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Friday Roundup: Engagement, Measuring Community Success and Superhero’s Superheros

April 10, 2015 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

This week the themes of engagement and community success kept popping up – bothcommunity success inside and outside the Network. Rachel posted an insightful look at the The Business Model of Engagement, this week’s ESNChat focused on tips for measuring community success, and a private working group call lead by Jennifer Honig highlighted mapping organizational values to community success.

In this call, members added their perspectives to further develop the framework outlined earlier. This framework is in the process of being applied by a small subset of members, after which the framework will be further refined. Exciting work! Are you thinking about how to measure the value and success of your community initiatives? We’d love to hear how you define and track your community successes.

Things We Are Reading This Week

The Business Model of Engagement – Engagement is a hot topic. For those of you who have heard me speak, you know I don’t think all engagement is created equally and I think there is far too little focus put on the purpose behind the engagement. You can have high engagement and very little value – look no further than the comments on a general news site. The other common problem is you have no engagement at all, which happens far too frequently inside organizations where people feel like the only outcome of sticking their head up is becoming a good target.

Tools, Schmools: It’s Really About Community Management – “What we really need is our own private company Instagram, or maybe a chat-app just for employees” said no reasonable manager ever.  So why is it that we’re seeing those very tools pop up in the enterprise market?

Is Your Community Approach a Hollow Bunny? – We have learned a lot about communities recently, thanks to a new service we launched last year –  the Community Performance Benchmark. We use the research and knowledge we’ve developed with the annual State of Community Management survey to analyze a community program’s maturity on the eight competencies of the Community Maturity Model.

A 3 Point Plan to Preserve Institutional Expertise – Social learning ranks high today among the priorities of learning and development professionals in businesses large and small. It’s easy to see why — studies have found that informal knowledge sharing among colleagues is responsible for 70 to 80 percent of the information employees learn on the job.

Our Community Superheroes Share Their Superheroes, Part 3 – Our first two installments (#1 and #2) included thoughts from 12 of our superheroes – Alex Blanton,  Matt Brown, Charissa (Carnall) Cowart, Eileen Foran, Jerry Green, Patrick Hellen, Ted Hopton, Bill Johnston, Kirsten Laaspere,James LaCorte, J.J. Lovett and Lesley Lykins. Today we finish up, with the people our superheroes highlighted and the reasons why. If you go back through the three posts, you’ll have a great list of about 40 thoughtful leaders in the community space to follow as you wrestle with your own community challenges.

Can’t Kick a Bad Habit? You’re Probably Doing It Wrong – I had just finished giving a speech on building habits when a woman in the audience exclaimed, “You teach how to create habits, but that’s not my problem. I’m fat!” The frustration in her voice echoed throughout the room. “My problem is stopping bad habits. That’s why I’m fat. Where does that leave me?”

Building Journalism With Community, Not For It – At the end of last year Kristin Hare of the Poynter Institute was collecting tech resolutions for 2015 and asked for mine. Here is what I wrote: “In 2015 I want to help more journalists build with their communities, not just for their communities.”

How to measure the success of your internal social network – This is something we have been asking ourselves from when we started to use social media internally. At Philips, it has been evolved from very basic to more advance data. We demonstrate the power of internal social networking through data supported by infographic illustrations so it is easy for stakeholders to understand how our internal social network is being used.

New Social Media and Community Jobs

  1. Social Media Manager – Brook Street Inc. – Chicago, IL
  2. Operation & Community Manager – F14 – Oklahoma City, OK
  3. Teanaway Community Forest Manager-WMS Band 1 – Washington State Department of Veterans Affairs – Cle Elum, WA
  4. Community Association Manager  – The Management Trust – San Luis Obispo, CA
  5. Community Manager – Bitly – New York, NY 10003
  6. Community Development Manager – Habitat for Humanity – Appleton, WI
  7. Associate Community Manager – WeWork – Washington, DC
  8. Platform Evangelist / Community Manager – NoshList – San Francisco, CA
  9. Alumni Community Manager – Global Women’s Leadership Network – San Jose, CA
  10. Customer and Community Marketing Manager/Specialist – SmartBear Software, Inc. – Somerville, MA
  11. Community Manager – Eaze – San Francisco, CA
  12. Senior Community Manager – Wargaming America – Emeryville, CA
  13. Manager, Editorial and Community Engagement – PillPack – Somerville, MA
  14. Chief Blog Editor – Rackspace  – San Antonio, TX
  15. Marketing Internship – Chicago Pneumatic – Rock Hill, SC
  16. Web/Social Media Communications Assistant – Susquehanna University – Selinsgrove, PA
  17. Social Media Editor – NBC Universal – Miramar, FL
  18. Social Media Specialist – Wayfair – Boston, MA
  19. Social Media Coordinator – Hendrick Motorsports – Charlotte, NC
  20. Digital Marketing Strategist – GREENLEAF CREATIVE LLC – Centerville, OH
  21. Social Media Advisor – Seed – Detroit, MI
  22. Advisor, Social Media – AppLabs – Falls Church, VA
  23. Social Media Communications Specialist – DeKalb Workforce Development – Decatur, GA
  24. Advisor Social Media – Computer Sciences Corporation – Falls Church, VA
  25. Digital Marketing Manager – Dallas Cowboys Football Club – National Football League – Irving, TX

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The Community Performance Benchmark uses our extensive research database to provide organizations with a comparative community maturity analysis and recommendations to enhance community performance. Learn more about the CPB and other services from The Community Roundtable on the Services page of communityroundtable.com.

Friday Roundup: The Community Manager Salary Survey 2014 is Here

November 21, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

Community Manager Salary SurveyWe are so excited to finally be able to share the full results from the Community Manager Salary Survey 2014. It’s a great time to be a community manager as companies big and small are starting to recognize that is a critical skill to help transform their organizations for a digitally connected world. Check out the full report and please let us know what you think!

Download the Report Now >>

Community News and Articles from Around the Web: 

Could IBM Watson Be an Online Community Manager? – Your typical community manager: two eyes, two ears, two hands. Between 5 and 6 feet high, 150 to 225 pounds. IBM Watson: 10 racks of IBM Power 750 servers, 2,880 processor cores, 15 terabytes of RAM, 4 terabytes of disk space and 200 million pages of stored content.

Social Media Manager or Community Manager? – I’ve led social media and community management for companies, hired, and worked with many social media managers and community managers. Let’s be honest – the two roles are often confused. The number of blog posts explaining the difference should be a tip-off. In Australia, for example, most Community Manager jobs advertised are actually Social Media Manager jobs.

New Research: The Emerging Career Path for Community Professionals – It’s a great time to be a community manager. Companies big and small are starting to recognize that is a critical skill to help transform their organizations for a digitally connected world. (Results from the Community Manager Salary Survey 2014)

So You Want to Be an Online Community Manager? – Because I write a lot about online communities and online community management, I’ve had people ask me, “I’d like to make a career change into community management. Where do I start?” The first thing I tell them is that I’m not a community manager.

Why Community Manager Should Be Your Association’s Next Hire – It’s been a while since I’ve blogged about my favorite topic, association community management, right? I’m not currently working in the association world, but I still strongly believe in the importance of associations and can’t help but think “how does this apply to associations” when I read pretty much anything. This was especially true when I read this article about how startups are flocking to hire community managers, which quotes one of my idols, Rachel Happe.

Free Webinar Alert – Community Manager Spotlight: AMA with Becky Scott, Sr. Community Engagement Manager at iTalent – We had so much fun with out last community manager AMA we couldn’t wait to bring you another. Join us for this 30 minute webinar on Tuesday, December 2nd at 2pm ET for an AMA (ask me anything) chat with Becky Scott, Sr. Community Engagement Manager at iTalent.

Free Webinar Alert: Using Community Management to Drive Engagement in Higher Ed – Join Mike Mathews, CIO at Oral Roberts University and Rachel Happe, Founder and Principal at The Community Roundtable as they share best practices for implementing community programs in higher education and supporting research from the State of Community Management 2014.

New Community and Social Media Jobs: 

  1. Community Manager – Trusted Insight, Inc. – New York, NY
  2. Social Media Community Manager – St. John & Partners Advertising – Jacksonville, FL
  3. Community Manager, OpenIDEO – IDEO – San Francisco, CA
  4. Digital Writer/Community Manager – DrivingSales – Sandy, UT
  5. Community Manager – Smart Sparrow – San Francisco, CA
  6. Community Manager – Advanstar Communications Inc. – Iselin, NJ
  7. Community Manager – CustomMade Ventures – Boston, MA
  8. Jive Internal Community Manager – Firmenich – Princeton, New Jersey
  9. Community Manager Mobile Application – AC Lion  New York, NY
  10. Social Media Web Developer – Garmin – Olathe, KS
  11. Manager, Global Brand Management, ACUVUE® Brand, Social Media – Johnson & Johnson – Jacksonville, FL
  12. Social Media Assistant – re׃group inc. – Ann Arbor, MI
  13. Social Media Coordinator – Marsh Supermarkets – Indianapolis, IN
  14. Social Media Co-op – Keurig – Burlington, MA
  15. Social Associate – Starcom Mediavest Group – Chicago, IL

Friday Roundup: Building a Community Roadmap

November 14, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

Did you get hit by the polar vortex that is sweeping the nation? We’re bracing for the cold here in Building A Community Roadmap eBookBoston, and it is undeniable, Fall is fading and Winter is coming. Luckily we’ve got lots of exciting community manager content to keep you warm! This week we shared our newest eBook – “Building a Community Roadmap” sponsored by our friends at Enterprise Hive.

This eBook is based on the finding in the State of Community Management 2014, and provides definitions, templates worksheets and a great case study to get you from 0-60 on your community roadmap. You can view the eBook here or visit Enterprise Hive to download it for free!

Jive Webinar: Deep Dive on The Community Manager Role

Stayed tuned next week as we release our latest research platform – the Community Manager Salary Survey 2014. This research aims to bring more awareness to the emerging career path in community management; detailing what community professionals can expect from different roles and what hiring managers should know to grow effective community programs.

You can join this free webinar next Tuesday where Rachel will provide a deep dive into the community manager role, and overview of the research and then download the report!

Our favorite community manager articles and news from around the web: 

Help! I don’t have budget to add new staff to my community team. – Budgeting challenges are a big concern for a lot of community managers. One of the most common questions we get from community members is some variation on: “Help! I don’t have budget to add new staff to my community team. Where should I prioritize my time to make sure my community continues to grow?”

Startups are flocking to hire community builders. Why now? – When 28-year-old Alex Wood traveled alone through Japan this summer, he decided not to go the conventional hostel route. As a Silicon Valley developer, he wanted to learn about the country through the eyes of an Airbnb host, but he was worried he wouldn’t meet other travelers that way.

Community Supported Everything – Education for a Changing World. What would happen if communities took higher education into their own hands? What if education meant pursuing our passions and growing at our edges, immersed in a culture of creativity, accountability, integrity and action?

Building a Community Roadmap: A State of Community Management 2014 eBook from The Community Roundtable and Enterprise Hive.

Community Manager Spotlight: AMA with Becky Scott, Sr. Community Engagement Manager at iTalent – We had so much fun with out last community manager AMA we couldn’t wait to bring you another. Join us for this 30 minute webinar on Tuesday, December 2nd at 2pm ET for an AMA (ask me anything) chat with Becky Scott, Sr. Community Engagement Manager at iTalent.

New community manager and social media jobs: 

  1. Community Manager – Wanderu – Boston, MA
  2. Community Manager – Zagster – Cambridge, MA 02141
  3. Technical Community Manager  – DigitalOcean – New York, NY
  4. Social Media Community Manager, Freelancer – Sideways – New York, NY
  5. Community Manager – Tripda – New York, NY
  6. Community Manager – Metamarkets – San Francisco, CA 
  7. Community Manager – Warehouse Goods Inc – Boca Raton, FL
  8. Community Manager – WeddingWire – Chevy Chase, MD
  9. Community Manager – Young Entrepreneur Council – Boston, MA
  10. Community Manager Position – Urban Leash – Chicago, IL
  11. Community Manager Intern – Balabosta Ventures – Darien, CT
  12. Web Content/Community Manager – Acquia, Inc. – Burlington, MA
  13. Community Manager (Sausalito) – Red Tricycle – United States
  14. Community Manager – Finn Partners – New York, NY 
  15. Community Manager – Sparkloft Media – Portland, OR 
  16. Community Manager – Urban Leash – Chicago, IL
  17. Internal Communications Specialist Job – Marathon Oil – Houston, TX
  18. Employer Brand & Social Media Specialist Job – Merck – West Point, PA
  19. Social Media Coordinator – The Option Institute – Sheffield, MA
  20. Social Media Coordinator – A’GACI – Los Angeles, CA

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Looking for a community management resource that provides the education of a course, the networking of a conference and unparalleled access to community experts and global practitioners? Check out the exclusive benefits of membership in TheCR Network.

Friday Roundup: Community Management Lessons

November 7, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

Boston Mayor Thomas M. Menino (Courtesy: City of Boston)

Sometimes it’s easy for forget that online community management is a natural extension of the decades of community management and organizing that have taken place in our physical communities. While technology had made the world smaller, and undeniably adds new challenges to the practice there are so many great lessons to be learned from successful community managers in the “real” world.

One such real world community manager was the longest serving mayor in Boston’s history, Thomas Menino, who passed away this week. My colleague Ted McEnroe took a moment to look back at the lessons Mayor Menino (a decidedly non-technical man) could teach the world of community management. It is definitely worth a read!

Our favorite community articles from around the web:

Free Community Management eBook: Building a Community Roadmap – Discover how to set up your student, faculty staff or alumni community for success.

CM Spotlight AMA Archive: Patrick Hellen, CloudLock, Inc. – When we invited Patrick Hellen, the community manager for CloudLock, Inc  to be our October Community Manager Spotlight we knew we were in for a treat. When HE requested the webinar format be an AMA we knew it was ON.

Dealing with an Unhappy Community – Most of us deal with the “community” in our jobs on some level or another. Perhaps we are an engineer on a product that has a community of users, or work for a company that has a community of customers, or, perhaps, are in a position to be part of the public face of a company, product or service who is tasked with communicating with the community as part of your job duties.

Jive Webinar: Deep Dive on The Community Manager RoleHow Erica Kuhl Proved the ROI of Community at Salesforce – Erica is one of the all-stars making bigleaps within the the community industry, discovering metrics and systems that all community professionals can apply their work. She’s pushing the boundary of what community can accomplish at a large organization, and she’s done it from the ground up. Here, we share some of the discoveries she has made in her 12+ years of time at Salesforce.

Tactical Tips to Sustain Engagement in Your Social Network – Here at Sitrion we’re in the midst of our end-of-year social customer user group tour. The last stop is Sydney in a few weeks and I can’t wait to share my upcoming series of posts about what awesome things we’ve been learning, hearing, and doing. For now, let’s rewind to where it all began. Earlier in October we kicked off the tour in Boston visiting one of our bigger clients. I dropped in on them to share some tips on sustaining long-term engagement and tactics for shifting work to the activity stream.

5 Community Management Lessons from Mayor Menino – Few things in life are certain. But one of them is that Boston Mayor Thomas M. Menino, who died Thursday at the age of 71, would never have been an online community manager. The mayor, who served the city he loved for 20 years, was noted for, among other things, not even having a computer in his office, and for barring City Hall from using voicemail.

6 Reasons to Combine Content and Community on Your Website – Websites need to evolve.Visit any website today and they’re much the same as those in the 1990’s. They’re entirely one-way: the publisher of the website provides information to visitors. The visitors, on the other hand, have few options to interact, save for a “contact us” form or a handful of social sharing buttons. Those same visitors are afforded no options to engage with one another.

SOCM Fact #8 – Using a Content Management System in Your Community – One of the most daunting tasks for a community manager is choosing a community platform. There are lots of options out there for community managers to choose from. How do you decide what is the best community platform for your organization?

New community and social media jobs:

  1. Community Manager – Tripda – New York, NY
  2. Social Media Community Manager – EI-PR – New York, NY
  3. Community Manager & Digital Marketing – Pacific Media Consulting Group Lty – Sydney, FL
  4. Support Specialist / Community Manager – PocketDerm – San Diego, CA
  5. Community Manager, San Francisco & Surrounding Areas – Tastemade – San Francisco, CA
  6. Community Manager – Toca Boca – San Francisco, CA
  7. Social Media Community Manager – Ignited – Los Angeles, CA
  8. Community Manager – Six Foot – Houston, TX
  9. Social Media/Community Manager – Greenology Products Inc – Raleigh, NC
  10. Community Manager – Wanderu – Boston, MA
  11. Open Source Technical Community Manager – EDX – Cambridge, MA
  12. Social Media Community Manager – Effective Student Marketing, Inc– Andover, MA
  13. Community Manager – Warner Bros. Entertainment Group – San Francisco, CA
  14. Social Media Community Manager – Horizon Media, Inc. – New York, NY
  15. Community Manager – Emanate – New York, NY
  16. Web & Social Technology / Community Relations Coordinator – Federated Co-operatives Limited – Nipawin, SK
  17. (Remote Job) German Online Community Manager – Alchemic Dream – Shawinigan, QC
  18. Community Manager – MakerBloks – Montréal, QC
  19. Community Manager – Germany – Unbounce – Vancouver, BC
  20. Community Manager – Internship – The Noteworthys – Toronto, ON
  21. Marketing Communications Specialist – CUMIS Group – Canada
  22. Content, Community & Partnerships Manager (French Market) – BroadbandTV Corp. – Vancouver, BC
  23. Community Manager (Social Media) – Tamajii Inc – Toronto, ON
  24. Communications Manager, Calgary – Gibson Energy  – Calgary, AB
  25. Marketing Manager – FlightHub – Saint-Laurent, QC

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Access exclusive resources, research and expert advice in TheCR Network. 

Friday Roundup: Happy Halloween, Community Managers

October 31, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable

Happy Halloween, community managers! While we toyed with the idea of having a costume contest for the best “community manager” costume this year, we decided you are a too varied and vibrant bunch – so just image us saluting you with a mini Snickers bar! The announcements kept on rolling this week as we introduced our newest content program – #ESNchat mini decks.

ESNchat mini decksIf you aren’t familiar with #ESNchat it’s a weekly Twitter chat (every Thursday at 2pmET) that connect enterprise social network practitioners and community managers around the globe to discuss relevant community topics. You can find more info about the new mini decks here or check out the complete archives and upcoming topic schedule. We’d love to have you join us next Thursday!

We hope you have a happy and safe Halloween if you are celebrating this weekend. We’ll see you back here on Monday!

Our favorite community manager news and links from around the web: 

Free Community Manager Webinar Alert -Join Community Roundtable and Jive as we dig into the community manager role. Tuesday, November 18th at 10am PT/1pm ET. The webinar will share results from. The Community Manager Salary Salary research, which aims to bring more awareness to what community managers can expect in their career and what hiring managers should know to grow effective community programs.

The Psychology of Online Comments – Several weeks ago, on September 24th, Popular Science announced that it would banish comments from its Web site. The editors argued that Internet comments, particularly anonymous ones, undermine the integrity of science and lead to a culture of aggression and mockery that hinders substantive discourse.

A Reading List for Community Managers

Say Hello to New #ESNchat Mini Decks – With a month of #ESNchats under our belt we are excited to share the first of these new content initiatives –#ESNchat Mini Decks. While the weekly Storify recaps are a great, totally immersive ESN experience for those that may have missed the chat, or an attendee who wants to double-check something that was shared, they can be very long (often weighing in at over 200 tweets) for an #ESN newbie to dive into.

5 Best Practices for Building an Online Customer Community – So you’ve decided to build a community. Congrats! As an unbiased (cough, cough) Community Manager myself, it really is an excellent way to work closer with your customers, provide excellent information for your prospects, crowdsource improvements to your products, and ask for feedback in real time. It’s a little daunting to start anything from scratch, so here are 5 quick best practices to help get your Community up and running in short order.

TheCR Network Sneak Peek: October 2014 Wrap Up – Oh, October, with your foliage, pumpkin spice lattes, and your community programming. It’s a great time to be a community practitioner and we’ve had a busy month inside the TheCR Network. Here are a few samplings of what’s been going on: 10 Content Curation Techniques for Your Online Community (Roundtable).

JiveWorld 14 Presentations are live – If you missed JiveWorld14 last week you can check out the presentations online.

New community manager and social media jobs: 

  1. Social Community Manager – DoubleDown Interactive – Seattle, WA
  2. Community Manager – Ignite Social Media – Cary, NC
  3. Community Manager – InfoScout – San Francisco, CA
  4. Community Manager – Birmingham – Yelp – Birmingham, AL
  5. Social Media Community Manager  – JeffreyM Consulting – Bellevue, WA
  6. Community Manager Intern – Attivio Inc. – Newton, MA
  7. Community Manager – AlienVault – AlienVault – Austin, TX
  8. Online Community Manager – Sony Computer Entertainment of America Inc. – Los Angeles, CA
  9. Social Community Manager – IGT – Seattle, WA
  10. Social Media Manager – French West Vaughan – Raleigh, NC
  11. Technical Support and Community Manager – Localytics – Boston, MA
  12. Community & Customer Success/Support Manager – TapAnalytics – San Jose, CA
  13. Senior Manager, Digital Marketing – Starz Entertainment, LLC – Beverly Hills, CA

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Want exclusive access to peer to peer community manager networking and expert advice? Join TheCR Network!

Friday Roundup: Salary Data in the Desert

October 24, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable

Screen shot 2014-10-21 at 8.49.33 AMIn case you missed it (and therefore the title of this post makes no sense to you- yet!) we released the first data from the Community Manager Salary Survey this week, an infographic in conjunction with Jive Software, at JiveWorld14 in Las Vegas. You can check out the announcement here, or pop on over to the CMSS 2014 research page to download the full infographic – titled Careers in Community Management – and sign up to hear when the full research report is published in November.

As for JiveWorld itself, Rachel, Jim and Hillary are still decompressing, but it was a week of catching up with friends old and new, and putting human faces together with online connections. Rachel also had the opportunity to present on community benchmarking – a Storify of her talk is here and if you’re curious to learn more, head over to our Community Benchmark Service page or just reach out!

This week we introduced our first TheCR Champion, Maddie Grant, and took a look at how you can apply what you learned at a typical middle school dance to community management. I hope you had a great week – we’ll see you back here on Monday!

Our favorite news and links from around the web:

Exploring Engagement: The Dance Floor Theory – Since last week’s #ESNchat was focused on driving engagement in enterprise social networks I thought it would be fun to share some excerpts from a popular Roundtable call inside TheCR Network. We were lucky enough to host Kevin Prentiss, the CEO of Red Rover, as he gave an overview of his Dance Floor Theory and how it related to community management.

Why You Should Always Say “Hello” In The Elevator – I recently traveled to Europe to visit a few of our offices abroad and launch a new, exciting youth employment initiative for 2015. It was a phenomenal trip with a stellar agenda. But one of my favorite and most impactful experiences from the trip was completely unplanned–a result of what has become my new motto: Always say “hello” in the elevator.

Introducing the CMSS 2014 Infographic – If you’ve been reading our blog for the last year you know we love a good infographic, which makes todays post extra exciting. We are thrilled to share the first data from our newest research platform Community Manager Salary Survey 2014 via this new CMSS 2014 infographic: Careers in Community Management.

Why Haters Hate: Kierkegaard Explains the Psychology of Bullying and Online Trolling in 1847 – Celebrated as the first true existentialist philosopher, Danish writer and thinker Søren Kierkegaard (May 5, 1813–November 11, 1855) may have only lived a short life, but it was a deep one and its impact radiated widely outward, far across the centuries and disciplines and schools of thought.

Introducing TheCR Champions: Maddie Grant – This month we announced a new leadership program — TheCR Champions – for TheCR Network. Today I want to introduce you to one of our new Champions! Maddie Grant is a long time friend of TheCR and has facilitated Roundtable calls as a guest TheCR Expert a number of times over the past few years. We are thrilled to have her facilitating a working group and helping us to deepen our engagement, content and programming. Lucky us!

New community and social media jobs: 

  1.  Technical Community Manager –DigitalOcean – Ailey, GA
  2. Community Manager I – Carr Workplaces – Atlanta, GA
  3. Social Media Community Manager – HomeExchange.com – Los Angeles, CA
  4. Community Manager – RockYou – San Francisco, CA
  5. Community Manager – U.S. – Brainly – New York, NY
  6. Marketing Associate and Social Media Manager – AP Intego Insurance Group LLC – Sudbury, MA
  7. SOCIAL MEDIA MANAGER – Sports Endeavors – North Carolina
  8. Social Media Manager – Vibram USA – Concord, MA
  9. Social Media Manager – Aqua Hotels & Resorts – O‘ahu, HI
  10. Social Media Manager – Capgemini  – Chicago, IL
  11. Manager, Content Marketing and Social Media – K12 – Herndon, VA
  12. Community Manager / Gestionnaire de communauté – Gameloft – Montréal, QC
  13. Marketing Manager – Stantec – Red Deer, AB
  14. Manager, Community Engagement – Good Shepherd Ministries – Toronto, ON
  15. Communications Manager – Communications and Education – Genome British Columbia – Vancouver, BC
  16. Social Media Coordinator – Events and Me – Burnaby, BC
  17. Director of Marketing and Sales – Waskesiu & Area Wilderness Region (WWR) – Prince Albert, SK
  18. Social Media Coordinator –Nanotips – Richmond, BC
  19. Marketing and Social Media Coordinator – Rev Publishing Inc. – Niagara Falls, ON
  20. Social Media Manager – DEEP Inc. – Toronto, ON

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Looking to further your career as a community professional? See how membership in TheCR Network gives you access to exclusive content, community experts and research to help you take the next step.

Friday Roundup: Introducing The Community Performance Benchmark

October 3, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.Community Performance Benchmark

If you haven’t heard the news we rolled out a new service this week – the Community Performance Benchmark. You can read all about this exciting new offering here, or check out Rachel’s thoughts here. In a nutshell the Community Performance Benchmark is a GPS for your community building journey – a valuable assessment of where your community actually stand. We benchmark your management processes and provide you with community recommendations. It’s information that gives you the ability to set priorities, make decisions and manage budgets with confidence. Sign up here to learn more.

Our favorite news & articles from around the web:

Announcement: #ESNchat + TheCR Join Forces! – So – you might be asking “What does this mean for me?” – and the answer is: almost nothing. #ESNchat will continue to run under the current hashtag and twitter handle (@esnchat) at its current time – 2pm ET on Thursdays. Jeff’s last chat as host will be next Thursday, but he’ll continue to be active as the founder and a frequent participant, helping us make sure we’re providing the most relevant and compelling content for you weekly.

Measuring Community Success: More Than Just ROI – Social leaders ready to take the next step in their community journey now have access to a new assessment tool to help them evaluate their community’s strengths and weaknesses, and make better decisions to build more successful online sharing spaces for their employees, customers and partners.

Stop the Technology Madness – Organizational Cultures Are Decades Behind – Recently the term ‘Digital Transformation’ keeps popping up as the latest buzzword bandied about by analysts and vendors and every time I hear it, I twitch just a little bit. We’ve been here before. Remember the dot-com craze? The term Digital Transformation got batted around a bit then too.

Community Management is No Longer a Mystery – Communities have been around since the beginning of time and online communities sprung up very soon after the Internet was developed. Humans have a visceral need to seek out commonality and connect around shared interests – and it is so instinctive that most people cannot articulate how communities come together and thrive. Because of this community management – and prior to that community development – has been seen largely as an art, learned through experience.

How Creative Outlets Make You a Better Community Builder – Every day I discover a new way that art, design, performance, music, and culture work to build a better world. From the League of Creative Interventionists to fantastical creatures prowling the Burning Man sands to the Thrashbird pieces all over my neighborhood in Los Angeles, I see examples of creativity in action every day. Maybe it’s because it’s my job to discover and connect purpose-driven social creatives (holla?),  but I sense there’s something new happening here. Art is bursting out of our cities at the seams.

The Community Performance Benchmark: Five Reasons Why It Matters Now – We talk about (and believe strongly in) articulating goals, developing roadmaps, and plotting your community journey. But just like a trip – knowing your destination isn’t all that valuable if you don’t know where you are today. Benchmarking is a tool to do just that – tell you where you are so you can figure out how to get where you need to go.

Online Community Helps Nerds, Geeks and Gamers Get Fit     – An online community geared to help nerds and video game fanatics get fit and healthy has expanded with the launch of a summer camp for adults.

New community and social media jobs: 

  1. Social Media Community Manager – JeffreyM Consulting – Bellevue, WA
  2. Community Manager with strong editorial skills – Marketers Anonymous – New York, NY
  3. Stylist Community Manager – Fashion Industry Opportunity  – Stella & Dot – San Bruno, CA
  4. MilSuite Community Manager – Data Systems Analysts, Inc. – Fairfax, VA
  5. Sr Community Manager – Orlando, FL – Pearson – Orlando, FL
  6. Content & Community Manager – EF College Break – Cambridge, MA
  7. Community Manager – Meredith Corporation – Culver City, CA
  8. Community Manager – Braintree/Venmo – New York, NY
  9. Associate Community Manager – Ignite Social Media – Cary, NC
  10. eSports Manager – Blizzard Entertainment – Irvine, CA
  11. Community Manager – FirstService Residential – Norristown, PA
  12. Community Manager – K. Hovnanian Companies – Bakersfield, CA
  13. Community Manager – Big Data – Third Eye Consulting Services & Solutions LLC. – Santa Clara, CA 
  14. Social Media Marketing Coordinator – Marshalls – Mississauga, ON
  15. Social Media Specialist – Mercedes-Benz Canada Inc. – Toronto, ON
  16. Social Media Assistant – Sunshine Village Ski & Snowboard Resort – Banff, AB
  17. Customer Success Guru (Remote) – Shopify – Kingston, ON –
  18. Marketing Manager – Ottawa – Uber – Ottawa, ON
  19. Social Community Specialist – Cadillac Fairview 11 reviews – Calgary, AB
  20. PR and Communications Coordinator – Motek Cultural Initiative – Toronto, ON
  21. Social Media Beast – Liquid Nutrition – Montréal, QC

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Looking for resources to help you excel as a community manager? Check out all TheCR Network has to offer! Toolkits, research, expert advice, case studies and more – for every stage of your community journey.

Friday Roundup: Announcements, Infographics and More!

September 26, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

This week we got to share some very exciting news – starting in October we’ll be taking over hosting duties for the popular #ESNchat from friend and community professional Jeff Ross. We are thrilled to be able to continue Jeff’s great work with ESN practitioners and are looking for input on upcoming topics. (Missed the news? View both our announcement and Jeff’s.)

Next week will be another big one at TheCR when we unveil our newest service – I can’t say much today, but watch for more info in our next newsletter on Tuesday to learn more! (Want to receive TheCR newsletter? Sign up here.)

Our favorite news and articles from around the web this week:

Infographic: Drive Success with Basic Executive Coaching – According to the State of Community Management 2014 report from The Community Roundtable, members are more engaged in communities with executive participation. In fact, communities with executive participation see 42% of members actively participate, while those without executive participation see only 37% active.

BIF10: Love as a Platform – Going to BIF10 was a treat for me. My life is full of demands – running a business, mothering a small child and attempting to keep dinner on the table can get in the way of investing in myself… yet it is mentally draining and I recognized that I had to feed myself in order to keep feeding others. BIF, I hoped, would be some sorely needed brain candy and it did not disappoint.

TheCR Network Sneak Peek: September 2014 Wrap-Up – September is a big month inside TheCR Network and as the community manager of this fine community I have been feeling the burn! We launch a robust programming schedule for the Network every September and members took full advantage of the live, interactive sessions offered to them as part of their membership. Here are a few samplings of what was discussed…

Rising to the Human Challenge – All business has a human side. Part of it is the obvious one – human resources. Part of it is the fundamental one – customers. Part of it is what makes work satisfying rather than draining – acting like a human being.The human side of business isn’t easy. It can be difficult to get right and is sometimes emotionally gruelling. But those difficulties are a challenge that we have to rise to, and sometimes they’re what makes the human side worthwhile.

Do You Know Who Owns Analytics at Your Company? – At a corporate level, who has ultimate responsibility for analytics within your organization? The answers I most often get are “Nobody” or “I don’t know.” When I do get a name, it often differs depending on who I asked—a marketing executive points to one person, while finance identifies someone else. That isn’t good. How can analytics become a strategic, core component of an organization if there is no clear owner and leader for analytics at the corporate level?

How Sephora Discovered That Lurkers Are Also Its “Superfans”– That tech support or beauty advice web community you visit? There’s a marketing team behind it looking for big insights.

The Left Brain and Right Brain of Social Media Management – At Head Of Lettuce Media, people usually notice right off the bat that we are quite like an episode of Perfect Strangers, as a right brain and a left brain working together. But it is what makes us as a team work so well, we are good at what we do in our own fields of social media.

New Community and Social Media Jobs:

  1. Social Media Community Manager – Creative Circle – Boston, MA
  2. Community Manager – Favor – Boston, MA
  3. Community Manager – CustomMade – Cambridge, MA
  4. Community Manager – Massdrop – San Francisco, CA 
  5. Community Manager – Needle  – Bluffdale, UT 
  6. Community Manager – Hotlist – New York, NY
  7. Social Community Manager – First Tech Credit Union – Portland, OR
  8. Community Support – – United States
  9. Online Community Manager – DDC Advocacy  – Washington, DC
  10. Online Community Manager – American Sportfishing Association – Alexandria, VA
  11. Manager Community  – Sanofi – Bridgewater, NJ
  12. Communication Specialist II – KCP&L – Kansas City, MO
  13. Manager, Public Relations and Social Media – Futurpreneur Canada – Toronto, ON
  14. Community Manager – Desire2Learn Incorporated – Kitchener, ON
  15. Social Media Community Manager – Intern – Literally – Toronto, ON
  16. Communications Manager – Sega of America, Inc. & Relic Entertainment – Vancouver, BC
  17. Community Manager – 3 Degrees Creative Resourcing Inc – Toronto, ON
  18. Community Manager (Co-op) – RBC – Toronto, ON
  19. Content & Social Community Manager – WorldPay – Londo
  20. Social Media and Community Manager – Lebara Group – Londo
  21. Community Manager, Oxford Global Languages – Oxford University Press – Oxford
  22. Global Community and Pro Liaisons Manager – Gamesys – London

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Want to get involved with the community work at TheCR? Learn more about our training, advisory and networking services!

Friday Roundup: Almost Fall Edition

September 19, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable. Inbound-Simon Sinek

With Fall just around the corner things are back in full swing here at TheCR. This week I was lucky enough to attend a great marketing event, Inbound2014, held by Hubspot here in Boston. So many of the sessions I attended were great, but the keynotes in particular were fantastic – and really appealed not just to the marketer me, but also the community manager. One session, led by author Simon Sinek, focused on leadership – and specifically how great leaders create environments where employees can work together to thrive. The folks over at The Draw Shop put together the great graphic on the right which really captures the essence of his talk.

I hope you’ve been enjoying our month of strategy-focused posts and content. We have some exciting things planned for next week including sharing a brand-new SOCM 2014 infographic and more fun stuff!

Enjoy this week’s links from around the web, and of course more new community manager and social business jobs, and we’ll see you back here on Monday!

Meet TheCR Team: Jillian Bejtlich, Community Strategist – Like many community managers out there, I never actually set out to work in this field. By education and the first few rungs of my career ladder, I’m an engineer with a focus on architectural and civil technology. I lived and breathed physics. But after a variety of welcome twists and turns, I ended up in community.

How Do I Convince our Executives to Invest in Community? – Through the State of Community Management 2014 we identified three best practices for getting executives on-board with your community initiatives.

Lessons From the Classroom for Community Managers – At my daughter’s “back to school night,” I had the opportunity to follow her exact sequence of classes, from first period homeroom, through seventh period. A slogan on the board of her homeroom class read, “Our classroom is a community.” Mr. Braxton, her homeroom teacher, introduced himself to the assembled parents and started to speak about community.

The New Habit Challenge: Create a Better To-Do List – Tons of successful leaders laud the to-do list as the key to more organized, productive, and focused days, but is there a right way and a wrong way to do your to-do? The short answer: Yes.

Workplace Redesign: Turning your Environment into a Productivity Machine –  Corporate real estate is undergoing a revolution. Companies are tearing down their walls, and the result is that shared spaces like “huddle zones” are crowding out individual workspace – including the corner office, in some cases. Such overhauls tend to yield big cost savings in the form of rent and construction costs. What many companies fail to take into account, however, is that physical space is just one component of today’s workplace. Two other components, namely virtual interactions and management practices, also play critical roles in shaping how people work and how productive they can be.

New Community Manager and Social Media Jobs: 

  1. Community Manager, JewishBoston.com – Combined Jewish Philanthropies – Boston, MA
  2. Community Manager, Audiophile – Massdrop – San Francisco, CA 
  3. Online Community Manager – Headspring – Austin, TX 
  4. Community Manager Lead – Pace Communications – Greensboro, NC
  5. Community Manager (Intern) – Loverly – New York, NY 
  6. Community Manager – The Climate Corporation – San Francisco, CA
  7. Community Manager – Freelance – GolinHarris – Chicago, IL
  8. Open Source Technical Community Manager – edX – Boston, MA
  9. Community Manager – Orlando Sentinel Media Group – Orlando, FL
  10. International Social Media Community Manager – Integr8staff – Culver City, CA
  11. Social Customer Care & Community Manager – Intuit  – Mississauga, ON
  12. Community Manager (Co-op) – RBC – Toronto, ON
  13. Creative Marketing Manager – Seedbox Technologies – Montréal, QC
  14. Marketing and Communications Manager – LUSH Cosmetics – Vancouver, BC
  15. Community and Content Manager – Etobicoke, ON – Yellow Pages Group – Etobicoke, ON
  16. Social Media Marketing Lead – Tangerine – Canada

 

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Want access to the complete library archives inside TheCR Network – including resource bundles, case studies and roundtable reports from over 200 events?  Join TheCR Network now!

 

Friday Roundup – The Strategy Kick-Off Edition

September 5, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

back to school strategyWhile we’ve heard rumors of kids heading back to school over the last month the first day of school in Boston was yesterday. We are officially back in the Fall swing of things at TheCR. This month we’re focusing on the strategy competency of the Community Maturity Model here on the blog. Our first two strategy posts highlighted best practices for Building a Community Strategy and Engaging Lurkers. We can’t wait to bring you more strategy-focused posts over the next few weeks – plus some fun surprises.

And now – onto some of our favorite articles from around the web this week:

Moving through life like the Dalai Lama – A month ago, I saw an extraordinary post about a way to change your air travel experience, and it included a line I kept thinking about: “Arrive early and move through the airport like the Dalai Lama. You are in no rush. All obstacles are taken in stride, patiently, with a smile.”

I need to build a community strategy. Where do I start? – Whether you are starting from scratch with a new community, or taking over an existing community that could use some love there is a good chance you’ll be tasked with building a community strategy. This can be both daunting and exciting. In our State of Community Management 2014 research we found that the foundation of a successful community really is the presence of a well-defined strategy- one that integrates social tools and methods with business goals and processes.

Community Engagement: Mixed Reviews – This is third blog post in ComBlu’s series on Community Vibrancy. Our research on how communities are measuring up is based on studying the four primary areas of vibrancy best practices: engagement, content experience, gamification and community management, and comes from a study we conducted recently on behalf of Lithium Technologies.

Don’t Leave Money on the Table: How to Negotiate Your Next Community Job Offer – Negotiation certainly wasn’t something I learned when I started out as a community manager in 2006. Back then, I was just excited to get paid to talk about the TV show LOST in an online forum for 10 or 15 hours per week. However, as Community Management shifted from a fun side-gig to the career I pursued, I knew I had to get more serious about my work and my value. I had to learn to negotiate.

SOCM 2014 Community Fact #06 – How can I get lurkers to participate? – No matter how much strategy building and content planning you do there are still going to be lurkers hanging out in your community, not contributing. The big question is: how do I convert those lurkers into engaged community participants? While there are no silver bullets for community engagement, the SOCM 2014 did uncover a number of strategies for increasing engagement and reducing the percentage of lurkers.

10 Elements of a Winning Member Engagement Strategy – Even though these numbers are meant to guess at online participation as a whole and not specifically address engagement in online customer or member communities, they still seem pretty dismal. It’s difficult not to get discouraged by such speculation when your member engagement is so critical to the success of your online community and association as a whole.

Over and above architecture: Bridges that are going places – When we humans see a massive river or a gorge between us and where we want to get to go, it’s human instinct to want to build a socking great bridge over the gap. Despite what politicians might make some of us think we want, the one urge we truly have is to be connected to everyone else. Bridges are the symbolic glue that binds us together.

New community and social media jobs:

  1. Social Media Community Manager – Prepfoleo – New York, NY
  2. Community Manager & Customer Support – Bowery – New York, NY
  3. Open Source Technical Community Manager – edX – Cambridge, MA
  4. Community Manager – US – EyeEm – San Francisco, CA
  5. Community Manager – VaynerMedia LLC – Los Angeles, CA
  6. Community Manager – Office – Irvine Company – San Diego, CA
  7. Customer Success Associate / Community Manager – Entelo – San Francisco, CA
  8. Associate Community Manager – WeWork – Washington, DC
  9. Social Media Community Manager – KIND LLC – New York, NY 10018 (Clinton area)
  10. Community Manager – Holiday Retirement – Everett, WA
  11. Internship: Technical Community Manager Job – SanDisk – Milpitas, CA
  12. Community Manager – Entertainment and Media Industry – Tribune Publishing – Allentown, PA
  13. Stylist Community Manager – Stella & Dot – San Bruno, CA
  14. Director Mobility Digital Customer Experience Execution– AT&T – Bothell, Washington
  15. Director Digital Customer Service Chat – AT&T – Austin, TX
  16. Director Digital Operations – AT&T – Dallas, TX
  17. Community Specialist – AT&T – Bothell, Washington
  18. Public Relations Outreach Manager – Complete Solar – San Mateo, CA 94404
  19. Community Administrator – Ipsos North America – Cincinnati, OH
  20. MakerBot Community Manager – MakerBot Industries – Brooklyn, NY
  21. Community Manager, MTV – Always On – Viacom – New York, NY
  22. Social Media Manager – Wunderland – Evanston, IL
  23. Community Manager – Think Passenger – New York, NY
  24. Community Manager – CBS Interactive – San Francisco, CA
  25. Social Media Community Manager – Weber Shandwick – Los Angeles, CA
  26. Director of Content & Community – Mobile Apps & Online Gaming – San Jose, CA
  27. Hyperlocal Community Manager – Action PM – Los Angeles, California
  28. Community Manager – Conperio Technology Solutions – St. Louis, MO 63103 (Downtown West area)
  29. Social Media Community Manager – The BOSS Group – Baltimore, MD
  30. Idea Engineer – GumboLive – New Orleans, LA
  31. Social Media Community Manager – Intern – Sociallybuzz, Inc – Hollywood, FL 33021

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Want access to exclusive case studies, templates, research and expert advice? Learn how TheCR Network can help boost your productivity and increase member engagement in your community or join today.

 

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