon Abram

Strategy & Your Community

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. This year's State of Community Management research showed what we're suspected for along time: ​the foundation of a successful community is a well-defined strategy that integrates social tools and methods with business … [Read more...]

Community Management Best Practices, Fun Stuff, Research, State of Community Management
CMM, Community Maturity Model, fact, fun fact, SOCM, SOCM 2014, Strategy

Announcing The State of Community Management 2014

April 22, 2014 By Rachel Happe

community trends and best practices

By Rachel Happe, Co-Founder of The Community Roundtable. The fifth annual State of Community Management report is here! A lot has changed in the five years we have been publishing this research and the State of Community Management 2014 continues to push the boundary of what we collectively … [Read more...]

Community Management Best Practices, Community Maturity Model, Reports, Research, State of Community Management
2014, CMM, community manager, Community Maturity Model, findings, research, social business, SOCM, SOCM 2014, the state of community management, the state of community management 2014, TheCR Network

Conversations with Community Managers – Michael Pace

November 17, 2010 By Jim Storer

The Community Roundtable has partnered with Voce Communications to produce "Conversations with Community Managers." In this podcast series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media … [Read more...]

TheCR Podcasts
@TheCR Quick Chat, Best Practice, Community, Community Case Studies, community management, community manager, Community Maturity Model, constant contact, customer support, examples, mike pace, mpace101, operations, podcast, social media monitoring, Strategy

Recap of the Enterprise 2.0 Conference

November 15, 2010 By Rachel Happe

Last week, I attended the Enterprise 2.0 conference and, with Ted Hopton, chaired the Community Development and Management track. There were a several notable changes to this event - the first was that the conference was broken up into disciplines and business processes which helped bring more … [Read more...]

Events
Community Case Studies, community management, community manager, Community Maturity Model, definitions, Members, operations, Strategy

Drupal Commons – Open Source Social Business?

August 9, 2010 By Jim Storer

Late last week we heard about a new offering from Acquia, an open source software company focused on the Drupal social publishing system and a partner of The Community Roundtable. The product is called Drupal Commons and it's focused on expanding the use of Drupal in business. This is an … [Read more...]

Tools
Acquia, Community, community management, Community Maturity Model, competencies, Drupal

Assessing Social Business Maturity – Getting to Stage 2/Emergent Community

July 14, 2010 By Rachel Happe

When we originally developed the Community Maturity Model, we thought of it as a tool that organizations of all sizes could use in creating a baseline understanding of where they were on the path to becoming a 'social' organization.  Additionally, it was designed to provide organizations with a … [Read more...]

Community Management Best Practices, Community Maturity Model
Community Maturity Model, Enterprise 2.0, management, operations

eModeration Whitepaper: Communities of Purpose

June 23, 2010 By Rachel Happe

The team at eModeration - a community moderation and management services company in the UK - released a whitepaper this week discussing 'communities of purpose'. They distinguish these communities of purpose from communities of interest in the following way: Communities of purpose: An online … [Read more...]

Definitions, Resources
Community Maturity Model, definitions, White paper

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